2,930 questions with Microsoft 365 and Office | Subscription, account, billing | Other | Other tags

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refund my yearly IAP that i just canceled on 10/8/2026

I just canceled my yearly IAP on 10/8 and I am requesting a refund

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-13T20:29:58.7966667+00:00
Jeff Pohl 0 Reputation points
1 answer

A Billing Question

Why do I have two MICROST charges each with different amonuts?

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-13T17:12:31.2033333+00:00
Paul Wiley 0 Reputation points
answered 2026-10-13T17:44:12.17+00:00
EmilyS726 272.9K Reputation points Independent Advisor
3 answers

Missing license

Hi. I paid $99 for a Microsoft G account in Jan of 2026, however, when I try to login it says I do not have an account. I've tried to login with a variety of potential accounts, and none show a license. Can you help?

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-10T17:24:55.3033333+00:00
katty douraghy 0 Reputation points
commented 2026-10-13T16:17:35.7766667+00:00
John Jefferson Doyon 89,715 Reputation points Independent Advisor
2 answers

cancel free trial

I cannot find a way to cancel the free subscription. Please send instructions. Thank you, Caroline Phillips

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-13T14:43:35.6366667+00:00
Caroline Phillips 0 Reputation points
answered 2026-10-13T15:18:09.29+00:00
DaveM121 938.6K Reputation points Independent Advisor
2 answers

Changing Payments Methode Give me a Error

Hi, I recently pre-ordered a Surface Spark laptop using my PayPal account. When I was charged, my bank blocked the transaction. After I approved the payment with my bank, Microsoft asked me to update my payment method so the transaction could go through.…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-11T17:38:18.4633333+00:00
Tommy-James Tremblay 0 Reputation points
answered 2026-10-13T07:57:47.8966667+00:00
Norah-L 11,610 Reputation points Microsoft External Staff Moderator
2 answers

Urgent Request to Cancel Azure Subscription and Refund Unauthorized Charges

Dear Microsoft Azure Billing Support Team, I am writing to express my concern regarding the repeated charges to my Azure account over the past several months, which I was not aware of. I had already requested the cancellation of my subscription, but I…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-13T01:58:11.3366667+00:00
Shravan Kumar Ch 0 Reputation points
answered 2026-10-13T05:43:42.93+00:00
Francisco Montilla 31,185 Reputation points Independent Advisor
1 answer

switch from Family to an Individual Microsoft plan

I do not have a family to share my Microsoft plan with and now that I am a Senior, your charge is too expensive for just me. Can you help me to get a Senior rate or just an individual plan? Thank you!

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-13T02:32:59+00:00
JEAN WILLIAMS 5 Reputation points
edited a comment 2026-10-13T03:35:52.4966667+00:00
Richard Long 0 Reputation points
1 answer One of the answers was accepted by the question author.

Cost for the individual Microsoft Suite plan

Please provide a short, clear and concise answer to the cost for an individual plan and the process of requesting the same.

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-13T02:41:49.87+00:00
JEAN WILLIAMS 5 Reputation points
accepted 2026-10-13T02:54:03.9633333+00:00
JEAN WILLIAMS 5 Reputation points
1 answer

change of payment

Change to another way of billing I receive monthly invoices for online service for €4,48. In pay these invoice by creditcard. I want to change to another creditcard but i can't find the invoices in my account. How can i change to another creditcard en…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-09T12:04:46.6566667+00:00
Hans Mallie 0 Reputation points
commented 2026-10-13T01:22:48.7066667+00:00
Xavier-D 13,875 Reputation points Microsoft External Staff Moderator
1 answer

How do I cancel my Microsoft Exchange Account

I have two Microsoft Exchange accounts I want to confirm that if I cancel one, it will not affect the other, and Nowhere on Microsofts many websites does it instruct or walk subscribers through how to cancel an exchange subscription. PLS PLS PLS…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-13T00:50:16.2+00:00
Karil Kochenderfer 0 Reputation points
answered 2026-10-13T00:50:31.9866667+00:00

AI answer

0 answers

contact phone number?

what phone number do I call to talk to a live agent about my subscription

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-12T21:07:06.6966667+00:00
Presley Pang 0 Reputation points
edited a comment 2026-10-12T21:46:48.1733333+00:00
John Jefferson Doyon 89,715 Reputation points Independent Advisor
1 answer

Office 365 Account Switch

Hello, I signed up for the MS Office Business somehow when all I need is MS Personal. This is for personal use only and I do not need a domain name nor know how to get one or use it. How can I make this switch?

