Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
26,329 questions
1 answer
Some how I signed up twice to Microsoft 365
Somehow I signed up twice for Microsoft 365 today, and my bank shows two charges. How do I go about getting a credit for the duplication? Thanks Don
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked
2026-10-07T03:10:25.4066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 46%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDL%3C/text%3E%3C/svg%3E)
Don Laurey
0
Reputation points
answered
2026-10-07T03:10:40.85+00:00
AI answer
1 answer
HP ENVY Lapyop, My internal speakers don't work,
External speaker work, hardwired to laptop. Internal speakers do not work
Windows for home | Windows 11 | Devices and drivers
24,574 questions
asked
2026-10-07T03:01:57.0433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 31%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVE%3C/text%3E%3C/svg%3E)
Velma Ellison
0
Reputation points
answered
2026-10-07T03:02:16.5133333+00:00
AI answer
1 answer
You can't share this folder because there are too many items in the folder. Learn more at "https://go.microsoft.com/fwlink/?linkid=2160727".
You can't share this folder because there are too many items in the folder. Learn more at "https://go.microsoft.com/fwlink/?linkid=2160727". Data Sanitized
Microsoft 365 and Office | OneDrive | For business | Windows
Microsoft 365 and Office | OneDrive | For business | Windows
A Microsoft file hosting and synchronization service.
7,111 questions
asked
2026-10-07T02:59:39.61+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 89%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDR%3C/text%3E%3C/svg%3E)
Dian Rahmawan
0
Reputation points
answered
2026-10-07T02:59:54.8+00:00
AI answer
1 answer
How to fix my camera
There is no slide shutter. Camera just stopped working. I already did troubleshooting and still not working.
Windows for home | Other | Devices and drivers
6,866 questions
asked
2026-10-07T02:46:35.5566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(102.4, 35%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDV%3C/text%3E%3C/svg%3E)
Deydree Valdez
0
Reputation points
commented
2026-10-07T03:20:32.8133333+00:00
EmilyS726
271K
Reputation points
Independent Advisor
1 answer
Scheduled AZ-104 Exam Missing from Credentials Dashboard - Profile Merge Needed
Hello Microsoft Credentials Support, Pearson VUE confirmed my AZ-104 exam is active for October 14, 2026, but informed me that my Candidate/Certification Profile is not merged with my Microsoft Learn account. All support links…
Microsoft Partner Center | Other
Microsoft Partner Center | Other
Other features or issues related to Microsoft Partner Center
2,606 questions
asked
2026-10-07T02:45:28.8333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 27%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
Md. Shourawandy
20
Reputation points
answered
2026-10-07T02:45:45.38+00:00
AI answer
1 answer
I've been hacked
I've had 3 computers and 2 phones hacked by a [PII removed]. They are using developer tools and testing sites to monitor my every move including remote listening and emulating devices. I need help please I have no clue about this stuff.
Microsoft Security | Microsoft Defender | Microsoft Defender for Cloud
Microsoft Security | Microsoft Defender | Microsoft Defender for Cloud
A cloud-native solution that protects workloads across hybrid and multi-cloud environments with threat detection and security recommendations
1,793 questions
asked
2026-10-07T01:04:21.9133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(76.8, 21%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EC2%3C/text%3E%3C/svg%3E)
CSC-285 Jacksonville_NC
0
Reputation points
edited a comment
2026-10-07T01:30:10.43+00:00
_AW_
69,816
Reputation points
Volunteer Moderator
1 answer
My old profile and new profile got mixed up
Hi, Years ago, I had a profile with my certifications showing, but now I am not seeing it. There may have been something that happened and I need to speak with support right away
Community Center | Discuss the Q&A site | Other feedback
Community Center | Discuss the Q&A site | Other feedback
General comments or suggestions submitted by users about the Q&A site that don’t fit into predefined categories.
159 questions
asked
2026-10-07T00:52:47.9833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 93%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJH%3C/text%3E%3C/svg%3E)
Javid Hakimi
0
Reputation points
answered
2026-10-07T00:53:04.28+00:00
AI answer
1 answer
Fix Authenticator
My authentication app won’t work on my new phone in order to log into Microsoft resources.
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,577 questions
asked
2026-10-07T00:17:36.88+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(176, 80%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESA%3C/text%3E%3C/svg%3E)
Sania Aftab
0
Reputation points
answered
2026-10-07T00:17:57.98+00:00
AI answer
1 answer
I lost my Roblox and 2 step verification passwords
Hello Roblox I lost my account password on Roblox and don’t have access to the email address that was used to create this account I also don’t know my 2 step verification passwords please help.
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,577 questions
asked
2026-10-07T00:06:48.92+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 11%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELG%3C/text%3E%3C/svg%3E)
Lupe Gonzalez
0
Reputation points
answered
2026-10-07T00:07:02.32+00:00
AI answer
1 answer
My account got hacked and stolen from me, and Microsoft support still hasn’t done anything about it.
