Tenant has no Global Administrator after defederation — case stuck at Severity C since Sep 15 — need Data Protection / Tenant Recovery escalation

C17TS 0 Reputation points
2026-10-01T15:24:26.89+00:00

Our tenant has no Global Administrator. I can log in as a standard user with other admin roles, but there's literally no GA assigned to anyone. Looks like the defederation process just... deleted it.

Case #: [Moderator note: personally identifiable Information removed]

Got on a Teams call Tuesday. They looked at the admin center and Entra, confirmed no GA exists, escalated to Tier 2 / Data Protection, and told us we'd hear back Wednesday or Thursday.

It's Thursday. No update. Case is still Severity C.

We haven't been able to respond to client emails since Sept 1 and can't make any admin changes because there's no one with the role.

We're just needing someone to actually assign a GA to an authorized user.

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  1. Kai-L 19,920 Reputation points Microsoft External Staff Moderator
    2026-10-01T16:19:40.2466667+00:00

    Hi C17TS,

    I have sent you a private message. When you have a moment, please click on the banner at the top of this thread to access our private conversation.User's image

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