19,350 questions with Microsoft 365 and Office | Subscription, account, billing | For business | Other tags

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2 answers One of the answers was accepted by the question author.

account not founf in tenant

when i try to sign in this error shown "Selected user account does not exist in tenant 'Microsoft' and cannot access the application 'c44b4083-3bb0-49c1-b47d-974e53cbdf3c' in that tenant. The account needs to be added as an external user in the…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-28T05:10:32.3066667+00:00
Momna khan 20 Reputation points
commented 2026-10-04T03:30:39.14+00:00
Elena-VH 1,890 Reputation points Independent Advisor
1 answer

I need to reset my Azure MFA

I have not been using Azure for some time 2 years and i lost MFA I can still access my MSDN subription etc but MFA is not working can you sent email link to reset or what is the process

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-03T19:40:28.17+00:00
Karthik Elangovan 0 Reputation points
answered 2026-10-03T21:20:22.1166667+00:00
Ivory 1,825 Reputation points Independent Advisor
1 answer

How to reset Authenticator for onmicrosoft.com account

I got a new phone and the authenticator did not transfer across so when I login in with username and pwd to powerapps with onmicrosoft.com account the authenticator will not issue a challenge number. I do not have an alternative method setup either as…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-03T20:04:05.32+00:00
Dermot Hennessy 0 Reputation points
answered 2026-10-03T20:26:39.7+00:00
Chris-D 1,690 Reputation points Independent Advisor
1 answer

URGENT – Sole Global Administrator Locked Out – MFA/Authenticator Reset Required

Hello Microsoft Support Team, I need assistance recovering access to our Microsoft 365 Business tenant. is our only administrator account with the required administrative permissions. I am currently unable to access this account because of an…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-03T14:42:05.53+00:00
Pavan Sesham 0 Reputation points
answered 2026-10-03T16:00:40.1333333+00:00
Ryan-N 16,095 Reputation points Microsoft External Staff Moderator
1 answer

Sole Global Admin locked out by MFA - Error 399287 (SMS blocked, Authenticator unavailable)

Hello, I am the only Global Administrator of our Microsoft 365 tenant (law firm, El Salvador). I am locked out and cannot reach the admin center. Microsoft Authenticator: the account no longer appears in the app. SMS to my registered phone number…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-03T12:16:26.05+00:00
Luis Héctor Pérez | COMPLEX 0 Reputation points
edited the question 2026-10-03T12:44:33.43+00:00
Daniel-Vo 6,610 Reputation points Microsoft External Staff Moderator
2 answers

I am locked out by MFA

I have a Microsoft 365 Business tenant. I am the sole Global Administrator. I am locked out by MFA. My Microsoft Authenticator registration is no longer working and the registered backup telephone number is no longer available. There is no second…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-03T12:08:19.81+00:00
Martin Kandrik 0 Reputation points
commented 2026-10-03T12:27:18.6566667+00:00
Ken Losfeld 0 Reputation points
1 answer

How do I cancel my Power BI subscription

I need to cancel my subscription for Power BI. How do I do that

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-03T12:02:41.0933333+00:00
Sherilyn Barriero 0 Reputation points
answered 2026-10-03T12:20:18.3133333+00:00
Roebe Ta 1,545 Reputation points Independent Advisor
2 answers

From where and how we can buy "Entra ID Premium P1" licenses and assign them to new and existing users

From where and how we can buy "Entra ID Premium P1" licenses and assign them to new and existing users??

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-01T23:49:03.3266667+00:00
john john Pter 1,590 Reputation points
commented 2026-10-03T12:19:17.6666667+00:00
Teddie Dang 1,365 Reputation points Independent Advisor
1 answer

Fail to sign in Microsoft Azure portal

I got the error below when I was trying to sign in to my personal account, I need help Sign-in failed Error code: AADSTS5000224 The tenant '[Moderator note: Personally Identifiable Information removed]' has been deauthenticated and is no longer…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-01T06:21:45.5466667+00:00
Yue Zi Jet 0 Reputation points
commented 2026-10-03T11:53:50.48+00:00
Yue Zi Jet 0 Reputation points
2 answers One of the answers was accepted by the question author.

How can I have my Spanish VAT number added to my invoice for MS365?

How can I have my Spanish VAT (IVA) number added to my invoice for MS365? I have a valid VAT no. Who do I need to contact, I'm going round in circles here - any ideas?

