26,363 questions with Microsoft 365 and Office | Subscription, account, billing | For home | Windows tags

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Someone has hacked into our Microsoft 365 account.

Someone from Indonesia has hacked into our Microsoft 365 account. It got messy, got access to credit cards, airline mileage accounts and so on. We've done all the cleansing, new accounts, new cards, new passwords, loaded new security programs, and emails…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-08T23:27:14.4533333+00:00
Donna C 0 Reputation points
commented 2026-10-09T23:30:37.91+00:00
Xavier-D 13,855 Reputation points Microsoft External Staff Moderator
0 answers

I just need a technical person to contact me by phone.

I just want to have a technical person contact me and finish fixing my account issues before we were disconected two days ago on a phone conversation .

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-09T22:47:26.3966667+00:00
compton lynch 0 Reputation points
commented 2026-10-09T22:49:10.8566667+00:00
compton lynch 0 Reputation points
2 answers

how do i log into my account when it says sign in blocked

my account <mod: PII removed> won’t let me in because it’s locked due to signing in too many times. please help me fix this.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-09T20:41:49.01+00:00
hay k 0 Reputation points
answered 2026-10-09T21:10:43.67+00:00
Bulldog 4,865 Reputation points
1 answer

two accounts need to delete one

accidently subscribed to two accounts. One email no longer in use and other is correct one. How do I delete subscribed account without password or use of this email address? Being charged 129.99 for each subscription.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-09T19:59:47.9666667+00:00
First United Methodist Church 0 Reputation points
answered 2026-10-09T20:00:51.4766667+00:00

AI answer

1 answer

About subscription details

I have MS subscription-based version, and using current email, so I cant access to the products because it is asking for product key , but bought this product subscription about 6 years ago , so I cant remember what is the email used for that and as well…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-09T16:29:18.48+00:00
Gaveshi Sankalpana 0 Reputation points
answered 2026-10-09T17:48:33.2366667+00:00
Diana Mariz 11,025 Reputation points Independent Advisor
3 answers

Refund for my microsoft 365 subscription

I am joining my wifes microsoft 365 family plan. How do I get a refund for my 365 plan?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-07T14:46:44.2133333+00:00
gordon wiehler 0 Reputation points
commented 2026-10-09T17:16:57.4833333+00:00
Diana Mariz 11,025 Reputation points Independent Advisor
2 answers

trying to log in but says no internet access

I am trying to log in to Word, Excel and outlook and am bbeing asked to log in but am then told I have no inbternet access when I have

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-09T16:23:14.47+00:00
Jane and Mark Harriss 0 Reputation points
answered 2026-10-09T16:58:56.0033333+00:00
SD - IA 180.8K Reputation points Independent Advisor
1 answer

how to recover my account

I try to loggin my account and encounter this screen. How to recover it?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-09T16:11:07.5066667+00:00
NGUYỄN HỮU THỊNH 0 Reputation points
answered 2026-10-09T16:51:01.95+00:00
SD - IA 180.8K Reputation points Independent Advisor
2 answers

Bought Subscrption, but cannot find it

H. I bought subscription for Microsoft Excel, I see my credit card was charged, but I do not see it in my account and I never got a key to install it. I would like to cancel and get a refund please

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-09T15:46:14.2633333+00:00
Raphael Hirsh 0 Reputation points
answered 2026-10-09T16:22:50.9566667+00:00
DaveM121 937.9K Reputation points Independent Advisor
2 answers

reclamationpour double facturation & double débit

Objet : Réclamation pour double prélèvement de 99 € relatif à mon abonnement Microsoft 365 Personnel Madame, Monsieur, Je vous contacte concernant mon abonnement Microsoft 365 Personnel, pour lequel j'ai constaté deux prélèvements de 99 € sur mon compte…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-09T08:25:15.28+00:00
Pierre LAURANS 0 Reputation points
answered 2026-10-09T08:57:25.89+00:00
DaveM121 937.9K Reputation points Independent Advisor
1 answer

paid windows 365 tells me subscription cancelled and renew

Paid Microsoft 365 $159.00AUD in August 2026. Cant Access usb stick with records on it as computer tells me that subscription has ended and to renew. When on accounts it tells me that next charge will be in 2027

