I have moved country and cannot update payment details and country

Enrico Evangelisti 0 Reputation points
2026-10-08T20:33:55.8933333+00:00

My card/payment info has expired, I have moved country but the account does not let me update the payent method with a card that it is not from UK

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
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  1. EmilyS726 271.7K Reputation points Independent Advisor
    2026-10-08T21:11:20.02+00:00

    Hello

    If you have moved country, and the subscription was initially signed up in a different country from where you live now, then you have to wait for this subscription to expire first. Make sure you have auto-renewal turned off.

    As soon as it expires, you should be able to update your profile's country to reflect where you live now. And then you can use a credit card/payment method from the current country and sign up for the same plan.

    As long as you use the same Microsoft account, you will not experience data loss.

    See Microsoft's support document here: https://support.microsoft.com/en-us/accounts-billing/change-your-country-or-region-in-microsoft-store

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