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-03T07:30:07.0233333+00:00
Caroline Lewis 0 Reputation points
accepted 2026-10-03T08:03:58.2133333+00:00
Caroline Lewis 0 Reputation points
1 answer

I lost access to Microsoft Authenticator

I have already contacted Microsoft Support by phone regarding this issue. I explained that I am the Global Administrator of our Microsoft 365 tenant and that I lost access to Microsoft Authenticator, leaving me unable to complete MFA. Our Microsoft 365…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-03T04:21:44.7466667+00:00
Dasun Chamara 0 Reputation points
edited an answer 2026-10-03T05:12:45.6333333+00:00
Dora-T 1,130 Reputation points Independent Advisor
1 answer

Lost access to Microsoft 365 Global Administrator – need tenant recovery

I have lost access to the Global Administrator account for my Microsoft 365 Business tenant. I still have access to one user account in the organization, but it does not have administrator privileges. Self-service password reset is not configured for the…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-02T23:32:24.7566667+00:00
m elgarhy 0 Reputation points
answered 2026-10-02T23:44:14.93+00:00
Dora-T 1,130 Reputation points Independent Advisor
3 answers

Sole Global Administrator locked out of Microsoft 365 tenant due to MFA

Sole Global Administrator locked out of Microsoft 365 tenant due to MFA. No other administrator exists. I need Tenant Recovery / MFA Reset and escalation to the Data Protection team

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-01T20:29:45.8+00:00
Benoit Tordeur 0 Reputation points
commented 2026-10-02T21:54:08.9033333+00:00
Kai-L 19,920 Reputation points Microsoft External Staff Moderator
1 answer

Troubles locating an invoice

I have been getting billed monthly and now the card is expired. I can not find where the subscription is located. When I sign in it shows no subscriptions.

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-01T19:56:36.7433333+00:00
Kahla Bergmeyer 0 Reputation points
commented 2026-10-02T21:53:30+00:00
Kai-L 19,920 Reputation points Microsoft External Staff Moderator
1 answer

Tenant has no Global Administrator after defederation — case stuck at Severity C since Sep 15 — need Data Protection / Tenant Recovery escalation

Our tenant has no Global Administrator. I can log in as a standard user with other admin roles, but there's literally no GA assigned to anyone. Looks like the defederation process just... deleted it. Case #: [Moderator note: personally identifiable…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-01T15:24:26.89+00:00
C17TS 0 Reputation points
commented 2026-10-02T21:52:31.7033333+00:00
Kai-L 19,920 Reputation points Microsoft External Staff Moderator
2 answers One of the answers was accepted by the question author.

Office Professional Plus 2016 Has Become Inactive and Unusable

It happened today (Tues Sept 29) when I tried to use Word. It opened OK momentarily, but a popup window appeared offering a free trial or purchase of Microsoft 365. There is also an option to sign in using an e-mail address, but that just took me back…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-30T04:50:51.2333333+00:00
Tom Kukucka 20 Reputation points
accepted 2026-10-02T19:57:29.8+00:00
Tom Kukucka 20 Reputation points
2 answers

subscription cancellation

how can I be sure that my azure cancellation was processed?

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-01T20:52:24.34+00:00
Duncan Sutherland 0 Reputation points
commented 2026-10-02T19:32:42.2133333+00:00
Ivory 1,825 Reputation points Independent Advisor
2 answers

Invoices Following Email Hack

Why did a company get invoices from Microsoft following a hack on one of the company's emails?

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-02T19:05:36.68+00:00
Sheala Browning 0 Reputation points
answered 2026-10-02T19:26:43.2733333+00:00
Ryan-N 16,095 Reputation points Microsoft External Staff Moderator
1 answer

URGENT — Sole Global Administrator Locked Out / IVR Cannot Create Support Case

We are experiencing a complete Microsoft 365 tenant administrator lockout and need assistance escalating this to the Microsoft Data Protection / Tenant Recovery team. I am supporting a small business whose only Global Administrator account is no longer…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-01T21:07:30.2066667+00:00
Max L 0 Reputation points
edited a comment 2026-10-02T18:48:07.1366667+00:00
Chris-D 1,690 Reputation points Independent Advisor
1 answer

Unable to get into tenant as GA

I recently created a tenant and only created one GA account. I accidently lost my phone so I could not log into tenant since the new device is not registered. I am a MS partner. How can I get assistance to get into tenant?

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-02T16:55:01.98+00:00
Khamatee Brown 21 Reputation points
edited an answer 2026-10-02T18:10:58.54+00:00
Elena-VH 1,890 Reputation points Independent Advisor