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I am having problems establishing my Outlook account to get email on my new computer

I purchased new Lenovo Laptop and I can't get my Outlook email on the new computer.

Outlook | Web | Outlook.com | Email
asked 2026-10-16T19:07:51.7+00:00
Paul Andrews 0 Reputation points
commented 2026-10-16T20:00:02.63+00:00
John Jefferson Doyon 89,925 Reputation points Independent Advisor
2 answers

Netflix freezes on my pc while the audio continues.

Netflix freezes on my pc while the audio continues. My system is up to date. Can you help me resolve this? This appears to be a problem on both the Netflix app and viewing Netflix programming through the Chrome browser.

Windows for home | Windows 11 | Display and graphics
asked 2026-10-16T19:24:46.3166667+00:00
Craig Diachuk 0 Reputation points
answered 2026-10-16T19:59:33.63+00:00
Ivan B 125.3K Reputation points Independent Advisor
3 answers

Double billing scam, taking my money!

I had a Microsoft 365 Personal plan that I paid $99.99 for. I wanted to upgrade to a Family plan, which costs $129.99. Logically, I should only pay the difference of $30 to upgrade. Instead, Microsoft charged me the whole $129.99, they did it without my…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-10-16T16:45:30.3366667+00:00
Alan McDowell 0 Reputation points
commented 2026-10-16T19:59:12.4966667+00:00
Stefan Blom 354.5K Reputation points MVP Volunteer Moderator
2 answers

I have an urgent Microsoft 365 business account lockout

I have an urgent Microsoft 365 business account lockout. I cannot access Microsoft Authenticator or the admin portal. I am using another employee's account to be able to reach you. I have been without my email for two days and I am an office manager. My…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-08T18:47:29.2033333+00:00
Christina Cormier 0 Reputation points
edited an answer 2026-10-16T19:58:55.1533333+00:00
Kai-L 20,130 Reputation points Microsoft External Staff Moderator
1 answer

My Microsoft Account wont let me add a new debit card

My Microsoft Account wont let me add a new debit card. I get a message saying "check that the details in all fields are correct or try a different card." Well this is my only card and the fields are all correct so I need help adding a new card…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-16T19:58:36.75+00:00
Jennifer Gretzinger 0 Reputation points
answered 2026-10-16T19:58:49.9533333+00:00

AI answer

1 answer

account gone and replaced by different email

so ive been having problems with my account, [Moderator Note: Personal Info Removed], and it's been replaced when i try to login with [Moderator Note: Personal Info Removed]. I'm still logged in on my computer, and my Minecraft account is with that…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-09-27T17:22:08.4466667+00:00
kolten wright powell 0 Reputation points
commented 2026-10-16T19:56:36.51+00:00
kolten wright powell 0 Reputation points
3 answers

White PAGES

I open a file (Excel and Word Doc). The page is WHITE- I cant read the text/content, BUT I see the text in the ribbon. WHAT do I need to do

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-10-16T19:16:19.3366667+00:00
Vicki A 0 Reputation points
commented 2026-10-16T19:55:14.86+00:00
John Jefferson Doyon 89,925 Reputation points Independent Advisor
2 answers

How do I add Microsoft 365 home to a new computer?

How do I add Microsoft 365 to my new home computer?

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-10-16T19:24:49.08+00:00
Sharon B 0 Reputation points
answered 2026-10-16T19:53:48.02+00:00
Stefan Blom 354.5K Reputation points MVP Volunteer Moderator
2 answers

Computer randomly shuts off, including while idle without BSOD

Over the last few months, my computer has been randomly shutting off without a BSOD or any error information. The Event Viewer has been showing a Kernel-Power 41 Error type, but has no information (BugcheckCode 0 and 0 in the rest of the fields). After…

Windows for home | Windows 11 | Performance and system failures
asked 2026-10-12T01:09:56.83+00:00
Shawn Dahlke 0 Reputation points
commented 2026-10-16T19:52:20.44+00:00
Shawn Dahlke 0 Reputation points
2 answers

Speak to Representative

I need to speak to a live person. I have a continual charge on my credit card but show no subscriptions on my account. I have tried all of your online suggestions to no avail. I need to have this canceled.

