495,738 questions with Microsoft 365 and Office-related tags

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Microsoft 365 renewal payment declined by both credit card and PayPal.

I need to renew my subscription. I added a new card but Microsoft keeps asking me to check the info, nothing is wrong as I see pending charges on my statement of 0.00 for Microsoft. My bank says my card is not blocked and it's an issue with Microsoft.…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-02T21:42:48.7433333+00:00
Kaare Long 0 Reputation points
answered 2026-10-03T07:38:59.9333333+00:00
Vikki-T 11,245 Reputation points Microsoft External Staff Moderator
1 answer

Word Mail Merge not working

I have never had issues before using Word for mail merge on my mac, connected to outlook for mac and via a gmail account (which is set as default) - all of a sudden, the mail merge will not send and I get an error message. I have tried all of the work…

Microsoft 365 and Office | Word | For business | MacOS
asked 2026-10-02T09:26:04.76+00:00
Lauren O'Neill 0 Reputation points
commented 2026-10-03T07:38:20.24+00:00
Julie Huynh 3,770 Reputation points Independent Advisor
2 answers

How can I have my Spanish VAT number added to my invoice for MS365?

How can I have my Spanish VAT (IVA) number added to my invoice for MS365? I have a valid VAT no. Who do I need to contact, I'm going round in circles here - any ideas?

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-03T07:30:07.0233333+00:00
Caroline Lewis 0 Reputation points
answered 2026-10-03T07:37:35.78+00:00
Jayden-P 3,130 Reputation points Independent Advisor
1 answer

File too big

How can I do if the file is too big? the file to transcribe is more than 300 MB

Microsoft 365 and Office | Word | For business | Windows
asked 2026-10-02T11:23:10.18+00:00
D'Andrea Barbara Antonietta 0 Reputation points
commented 2026-10-03T07:35:40.2+00:00
Julie Huynh 3,770 Reputation points Independent Advisor
0 answers

na onedrive mi nestaju dokumenti

Na Onedrive mi unutar foldera nestaju dokumenti. Nestalo mi je skoro 90 posto dokumenata.

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-10-03T07:29:13.4333333+00:00
VIKTOR LOKAS 0 Reputation points
0 answers

Request to identify Microsoft Account Associated with AUD $179.00 Charge

Dear Microsoft Billing Support I am requesting assistance in identitifying the Microsoft account associated with a charge taht appeared on my bank statement. The transaction details are Amount AUD $179.00 Merchant: Microsoft Description Microsoft…

Microsoft 365 and Office | Other
asked 2026-10-03T07:25:12.05+00:00
nicholas matthies 0 Reputation points
commented 2026-10-03T07:28:32.7766667+00:00
nicholas matthies 0 Reputation points
2 answers

How can I take back the Administrative Control over MS Family Group?

The account only now has my child's name and Date of Birth so I no longer have control of it. They might have accidently changed something, but it was all good until today when I found out about it. The Admin is still under my name but whenever I log in,…

Microsoft 365 and Office | Microsoft Family Safety | For home | Other
Microsoft 365 and Office | Microsoft Family Safety | For home | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

310 questions
asked 2026-10-03T07:11:50.92+00:00
An 0 Reputation points
answered 2026-10-03T07:23:30.61+00:00
An 0 Reputation points
2 answers

Microsoft 365 Copilot APIs: Does Enterprise Data Protection provide Zero Data Retention?

Hello, We have Microsoft 365 Copilot licenses and are evaluating Microsoft 365 Copilot APIs as a potential AI platform for a regulated business environment. While reviewing Microsoft documentation, I found references to: Microsoft 365 Copilot APIs …

Microsoft 365 and Office | Development | Other
asked 2026-10-03T04:56:15.26+00:00
James Meehan 0 Reputation points
answered 2026-10-03T07:18:49.3533333+00:00
Julie Huynh 3,770 Reputation points Independent Advisor
1 answer

Uninstalled MS Office

Hi Microsoft Team. I accidentally uninstalled my MS Office in my laptop. I bought the product 2 years ago so I don't have the prod license key. I tried to log-in to my account, which was linked to my Yahoo. However, the product key does not appear to the…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-10-03T06:40:10.92+00:00
nico carlos 0 Reputation points
answered 2026-10-03T07:12:16.82+00:00
DaveM121 936.3K Reputation points Independent Advisor
2 answers

I am having trouble installing Office 365 on my Laptop (Windows 11)

Hi There I am having trouble installing Office 365 on my Laptop (Windows 11) We always get the error 30015-25 when trying to install, i was trying to install through microsoft store, in the screenshot you can see it asking to restart but even after…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-10-01T15:17:52.4566667+00:00
MISHAL CH 0 Reputation points
commented 2026-10-03T07:09:12.46+00:00
Hendrix-V 19,470 Reputation points Microsoft External Staff Moderator
2 answers

Recent problem saving Excel 365 files due to (purported) file sharing issues (no file sharing has been knowingly established)

I have two larger additional monitors attached to my Windows laptop PC for visual purposes. One monitor mirrors the laptop and the second monitor is independent. When opening and updating an Excel 365 spreadsheet residing on Onedrive via the independent…

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-10-01T22:45:56.46+00:00
Bob Thomas 0 Reputation points
commented 2026-10-03T07:08:47.13+00:00
Hendrix-V 19,470 Reputation points Microsoft External Staff Moderator
2 answers

My computer no longer has MS office. How do I recover the software?

