Cannot move past the "prove you're a human test"

Pnunn 0 Reputation points
2026-10-09T06:49:51.0133333+00:00

Hi,

I am completely unable to move beyond the "prove you're a human test" where you hold down the button until the bar is full. I have seen the other posts about this problem and have done all the advised steps to fix the issue but it never allows me pass it. After I release the button, it makes me do it again and again until it determines that I've done it too many times and blocks the account creation. I've used other browsers (chrome, firefox, edge, including icognito), clearing cache/history etc etc, using another device (phone, another laptop), another wifi, holding the button much longer than needed. Nothing works... Please advise.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
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  1. SD - IA 180.9K Reputation points Independent Advisor
    2026-10-09T07:36:55.4433333+00:00

    Hi,

    Typically this is an IP reputation issue.

    Could you restart the router > Change DNS > Download another browser like Firefox/Brave and let me know?

    1. Press Windows+R on the keyboard, or Right-click Start on the Taskbar and choose Run.

    Type ncpa.cpl

    Press Enter.

    1. Right-click your device and select Properties.
    2. Double click IPv4 options to open IPv4 properties.

    4.Select the "Use the following DNS servers" radio button, and enter the following in the addresses.

    1.1.1.1

    1.1.2.2

    1. Click OK and OK again.

    Restart your computer.

    I look forward to hearing from you to get the results of the troubleshooting.

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  2. AI answer

    2026-10-09T06:51:02.9733333+00:00

    Stop all sign-up attempts for about 24 hours, because continued retries can reset or prolong the temporary verification block.

    Microsoft’s verification-block guidance says that waiting a day can sometimes remove a block; if nothing changes after 24 hours, it recommends waiting longer—potentially up to one week—without repeated attempts.^1^ This guidance is for Microsoft verification blocks generally, rather than specifically the press-and-hold CAPTCHA, but it applies to the subsequent blocking you are now encountering.

    Make one controlled attempt

    After the uninterrupted waiting period:

    1. Open a regular browser window, not Incognito/InPrivate.
    2. Temporarily disable:
      • VPN or proxy software.
      • Browser ad blockers, privacy extensions, and tracker blockers.
      • DNS/router-level filtering, if enabled.
    3. Ensure cookies and JavaScript are allowed for Microsoft sites.
    4. Attempt account creation once. Do not repeatedly submit the CAPTCHA if it loops again.

    Microsoft documents that private browsing, content blockers, VPNs, disabled cookies, and disabled JavaScript can interfere with its security checks.^2^ Since you have already changed browsers, devices, networks, and cleared browser data, there is no value in repeating those changes independently.

    If the computer runs Windows 11

    Try the alternative account-creation entry point:

    1. Open Settings → Accounts → Other users.
    2. Select Add account.
    3. Select I don’t have this person’s sign-in information.
    4. Attempt to create the Microsoft account from that dialog.^3^

    Stop if this route presents the same loop; repeated attempts may trigger another waiting period.

    If it still fails

    Use Microsoft’s official support flow:

    1. Open Contact Microsoft Support from the security-check troubleshooting page.
    2. Enter Microsoft account creation CAPTCHA repeatedly loops and then blocks sign-up.
    3. Select Get Help, followed by Contact Support if offered.
    4. Include:
      • The approximate date and time of the last failed attempt.
      • The exact displayed error or a screenshot without personal information.
      • That multiple browsers, devices, and networks were already tested.
      • That you stopped retrying for at least 24 hours and then made one clean attempt.

    Microsoft directs users whose security check still will not validate to this support route.^2^


    References

    1. Troubleshoot Microsoft verification code issues | Microsoft Support
    2. How to fix 'Let's help you move forward' error | Microsoft Support
    3. Unable to create a Microsoft account – Account creation has been blocked. This issue is about creating a Microsoft account, not a Microsoft 365 subscription. I couldn't find a more appropriate category. - Microsoft Q&A
    AI-generated content may be incorrect. Read our transparency notes for more information.

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