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2 answers

subscription

I am being charged twice a month for the same subscription. This has been going on since August, on the 5th and the 10th of each month

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-06T16:30:07.9366667+00:00
Charmaine WASHINGTON 0 Reputation points
answered 2026-11-06T17:05:00.6433333+00:00
DaveM121 946.1K Reputation points Independent Advisor
2 answers

Microsoft 365 not working

I have Microsoft 365 with updated subscription but I am unable to use word or excel what do I do?

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-06T16:19:55.2133333+00:00
Sophia Brown 0 Reputation points
answered 2026-11-06T16:54:39.4333333+00:00
DaveM121 946.1K Reputation points Independent Advisor
1 answer

Conta Outlook

Comprei a assinatura family e quando entro na conta do outlook, não consta a assinatura, oque faço?

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-06T16:05:31.9433333+00:00
Alessandra Cunha 0 Reputation points
answered 2026-11-06T16:53:29.27+00:00
Christine Luna 27,645 Reputation points Independent Advisor
3 answers

Unexpected billling

I pay for my Microsoft 365 for Mac in one annual payment in February each year of $132.22 (taxes included). However, I see on my Visa bill that I have a monthly payment of $16.09 (taxes included). I have no other subscriptions in Microsoft. Please…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-06T15:36:56.9+00:00
Carolin Browne 0 Reputation points
answered 2026-11-06T16:11:31.7433333+00:00
DaveM121 946.1K Reputation points Independent Advisor
2 answers

Invoice finding

How to find the invoice billed to Subscription: Microsoft 365 Personal Order Number: dd0cc209-5706-4550-bdc6-5736c22c1d83

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-06T09:34:25.2933333+00:00
Roman Chernyshev 0 Reputation points
answered 2026-11-06T14:13:45.0933333+00:00
FrankConnell-5799 20 Reputation points
1 answer

False charge on my bank account from Microsoft Speak to someone Continue thread plse

This is not my account. Falsely charged. I am ******@outlook.com I have spent several hours on this issue on other days as well

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-06T13:49:25.1633333+00:00
FrankConnell-5799 20 Reputation points
commented 2026-11-06T13:53:06.26+00:00
FrankConnell-5799 20 Reputation points
2 answers

Microsoft Office 365 Subscription - Change Payment Method

I am experiencing difficulties changing the payment method for my Microsoft 365 Personal subscription. I previously paid for my subscription through my O2 mobile account. However, I now wish to stop using O2 as my payment provider and pay directly using…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-05T08:13:14.5066667+00:00
Marion Sherriffs 0 Reputation points
commented 2026-11-06T13:34:58.33+00:00
Vikki-T 13,320 Reputation points Microsoft External Staff Moderator
2 answers

My account has been Compromised 2FA Email & Password have been changed and cannot get in contact with Human Support Staff

My Microsoft 365 + Xbox account has been compromised. The Verification Email has been changed and my password has also been changed. I would like to delete the account and subscriptions along with any other things that are linked to the account. Please…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-31T00:32:08.78+00:00
Charles Fiduccia 0 Reputation points
commented 2026-11-06T13:19:16.75+00:00
Vikki-T 13,320 Reputation points Microsoft External Staff Moderator
2 answers

365 cancellation

I would like to cancel 365 subscription and get 9.99 refunded 1

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-06T11:25:17.93+00:00
thomas bradley 0 Reputation points
edited an answer 2026-11-06T12:00:22.7066667+00:00
DaveM121 946.1K Reputation points Independent Advisor
2 answers

Unauthorized Charge After Subscription Cancellation

I previously had an annual subscription, which I paid for regularly. However, once the subscription period expired, I decided not to renew it and cancelled my plan, ensuring that it would no longer be active. Despite this, an amount was charged to my…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-06T09:56:35.29+00:00
Valentina Kéri 0 Reputation points
answered 2026-11-06T10:34:46.1166667+00:00
DaveM121 946.1K Reputation points Independent Advisor
2 answers