My computer no longer has MS office. How do I recover the software?

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-10-01T23:25:13.89+00:00
Carlos Gallardo 0 Reputation points
commented 2026-10-03T07:08:27.1733333+00:00
Hendrix-V 19,470 Reputation points Microsoft External Staff Moderator
3 answers

subscription payment was declined. I need to pay.

my recent subscription payment was declined. I have proper funds to pay. Will you be trying that card again or do i need to manually make my payment?

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-02T19:11:44.41+00:00
Chris Collins 0 Reputation points
answered 2026-10-03T07:06:40.08+00:00
Lester Bernard Reyes 85,510 Reputation points Independent Advisor
1 answer

Microsoft office home and student deactivate from 1st october 2026 ..sign in error occured.

after sing in attempt..same error found Correlation Id: 3c2205dd-faa9-4525-bc22-3d97b0a3bdc5 Timestamp: 2026-10-03T05:52:09.000Z DPTI: dfbf37e091fe9a696e789de646a86e87f9e6818653a773231d1395e4e70eefb6 Message: An unexpected error occurred. Tag: 7q6ca…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-10-03T06:24:15.74+00:00
Jitendra Mapari 0 Reputation points
answered 2026-10-03T07:01:07.7766667+00:00
Alvise Cervellati 6,700 Reputation points Independent Advisor
0 answers

OneDrive "Unauthorized operation" error and library locked after account unlock

My personal Microsoft account was locked for suspicious activity and I completed verification to unlock it. The account page now shows no warnings and storage shows 0.8 GB used in OneDrive. Since then: OneDrive web, My files, shows "Sorry,…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-10-03T06:34:14.9033333+00:00
SABIH NASAR 0 Reputation points
edited the question 2026-10-03T06:38:58.6+00:00
Austin-H 8,385 Reputation points Microsoft External Staff Moderator
1 answer

Làm thế nào để khắc phục lỗi microsoft?

Hồi năm ngoái tôi có gia hạn gói premium của microsoft. Giờ gói cũ hết hạn. Nhưng tôi không muốn gia hạn tiếp thì có cách nào mà vẫn dùng được không?

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-10-02T03:35:41.53+00:00
HƯỜNG hường 0 Reputation points
commented 2026-10-03T06:38:24.03+00:00
Emma1-N 13,320 Reputation points Microsoft External Staff Moderator
2 answers

I apparently have two accounts. Need human help to fix.

I apparently have two subscriptions to Microsoft 365. One was renewed for $216 last month. Another Personal Subscription asked me to renew for $99. I cancelled auto renew on that one. What do I have to do to talk to a human to get this straightened out?

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-02T19:59:40.17+00:00
JOHN FECHTER 0 Reputation points
answered 2026-10-03T06:37:39.3833333+00:00
Vikki-T 11,245 Reputation points Microsoft External Staff Moderator
2 answers

Microsoft Office 2024 Code Redemption says service unavailable

I have bought a code for Microsoft office 2024 from a third party and uninstalled my 2019 version. When I redeem the code on setup.office.com it allows me through and asks what language I want and if i want 32 or 64 bit. I select 64 bit and it says…

Microsoft 365 and Office | Install, redeem, activate | Other | Windows
asked 2026-10-02T16:15:54.1666667+00:00
Dustin Lenz 0 Reputation points
edited a comment 2026-10-03T06:01:56.41+00:00
DaveM121 936.3K Reputation points Independent Advisor
2 answers

How can I delete these former employer signs in (Illuminology and Sunshine) ?

How can I delete these former employer signs in (Illuminology and Sunshine) ?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-06-08T17:53:14.6366667+00:00
Anonymous
commented 2026-10-03T05:46:23.0566667+00:00
JuliaMarvin 22,920 Reputation points Volunteer Moderator
2 answers

Word keeps freezing on i-pad since latest update, and I have tried all the suggestions on the forums. Why have we heard nothing from Microsoft?

Since the recent IOS update Word, which was completely fine before, keeps freezing every few seconds. I have tried the fixes on this and other forums (short of a factory reset) but nothing helps. I’m paying quite a lot for my subscription and I NEED it.…

Microsoft 365 and Office | Word | For home | iOS
asked 2026-09-27T15:44:57.76+00:00
Suzy 0 Reputation points
commented 2026-10-03T05:19:14.3833333+00:00
Suzy 0 Reputation points