I got my account stolen from me a month ago. I have contacted Microsoft support many many times trying to get my account back, and they have all told me to fill out the account recovery form. I have filled out that form nearly 20 times now and it has all…
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
25,010 questions
asked
2026-10-06T22:06:20.3866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 24%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMK%3C/text%3E%3C/svg%3E)
Matthew Kim
0
Reputation points
answered
2026-10-06T22:06:36.0666667+00:00
AI answer
1 answer
phone call
please have someone call me - am elderly and need guidance
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
5,248 questions
asked
2026-10-06T21:40:23.65+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(12.8, 21%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMN%3C/text%3E%3C/svg%3E)
mark nolan
0
Reputation points
answered
2026-10-06T21:40:35.08+00:00
AI answer
1 answer
Forgot password and phone number is old one
I am coming to you desperately trying to sort something after trying many avenues , I have forgotten my password to hotmail account and the phone number it wants to send code to is old . I am signed into my phone app for hotmail but I am desperate to…
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
25,010 questions
asked
2026-10-06T21:14:29.04+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 41%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EG%3C/text%3E%3C/svg%3E)
Grainne
0
Reputation points
answered
2026-10-06T21:14:46.05+00:00
AI answer
1 answer
Why 2year old office deactivated on my laptop only
Why 2year old MS office deactivated on my laptop only
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
20,624 questions
asked
2026-10-06T21:05:25.3266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 93%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESC%3C/text%3E%3C/svg%3E)
Stephen Checca
0
Reputation points
commented
2026-10-06T21:41:34.9733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 86%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJJ%3C/text%3E%3C/svg%3E)
John Jefferson Doyon
89,040
Reputation points
Independent Advisor
1 answer
Microsoft for Startups verification failed and Get program support option is missing
Hello Microsoft Team, I recently enrolled in Microsoft for Startups using the new Azure Portal experience. I received the initial $200 Azure credits. I then completed the startup/business verification process, but the portal now shows: “We couldn’t…
Azure | Azure Startups
Azure | Azure Startups
Startups: Companies that are in their initial stages of business and typically developing a business model and seeking financing.
1,760 questions
asked
2026-10-06T20:57:35.0066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 97%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERR%3C/text%3E%3C/svg%3E)
rahul raj
0
Reputation points
answered
2026-10-06T20:57:51.1466667+00:00
AI answer
1 answer
Read & Earn (Earn Microsoft Reward just for searching)
The "Read to earn" is 0/30 no matter how many news I read today suddenly. it shows "Earn Microsoft Rewards just for searching" instead of showing the number point I earned
Bing | Microsoft Rewards
Bing | Microsoft Rewards
A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.
8,478 questions
asked
2026-10-06T20:53:30.58+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 81%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKY%3C/text%3E%3C/svg%3E)
Kai Yuen Lam
0
Reputation points
commented
2026-10-06T20:57:16.61+00:00
Kai Yuen Lam
0
Reputation points
1 answer
Entra Private Access: app works by IP but fails by FQDN with ERR_CONNECTION_RESET
Hello, We are currently testing Microsoft Entra Private Access using Quick Access for internal applications. During testing, we observed the following behavior: Accessing the private application using its internal IP address works successfully through…
Microsoft Security | Microsoft Entra | Microsoft Entra Private Access
Microsoft Security | Microsoft Entra | Microsoft Entra Private Access
Providing secure, identity-based access to private apps and resources without traditional VPNs
172 questions
asked
2026-10-06T20:37:00.57+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(134.4, 40%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBM%3C/text%3E%3C/svg%3E)
Bakr Mostafa
0
Reputation points
answered
2026-10-06T20:37:22.09+00:00
AI answer
1 answer
BIOS update deactivated windows
I tried playing call of duty and the anti cheat made me update my bios. When I did I lost my windows activation and now it's telling me I need to buy a new key.
Windows for home | Windows 11 | Licensing and activation
5,369 questions
asked
2026-10-06T20:33:48.66+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 56.00000000000001%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED%3C/text%3E%3C/svg%3E)
DarkClouds98
0
Reputation points
commented
2026-10-06T21:08:56.78+00:00
EmilyS726
271K
Reputation points
Independent Advisor
1 answer
I am no longer receiving emails from Sam's Club
I am no longer receiving emails from Sam's Club. They are stating my email address is locked, but I am receiving all other emails just fine. I do not have them blocked and even added all of Sam's Club email addresses to the "Safe Sender"…
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
11,050 questions
asked
2026-10-06T20:00:58.7366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 40%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFW%3C/text%3E%3C/svg%3E)
f will
0
Reputation points
answered
2026-10-06T20:01:20.8466667+00:00
AI answer
1 answer
my email only goes back to April of this year
I'm looking for old emails and it seems everything before April 2026 is gone.
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
11,050 questions
asked
2026-10-06T19:47:51.2+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 0%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBC%3C/text%3E%3C/svg%3E)
Barbara Calderón - Consultant
0
Reputation points
answered
2026-10-06T19:48:04.9066667+00:00
AI answer
1 answer
Plan Subscriptions
How do I talk to a human being about plan options?
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
26,329 questions
asked
2026-10-06T19:22:34.6433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 52%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETP%3C/text%3E%3C/svg%3E)
Tim Pollock
0
Reputation points
commented
2026-10-06T20:37:37.84+00:00
Tim Pollock
0
Reputation points