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-16T19:16:21.21+00:00
melissa 0 Reputation points
answered 2026-10-16T19:51:43.3633333+00:00
EmilyS726 273.6K Reputation points Independent Advisor
3 answers

Windows 11 New menu broken in File Explorer

In file explorer, right clicking and choosing New brings up the damaged menu shown. Can anyone help me to repair this? Clicking "Folder" causes a "flash" windows which appears and immediately vanishes. Clicking "Shortcut"…

Windows for home | Windows 11 | Files, folders, and storage
asked 2026-10-16T18:54:17.5833333+00:00
Dexis Donovan 0 Reputation points
answered 2026-10-16T19:47:59.5+00:00
Paulo GM 73,340 Reputation points Independent Advisor
1 answer

Save over an existing channel so access remains the same.

Save over an existing channel so access remains the same. Do I just name the update the same?

Microsoft Teams | Microsoft Teams for business | Files | Save files
asked 2026-10-15T21:58:32.88+00:00
Tina Metcalf 0 Reputation points
commented 2026-10-16T19:47:04.6633333+00:00
Chris-D 2,340 Reputation points Independent Advisor
2 answers

Cursor trouble - cursor is not located at the point of the page where I have clicked with my mouse pointer

Hi - when I am working in Word and Excel. Where I click on a section of the page or a column within excel using my mouse pointer, the cursor across both applications is not located at the point of the page where I have originally clicked. Usually, the…

Microsoft 365 and Office | Word | For business | Other
asked 2026-10-15T18:51:11.76+00:00
Lisa Cowley97 0 Reputation points
commented 2026-10-16T19:46:45.05+00:00
Chris-D 2,340 Reputation points Independent Advisor
2 answers

My outlook account will not load on my Iphone

My outlook email will not load on my iphone. How do I fix this?

Outlook | Outlook for mobile | Outlook for iOS | For business
asked 2026-10-15T20:27:38.6166667+00:00
Courtland Atwood 0 Reputation points
commented 2026-10-16T19:44:55.1133333+00:00
Kai-L 20,130 Reputation points Microsoft External Staff Moderator
1 answer

how cancel power bi pro subscription?

I cannot login to cancel subscription. I receive a message that says I do not have administrator privileges.

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-15T20:58:51.4166667+00:00
R R 0 Reputation points
commented 2026-10-16T19:41:57.05+00:00
Jay1 Tran 1,720 Reputation points Independent Advisor
2 answers

How can I switch a personal account into a business account?

I have a personal Office 365 account, and I need it to be a business account so that I can connect it to Claude AI. I can I make this switch?

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-15T18:42:36.25+00:00
Burton Robertson 0 Reputation points
commented 2026-10-16T19:41:49.03+00:00
Kai-L 20,130 Reputation points Microsoft External Staff Moderator
1 answer

All emails sent are being marked as spam (account is verified)

I have tried so many things I am now at a loss and would just like to talk to someone at hotmail/microsoft at this point. I keep getting all sent emails marked as spam Error: 550 5.7.520 — AS(4810) I have tried starting a new email.. not a reply …

Outlook | MacOS | New Outlook for Mac | For home
asked 2026-10-16T19:04:45.7966667+00:00
Josephine McHugh 0 Reputation points
answered 2026-10-16T19:41:45.94+00:00
EmilyS726 273.6K Reputation points Independent Advisor
1 answer

Dont bring Publisher go!

As a long-time Microsoft customer, I'm frustrated by the lack of meaningful improvements to Publisher. While other Microsoft 365 applications continue to evolve, Publisher users have seen very little innovation. We need Publisher to receive the…

Microsoft 365 and Office | Publisher | For business
asked 2026-08-15T02:50:22.0866667+00:00
AFC Consumer 5 Reputation points
commented 2026-10-16T19:39:36.2833333+00:00
Scott 40 Reputation points
2 answers

CRM - Copilot Studio Workflow unable to publish when "List rows from selected environment" tool used.

Error - "Dataverse connector preview actions with environment parameter cannot yet connect outside of the current environment with connections provided by run-only users." The same tool worked perfectly fine just yesterday, and I had an entire…

Microsoft 365 and Office | Development | Microsoft 365 App Publishing
asked 2026-10-16T18:24:06.0466667+00:00
Meera Pardeshi 0 Reputation points
answered 2026-10-16T19:38:37.51+00:00
Jay1 Tran 1,720 Reputation points Independent Advisor
2 answers

Windows update and installation problem.

||| Sir, i have updated windows security update and after installtion i am facing this problem i am neither able to update it and troubleshoot it. please help me to solve this problem.

Windows for home | Windows 11 | Windows update
asked 2026-10-16T19:01:55.61+00:00
Prabhat Kumar 0 Reputation points
answered 2026-10-16T19:38:34.76+00:00
John Jefferson Doyon 89,925 Reputation points Independent Advisor