19,510 questions with Microsoft 365 and Office | Subscription, account, billing | For business | Other tags

Sort by: Updated
Updated Created Answers
0 answers

Unable to retrieve password

I have the username for Microsoft admin centre but wrong password. I click on reset password but tajes me to contact administrator when I am the administrator but keeps referring me to a previous global administrator who we no longer use. I…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-10T15:26:45.13+00:00
Kash Kooner 0 Reputation points
edited a comment 2026-10-10T15:54:28.06+00:00
Ryan-N 16,135 Reputation points Microsoft External Staff Moderator
3 answers

Response Times for Data Protection Team on MFA Lockout

Hello, What is the expected response time for the Microsoft Data Protection / Tenant Recovery team after a Microsoft 365 Business support case has supposedly been escalated? We are locked out of a Microsoft 365 Business tenant because the sole Global…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-05-18T12:43:24.8366667+00:00
Joyce 0 Reputation points
commented 2026-10-10T15:18:21+00:00
Stefan Blom 353.9K Reputation points MVP Volunteer Moderator
0 answers

Lost login creds for tenant

I need help contacting Azure Billing without access to my tenant. I am being charged €5.19 monthly for Azure Storage. I have the tenant ID, billing invoice, and payment method, but I no longer know the administrator username. The Azure support portal…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-10T13:11:52.0866667+00:00
Josh Gartner 0 Reputation points
edited the question 2026-10-10T13:40:41.7166667+00:00
Kai-Ex 1,585 Reputation points Microsoft External Staff Moderator
1 answer

Urgent: Microsoft 365 administrator locked out due to lost MFA, unable to contact support

I own Launch Consulting Ltd and need assistance recovering administrator access to an existing Microsoft 365 organisation associated with discoverystand.com. The administrator account is [Moderator note: Personally Identifiable Information…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-10T11:11:47.95+00:00
Joe W 0 Reputation points
edited the question 2026-10-10T11:51:47.7533333+00:00
Kai-Ex 1,585 Reputation points Microsoft External Staff Moderator
2 answers

Impact of SMS/Voice MFA Retirement – February 2027

Hello, just two questions: What happens if a user has Microsoft Authenticator or TOTP registered alongside SMS/voice authentication methods when SMS and voice are retired on February 1, 2027? Will the user be required to register a phishing-resistant…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-09T14:06:21.1766667+00:00
Dino Anzellotti 0 Reputation points
answered 2026-10-10T08:14:26.27+00:00
Kai-Ex 1,585 Reputation points Microsoft External Staff Moderator
1 answer

Microsoft 365 admin center

When I try to go to the admin center for Microsoft 365, it tells me to log in with an user which has permission. I should be that user because I originally signed up. What should I do to fix this issue?

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-10T07:31:53.9866667+00:00
John Ernster 0 Reputation points
answered 2026-10-10T08:09:50.62+00:00
Liora 2,330 Reputation points Independent Advisor
1 answer

How do I remove a tennant id from my account

I have 4 email accounts on microsoft exchange. Somehow , when i purchased windows 365 , it took my id attaching my email address to windows 365. now I cant set up a new email via my microsoft exchange. Please help I need to remove the domain name from my…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-08T17:46:18.3266667+00:00
Chris Hill 0 Reputation points
commented 2026-10-10T07:45:25.2+00:00
Chris Hill 0 Reputation points
2 answers

Locked out of the only Global Administrator account due to MFA issue - Microsoft 365 tenant recovery required

I am the only Global Administrator of my Microsoft 365 tenant and I am currently locked out due to a Multi-Factor Authentication (MFA) issue. Tenant: [Moderator note: Personally Identifiable Information removed] Global Administrator account: [Moderator…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-07-23T18:35:18.0966667+00:00
Md Nafiz Imtiaz 0 Reputation points
answered 2026-10-10T06:38:52.8166667+00:00
Md Nafiz Imtiaz 0 Reputation points
1 answer

Administrator MFA lockout – recovery required

Administrator locked out by MFA. Authenticator provides no code or approval request. Phone support redirects me online, and the support form fails with “Sorry, there was a problem.” I need help opening a Data Protection / tenant recovery case.

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-09T09:12:09.8133333+00:00
Jason 0 Reputation points
edited an answer 2026-10-10T04:35:00.6833333+00:00
Roebe Ta 1,545 Reputation points Independent Advisor
2 answers

My Microsoft account is being treated as a Work/School account and I cannot reach support

My personal Microsoft account is being misclassified as a Work/School account. Because of this, every support page redirects me to the Sign-in Helper and I cannot reach a human agent. My account appears to be stuck in the GUID tenant [Moderator note:…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-06-12T09:21:55.44+00:00
PeterO 5 Reputation points
edited a comment 2026-10-10T00:41:13.11+00:00
Stefan Blom 353.9K Reputation points MVP Volunteer Moderator
1 answer

How to stop Microsoft business subscription charges after leaving my employer?

