Netflix freezes on my pc while the audio continues.

Craig Diachuk 0 Reputation points
2026-10-16T19:24:46.3166667+00:00

Netflix freezes on my pc while the audio continues. My system is up to date. Can you help me resolve this? This appears to be a problem on both the Netflix app and viewing Netflix programming through the Chrome browser.

Windows for home | Windows 11 | Display and graphics
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  1. Ivan B 125.3K Reputation points Independent Advisor
    2026-10-16T19:59:33.63+00:00

    Hi,

    Try running a test to see if a graphics driver issue is the cause: go to Google Chrome > ... > Settings > System and uncheck all three options.

    Close Chrome completely and reopen it, then test to see if the same problem occurs with Netflix in the browser.

    Thanks.

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  2. AI answer

    2026-10-16T19:24:59.4733333+00:00

    Try these steps in order:

    1. Restart the Windows audio services.
      • Select Start, type services.msc, and press Enter.
      • Right-click Windows Audio and select Restart.
      • Right-click Windows Audio Endpoint Builder and select Restart.
      • Test Netflix again in both the app and Chrome.
    2. Update the audio driver.
      • Open Device Manager.
      • Expand Sound, video and game controllers.
      • Right-click the audio device and select Update driver.
      • Restart the PC.
    3. If the issue started after a Windows update, roll back the audio driver.
      • In Device Manager, expand Sound, video and game controllers.
      • Right-click the audio device and select Properties.
      • Open the Driver tab.
      • Select Roll Back Driver.
      • Restart the device.
    4. If audio or video stutters only when using a Microsoft Wireless Display Adapter:
      • Move the PC closer to the adapter.
      • Keep it away from microwave ovens, cordless phones, or baby monitors.
      • If using a Microsoft 4K Wireless Display Adapter, try changing how the adapter is connected.
      • If HDCP was turned on in the Microsoft Wireless Display Adapter app, try turning it off.
    5. If Netflix playback issues happen only while connected to a Microsoft Wireless Display Adapter:
      • Make sure the adapter is up to date.
      • Close and reopen Netflix.
      • Disconnect from the adapter.
      • Restart the PC.
      • Reconnect to the adapter and test again.
      • If using a Microsoft 4K Wireless Display Adapter, make sure Enable HDCP is turned on in the app.

    Because the problem happens in both the Netflix app and Chrome, the most relevant Windows-side fixes are restarting the audio services and updating or rolling back the audio driver.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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