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-09T07:17:43.6+00:00
Christine Ellerton 0 Reputation points
answered 2026-10-09T07:50:20.4+00:00
DaveM121 937.9K Reputation points Independent Advisor
2 answers

Cannot move past the "prove you're a human test"

Hi, I am completely unable to move beyond the "prove you're a human test" where you hold down the button until the bar is full. I have seen the other posts about this problem and have done all the advised steps to fix the issue but it never…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-09T06:49:51.0133333+00:00
Pnunn 0 Reputation points
answered 2026-10-09T07:36:55.4433333+00:00
SD - IA 180.8K Reputation points Independent Advisor
2 answers

Am not able to see my previously stored excel sheets

Am not able to see my previously stored excel sheets . I had created my microsoft account but now am not able to see my documents . pls get back to me <moderator: PII removed>@gmail.com Phone no: <moderator: PII removed>

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-03T08:13:36.4133333+00:00
manish vyas 0 Reputation points
answered 2026-10-09T07:34:59.3766667+00:00
Thomas4-N 22,390 Reputation points Microsoft External Staff Moderator
2 answers

payment isdue and I have a different card to use.

Thank you! I have your service for excel, word, notes, and power point. I pay yearly. It is due now I guess, but I have a different card to use. You have not contacted me for payment.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-08T20:22:26.9133333+00:00
Rosario McGuigan 0 Reputation points
answered 2026-10-09T06:53:10.0066667+00:00
Vikki-T 11,885 Reputation points Microsoft External Staff Moderator
2 answers One of the answers was accepted by the question author.

Limits to CoPilot credits

How do I ensure more credits to continue using CoPilot with my 365 Package

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-05-24T14:55:12.7933333+00:00
Matthew Syphus 25 Reputation points
commented 2026-10-09T04:44:44.8233333+00:00
Basil Thompson 0 Reputation points
1 answer

I need help with payment change

I need assistance quickly. I have been online and have updated my billing credit card because the one I had got hacked. I updated this on Sunday and I am still getting pop-ups saying your going to cancel my subscription and I can't get any help the AI is…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-08T18:28:46.22+00:00
Michele Wasserburger 0 Reputation points
answered 2026-10-09T04:21:29.8233333+00:00
Chloe-V 13,800 Reputation points Microsoft External Staff Moderator
2 answers

Accidentally set up a new account with new laptop

I already have microsoft 365. I bought a new laptop and accidentally signed up the wrong email, so it doesn't recognize this new device in my existing account.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-09T03:41:16.9166667+00:00
Jennifer Randle 0 Reputation points
answered 2026-10-09T04:17:14.8166667+00:00
EmilyS726 271.5K Reputation points Independent Advisor
1 answer

I have moved country and cannot update payment details and country

My card/payment info has expired, I have moved country but the account does not let me update the payent method with a card that it is not from UK

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-08T20:33:55.8933333+00:00
Enrico Evangelisti 0 Reputation points
answered 2026-10-08T21:11:20.02+00:00
EmilyS726 271.5K Reputation points Independent Advisor
3 answers

How do you speak to live support

How do I speak to a live support person? I've found how to do it before

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-08-12T22:40:24.48+00:00
Philip Meredith 0 Reputation points
commented 2026-10-08T18:36:47.0433333+00:00
Stefan Blom 353.9K Reputation points MVP Volunteer Moderator
2 answers

Purchased a year subscription of Microsoft 365 and never activated. Need to cancel auto-renew

In summer 2024, I purchased a laptop from Best Buy with 1 year subscription to MS 365. We never activated the account. I recently received a message stating the account will be auto-renewed and I need to stop/cancel that.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-08T17:44:06.4633333+00:00
MaryEm Musser 0 Reputation points
answered 2026-10-08T18:24:43.0166667+00:00
paulr0511 49,135 Reputation points Independent Advisor