Cancel Accont 365 Personal

Hello! I have 2 accounts 365 Personal in my company - just one employed. Today one is paid and that is OK. But I have an account - see No. That account will be paid in Dec 1, 2026 but I don`t want that account. But I can not Login, have never log in…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-02T10:51:36.4833333+00:00
Hans-Erik Lundberg 0 Reputation points
answered 2026-11-06T10:30:12.27+00:00

AI answer

2 answers

Moved country an existing subscription is past due

My existing Microsoft 365 subscription is past due but it was bought in another country. I now want to continue my subscription in my new country and Pay with my new bank card

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-06T09:44:10.3866667+00:00
José Martins 0 Reputation points
edited an answer 2026-11-06T10:29:52.8566667+00:00
GsN5034 - IA 79,820 Reputation points Independent Advisor
0 answers

Summary of my situation - PL-300 exam restriction - request to retake without additional payment

Hello, I am writing to summarize my situation, as I have received no concrete progress despite several contacts with both Microsoft and Pearson VUE. Where things stand: I opened an incident with Microsoft (support request 2610290050001702) and another…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-06T09:56:25.5466667+00:00
Christopher SINGER 0 Reputation points
2 answers

How do I start a live chat with a technician

Trying to use Microsoft web pages for technical help is futile. Only success with issue yesterday was a live chat with a technician who knew what he was doing, not the incompetent AI help tools you force people to use. I need to start a live chat NOW

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-05T20:08:25.9233333+00:00
Richard Pearce 0 Reputation points
answered 2026-11-06T09:23:39.83+00:00
Vikki-T 13,320 Reputation points Microsoft External Staff Moderator
2 answers

Multiple subscription charges

I have over 200 dollars in subscription charges in one month. I would like to speak to a real person instead of trying to wade through all the forms, computer answering. How to do that? I have spent 2 hours all ready trying to figure this out!

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-06T00:41:41.69+00:00
SANDRA HENSLEY 0 Reputation points
answered 2026-11-06T09:09:22.67+00:00
Vikki-T 13,320 Reputation points Microsoft External Staff Moderator
1 answer

Invoice for the renewal of a PERSONAL MS License?!

How can I get an invoice for the renewal of a PERSONAL MS License?!

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-06T08:26:31.75+00:00
APAP 0 Reputation points
commented 2026-11-06T08:51:15.0033333+00:00
Zoama Fatima 5 Reputation points
1 answer One of the answers was accepted by the question author.

I cannot renew as I cannot update my credit card. I have tried 4 good cards but the website will not accept the change.

If I cannot change the method of payment, I cannot renew my subscription.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-06T07:24:54.0833333+00:00
Patrick Ireland 20 Reputation points
commented 2026-11-06T08:48:25.84+00:00
Patrick Ireland 20 Reputation points
2 answers

request a refund

Subject: Request for Refund Review - Order [moderator's note: PII removed] Dear Microsoft Billing Support, I am writing to request a review and refund of Order [moderator's note: PII removed] On [moderator's note: PII removed], I was charged…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-05T20:14:27.5133333+00:00
Melinda Snook 0 Reputation points
edited an answer 2026-11-06T08:45:27.7733333+00:00
Vikki-T 13,320 Reputation points Microsoft External Staff Moderator
2 answers

How to reflect the Family 365 plan in my own Microsoft Account?

I cancelled my individual subscription before its expiry date. On the same day, I joined my relatives' Family Plan using the invitation link they sent me. However, the Family Plan subscription is still not reflected in my account. Could you please advise…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-06T03:10:04.2366667+00:00
chan jye yi 0 Reputation points
edited an answer 2026-11-06T07:44:40.3466667+00:00
Xavier-D 14,270 Reputation points Microsoft External Staff Moderator
2 answers

Microsoft 365 Package Payment

Hello, I have already purchased a microsoft package for my computer in 2023 but I thought when I received an email today that I needed to sign up for another one. I did sign up but I think I have already paid for this service and now I have paid twice.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-27T22:52:47.3666667+00:00
Lori Bryden 0 Reputation points
commented 2026-11-06T06:58:11.49+00:00
Thomas4-N 23,140 Reputation points Microsoft External Staff Moderator