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Microsoft 365 Premium not registering in my laptop settings

I have a Microsoft 365 Premium subscription, Order Number: [Moderator Note: Personal Info Removed], with Plan Price: USD 19.99 plus applicable taxes/1 month, and Renewal Date: February 25, 2027. This subscription is not showing on my laptop under…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-05T18:30:52.8133333+00:00
Alfred Lucas 0 Reputation points
answered 2026-11-06T14:38:36.07+00:00
Alfred Lucas 0 Reputation points
2 answers

unknown, recurring charge on credit card

There is a recurring payment for Xbox Game Pass being charged to my credit card. I checked my Micrsoft account but the payment is not in purchase history, there is an xbox profile attached to my microsoft account but the email address associated with the…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-06T05:04:10.2266667+00:00
EMR Administration 0 Reputation points
answered 2026-11-06T14:30:20.3466667+00:00
Vikki-T 13,320 Reputation points Microsoft External Staff Moderator
2 answers

paid still unsubscribed

I renewed my subscription on 13th October and I am my subscription is still cancelled and I am unable to activate it. turns out that I have multiple accounts. the question is how will I be able to reactivate my account using the right account that was…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-06T09:58:50.1+00:00
Hassan Olanrewaju 0 Reputation points
answered 2026-11-06T13:18:50.08+00:00
EmilyS726 278.3K Reputation points Independent Advisor
3 answers

Account terms

How many computers can my family 365 plan support?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-02T19:23:48.31+00:00
Dan Thomas 0 Reputation points
commented 2026-11-06T13:15:35.28+00:00
Vikki-T 13,320 Reputation points Microsoft External Staff Moderator
2 answers

Why was the automatic subscription cancelled? Upgrading ineffective. No chat or customer service is a MAJOR problem.

I have an automatic subscription; why was it canceled? 2. Why was the upgrade ineffective? 3. Why can't you get a human or chat for help? The lack of customer service has made me seek out competitors for the first time. Getting help should NOT be…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-02T19:47:34.1533333+00:00
Lisa Simpson 0 Reputation points
commented 2026-11-06T13:15:02.2966667+00:00
Vikki-T 13,320 Reputation points Microsoft External Staff Moderator
2 answers

i need to switch from family to personal plan

how do i switch from a family plan to a personal plan

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-02T20:22:58.5466667+00:00
lois wilde 0 Reputation points
commented 2026-11-06T13:14:02.45+00:00
Vikki-T 13,320 Reputation points Microsoft External Staff Moderator
2 answers

Will Microsoft 365 users who accepted family plan invite need to do anything once current personal subscription ends?

I have paid for a Microsoft Office subscription for 3 different laptops. Two of the plans/devices are personal plans. The last device I purchased, I purchased the Microsoft 365 Family subscription. I attempted to cancel the 2 others plans, so that we…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-02T23:05:14.4433333+00:00
Shannon Smith 0 Reputation points
commented 2026-11-06T13:13:13.8233333+00:00
Vikki-T 13,320 Reputation points Microsoft External Staff Moderator
2 answers

Payment terms

How to update payment information, including new credicard?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-04T17:37:57.2266667+00:00
Bernardo Hees 0 Reputation points
commented 2026-11-06T13:03:19.4766667+00:00
Vikki-T 13,320 Reputation points Microsoft External Staff Moderator
1 answer

Changing form annual billing to monthly billing

I am currently on an annual billing subscription and am not in the situation where i can pay the full annual fee but do not want to loose what i currently have, is it possible to change to a monthly subscription?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-03-02T03:01:54.46+00:00
Matthew Lotter 0 Reputation points
commented 2026-11-06T13:01:57.4+00:00
Penny Bann 0 Reputation points
5 answers

Onedrive keeps failing to sync and won't recover until reinstall

As stated. Can't access files in onedrive from PC. 3rd time in 2 weeks... Last time I did a witches brew of login. logout/reset/resintalls. Cannot get any support. Zero, just go around and Circles with 18 chat bots. would cancel and demand credit card…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-05T02:16:19.3533333+00:00
msPete 0 Reputation points
answered 2026-11-06T12:45:41.3833333+00:00
SD - IA 182.5K Reputation points Independent Advisor
1 answer