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-12T21:19:02.8633333+00:00
Milan Parekh 0 Reputation points
answered 2026-10-12T21:26:59.0666667+00:00
Marcin Policht 110.4K Reputation points MVP Volunteer Moderator
2 answers

Temporary Email Replaces My Alternative Email

Hello, I used a temporary email to change some settings on my account. I think it changed my alternative email to the temporary email, but I want to cancel it now. The problem is that Microsoft is trying to send a code to my Gmail account, which is my…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-11T21:05:46.58+00:00
GokceJR 0 Reputation points
commented 2026-10-12T18:20:51.0533333+00:00
EmilyS726 272.9K Reputation points Independent Advisor
1 answer

Recurring Charges with no Account Access

I have tried everything I can to talk to an ACTUAL customer service representative and keep getting put down the AI and self help rabbit hole. I have recurring Xbox Game Pass charges on my credit card. I cannot identify the Microsoft account associated…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-12T11:36:51.0933333+00:00
Jared Garber 0 Reputation points
answered 2026-10-12T11:37:34.7366667+00:00

AI answer

2 answers

Hello, Hello, Could somebody please let me know how l can speak to a real person in micrsoft

Could somebody please let me know how l can speak to a real person in Microsoft, I have a subscription being withdrawn from my credit card that l cancelled in March of this year, I am finding it very difficult & frustrating trying to get an answer…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-12T06:41:55.2533333+00:00
Lou Carbone 0 Reputation points
answered 2026-10-12T07:15:25.3533333+00:00
DaveM121 938.6K Reputation points Independent Advisor
1 answer

I have purchased a Microsoft 365 business plan instead of upgrading my personal account how do I get a refund

I have chosen and paid in full for a Microsoft 365 premium plan I don't need - I have a personal account which I was trying to upgrade storage on when I made the mistake - how do I get a refund £260.64 - I have tried every angle, AI chat, telephone,…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-11T14:01:42.48+00:00
christopher Feeney 0 Reputation points
answered 2026-10-11T14:07:20.9933333+00:00
Stefan Blom 354.2K Reputation points MVP Volunteer Moderator
3 answers

cannot use curse forge because ive been marked as a child but im not under and family thing and cant unmark myself as a child

My Microsoft account is incorrectly flagged as a child / Family Safety account. I am over 18, my date of birth is correct, and I am not part of any Microsoft Family. This restriction is blocking third-party sign-ins (CurseForge). I need the Family Safety…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-01-23T07:51:56.6833333+00:00
raymen Ulinfun 10 Reputation points
commented 2026-10-11T11:46:01.36+00:00
Stefan Blom 354.2K Reputation points MVP Volunteer Moderator
1 answer

Limited Out Going Emails for a Paid Microsoft Outlook Account

Hello Outlook Team,   I received a notification yesterday from a Microsoft non-monitored email generated to notify me that my outgoing emails have been blocked. As an effort to minimize spam. However, I am not spamming! Please advise of what the exact…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-07T14:33:30.7933333+00:00
Elwood Blackwell 0 Reputation points
commented 2026-10-11T07:22:16.2733333+00:00
Norah-L 11,610 Reputation points Microsoft External Staff Moderator
2 answers

Access to old account

I have an old account with an email that is no longer active and I have forgotten the password so cant log into it. I want to link the old account to my new account

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-10T23:44:06.08+00:00
Tony Fannin 0 Reputation points
answered 2026-10-11T01:28:15.26+00:00
Estrella721 47,025 Reputation points Independent Advisor
1 answer

Tsg: Microsoft phone number for live person customer service, please God

Phone number for live person customer service regarding my account PLEASE

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-10T23:52:27.12+00:00
Lori Lewis 0 Reputation points
answered 2026-10-10T23:52:39.72+00:00

AI answer