Hello Microsoft Community, I need assistance with a Microsoft charge made to my personal credit card in September 2026. I previously purchased a Microsoft Copilot-related service while working for a company. I have since left that employer, and my…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-09T23:25:06.2466667+00:00
Antonio Acevedo 0 Reputation points
commented 2026-10-10T00:17:56.53+00:00
Aetherin 3,005 Reputation points Independent Advisor
2 answers

Locating the "billing" tab in my account

I have tried and tried to find the billing tab for my account and it's nowhere to be found. I've also tried getting someone on the phone but the automated system blocks me.

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-09T20:09:34.8066667+00:00
Debra Secher 0 Reputation points
commented 2026-10-09T21:34:28.24+00:00
Ivory 2,065 Reputation points Independent Advisor
1 answer

Sole Global Admin locked out by MFA, SMS blocked with "Your account is not verified", phone support disconnects

Hello, I am the only Global Administrator of a paid Microsoft 365 Business tenant, purchased directly from Microsoft (no reseller or CSP). I am completely locked out of the Microsoft 365 admin center and Entra admin center. Situation: I know my…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-09T19:44:02.1333333+00:00
Silvano Soares 0 Reputation points
answered 2026-10-09T20:00:30.56+00:00
Ryan-N 16,135 Reputation points Microsoft External Staff Moderator
2 answers

Error message meaning

Error message: Sorry, but we’re having trouble signing you in. AADSTS50020: User account '[Moderator note: Personally Identifiable Information removed]@hotmail.com' from identity provider 'live.com' does not exist in tenant 'The [Moderator note:…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-08T16:08:48.83+00:00
annette diaz 0 Reputation points
commented 2026-10-09T19:56:21.4733333+00:00
Ryan-N 16,135 Reputation points Microsoft External Staff Moderator
1 answer

Microsoft Authenticator

I previously used the Microsoft Authenticator app for all my work accounts. Unfortunately, I recently changed my phone and haven't backed it up. Now, I'm having problems logging in. Can you help me?

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-09T13:12:01.3066667+00:00
Jhana Kesia Magcamit 0 Reputation points
edited an answer 2026-10-09T19:26:52.3666667+00:00
Kai-L 20,020 Reputation points Microsoft External Staff Moderator
1 answer

Admin Paneline Giriş

Hello Microsoft Support Team, I am the administrator of the ADY Grup Microsoft 365 business tenant. My administrator account is [[Moderator note: Personally Identifiable Information removed]@adygrupxyz.onmicrosoft.com]. I cannot access my account because…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-09T18:08:16.87+00:00
Mehtap ADAR 0 Reputation points
edited the question 2026-10-09T19:09:51.0366667+00:00
Emily T 740 Reputation points Microsoft External Staff Moderator
1 answer

Sole Microsoft 365 Global Admin Locked Out – Authenticator Deleted – MFA Reset Required

Hello Microsoft Support Team, I am the sole Microsoft 365 Global Administrator for my small business and am currently locked out of both my business email and the Microsoft 365 Admin Center. I accidentally removed my work account from Microsoft…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-09T17:12:51.7966667+00:00
Kaushik Ghosh 0 Reputation points
answered 2026-10-09T17:57:20.7366667+00:00
Ryan-N 16,135 Reputation points Microsoft External Staff Moderator
1 answer

Billing from Azure /Business portal which I cannot personally verify for my own orders or apps from MS

Hey, Does anyone have more knowledge on the next technical matter? It is quite of complicated to literate, but I try my best, because of all the circumstances it has already. I have experience on personal Microsoft store applications but this seems to be…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-16T15:35:32.53+00:00
nk0447710-9978 0 Reputation points
commented 2026-10-09T17:32:58.5133333+00:00
nk0447710-9978 0 Reputation points
2 answers

Sole Global Administrator locked out – MFA/Authenticator reset required

I am the only Global Administrator for our Microsoft 365 tenant. My previous phone containing Microsoft Authenticator is no longer available. I have a replacement phone and have installed Microsoft Authenticator, but sign-in approval requests are still…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-09T17:01:19.87+00:00
MA 0 Reputation points
answered 2026-10-09T17:24:50.75+00:00
Ryan-N 16,135 Reputation points Microsoft External Staff Moderator
1 answer

Microsoft authenticator app not working

When I try to find the code in Microsoft authenticator app it is not showing. I am not able to open my company email in my account

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-09T16:58:02.9433333+00:00
eldhose jojo 0 Reputation points
answered 2026-10-09T17:12:00.85+00:00
Jay1 Tran 1,620 Reputation points Independent Advisor