M365 Personal - Resetting Password when Original Mobile is Unavailable

I am a paying Microsoft 365 Personal subscriber and have been attempting to resolve an issue involving an old telephone number that I no longer have access to. Despite being able to access my account and verify payment information, I have repeatedly…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-05T12:19:25.44+00:00
Stephen North 0 Reputation points
commented 2026-11-06T12:36:13.0133333+00:00
Virginia M 42,480 Reputation points Independent Advisor
2 answers

Delete one account and have one operational one

Hello I have an account with MS 365 and it is under ******@btconnect.com I need that email to be discontinued as it will be non operational soon. I have renewed my MS 365 Licence for another year starting from 5th November 2026 for a year with email…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-06T09:47:16.0133333+00:00
Pradip Phillip Trivedi 0 Reputation points
answered 2026-11-06T10:31:54.57+00:00
DaveM121 946.1K Reputation points Independent Advisor
2 answers

Dispute the ending date of MS365 subscription. We had paid $129 to renew the one year MS365 on July 2026. It shows effective date as April 2027?

Dispute the ending date of MS365 subscription. We had paid $129 to renew the one year MS365 on July 2026. It shows effective date as April 2027?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-04T21:31:56.6666667+00:00
Ash Bharagve 0 Reputation points
answered 2026-11-06T09:02:21.35+00:00
Vikki-T 13,320 Reputation points Microsoft External Staff Moderator
1 answer

Need to remove Office 2019 license so I can start using new 365 license - how to do that?? Why is this so difficult???

I need a simple step by step plan that will allow me to start using my computer again. Anyone??

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-06T07:35:43.64+00:00
Jayne Lund 0 Reputation points
answered 2026-11-06T08:10:31.8433333+00:00
DaveM121 946.1K Reputation points Independent Advisor
1 answer

Microsoft Account Remediation Loop After Forced Outlook.com Migration

My Microsoft 365 Family subscription was originally created and managed using a custom-domain Microsoft account. Microsoft later required me to create an Outlook.com address and make it the primary account identity. Since that migration, account…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-30T18:15:29.5+00:00
Mike Harriman 0 Reputation points
commented 2026-11-06T04:10:57.4133333+00:00
Emma1-N 14,895 Reputation points Microsoft External Staff Moderator
1 answer

Subscription cancelled but pay

Hi, I canceled the subscription previously and no longer using it. Unfortunately i got paid for it. Can you help me.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-06T02:01:32.4+00:00
HOME heritageofmalayalis 0 Reputation points
answered 2026-11-06T02:49:19.1733333+00:00
Estrella721 47,570 Reputation points Independent Advisor
2 answers

PHONE number change

I need to change my phone number on by Microsoft account. How do I this?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-06T00:38:54.37+00:00
melissa seymer 0 Reputation points
answered 2026-11-06T01:15:24.7533333+00:00
Estrella721 47,570 Reputation points Independent Advisor
4 answers

Unauthorized Charge

I do not use any of your apps not even mail way are you charging me without my approval? I did not even give you my new card number! I am mad about this fake charge! I want it reversed and do not ever use my card again!

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-05T22:12:16.0733333+00:00
Henry Rychlicki 0 Reputation points
commented 2026-11-06T00:34:35.1733333+00:00
EmilyS726 278.3K Reputation points Independent Advisor
1 answer

Access bukle please help me

I have a buckle on my access account, ask me for my email and code and put the information and inmediteally aske me again the same , other and other time. Please help me

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-05T15:47:08.05+00:00
Juan Pablo Garcia 0 Reputation points
answered 2026-11-06T00:32:48.0233333+00:00
Emma1-N 14,895 Reputation points Microsoft External Staff Moderator
1 answer

I didn't get an activation code for my purchased product

I didn't get an activation code for my purchased product

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-05T03:19:35.46+00:00
U U 0 Reputation points
commented 2026-11-06T00:28:27.06+00:00
Xavier-D 14,270 Reputation points Microsoft External Staff Moderator