Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
26,463 questions
2 answers
365 charge
I cancelled my 365 subscription but still received a charge on my credit card
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked
2026-10-16T18:51:39.3966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 68%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECB%3C/text%3E%3C/svg%3E)
Charles Blackmore
0
Reputation points
answered
2026-10-16T19:26:04.4533333+00:00
EmilyS726
273.6K
Reputation points
Independent Advisor
0 answers
Cliente final sem conta no DOC (microsoftoem.com) – como obter acesso ao MDOS Smart Client para receber licenças Windows 11 Pro Refurb?
Boa tarde, senhores. Estou com uma dúvida em relação à ativação de licenças do Windows 11 Pro. Nosso cenário: Somos uma empresa cliente final (não somos fabricante, distribuidor nem refurbisher). Compramos máquinas novas que vieram com Linux e foram…
Windows for business | Windows Server | Devices and deployment | Licensing and activation
asked
2026-10-16T19:25:27.94+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 51%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGG%3C/text%3E%3C/svg%3E)
Gustavo Goveia
0
Reputation points
asked
2026-10-16T19:25:27.94+00:00
Gustavo Goveia
0
Reputation points
2 answers
If I factory reset my pc will I be locked out?
I was gifted a used gaming pc from my uncle and I want to factory reset the pc to remove everything to start fresh on it but I am worried that since his was the master account (I don't have access to his Microsoft acct and he can't remember his login…
Windows for home | Windows 11 | Recovery and backup
5,832 questions
asked
2026-10-16T18:51:56.5+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(163.2, 87%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMD%3C/text%3E%3C/svg%3E)
Matt De La Paz
0
Reputation points
answered
2026-10-16T19:25:23.84+00:00
EmilyS726
273.6K
Reputation points
Independent Advisor
1 answer
I cant Access my Microsoft authenticator
I cant Access my Microsoft authenticator to verify my account for school.
Microsoft 365 and Office | Subscription, account, billing | For education | Other
Microsoft 365 and Office | Subscription, account, billing | For education | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
2,551 questions
asked
2026-10-16T19:02:47.5066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(179.20000000000002, 88%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETT%3C/text%3E%3C/svg%3E)
Trent Thompson
0
Reputation points
answered
2026-10-16T19:25:04.99+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 86%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKL%3C/text%3E%3C/svg%3E)
Kai-L
20,130
Reputation points Microsoft External Staff
Moderator
0 answers
Unable to access existing Azure subscription — billing documentation and account recovery assistance needed
I need assistance with an existing Azure subscription that was established using a personal Outlook.com account that Microsoft no longer recognizes. The subscription continues to generate monthly charges, and invoices have historically been emailed to…
Microsoft 365 and Office | Subscription, account, billing | Other | Windows
Microsoft 365 and Office | Subscription, account, billing | Other | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
2,097 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 84%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
2 answers
I need to reset or recover a microsoft account password.
Hello, I work for a business that setup a microsoft account with an email address that no longer exists. This was setup years ago with a verizon.net address that was decommissioned. the person that set this up left the company years ago and left no…
Microsoft 365 and Office | Subscription, account, billing | For business | Windows
Microsoft 365 and Office | Subscription, account, billing | For business | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
2,337 questions
asked
2026-10-16T18:07:26.8966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 97%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETC%3C/text%3E%3C/svg%3E)
Toby Chixarro
0
Reputation points
answered
2026-10-16T19:20:26.5866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 30%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERN%3C/text%3E%3C/svg%3E)
Ruby Nguyen
3,220
Reputation points
Independent Advisor
4 answers
One of the answers was accepted by the question author.
Why is sign-in to personal email account required every month?
Every month, usually towards the first of the month, my wife and I are both required to re-sign into our personal email accounts in order to gain access our accounts and our email messages. Why is this required every month? Can Microsoft prevent this…
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
26,463 questions
asked
2026-10-14T14:50:07.7733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(224.00000000000003, 69%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECB%3C/text%3E%3C/svg%3E)
Courtney Brinson
20
Reputation points
accepted
2026-10-16T19:20:25.8433333+00:00
Courtney Brinson
20
Reputation points
0 answers
Unable to sign-in when adding new email account into new Outlook in Windows 11 pro.
image deleted for PII are we allowed only 1 attached file? I included the screenshot when I'm adding a new email account and it failed with Sign-in failed. But I am able to add the same email account with same server information to my Outlook on my…
Outlook | Windows | New Outlook for Windows | For home
Outlook | Windows | New Outlook for Windows | For home
Using New Outlook on Windows for personal email, calendar, and contact management
12,177 questions
asked
2026-10-14T22:02:56+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 73%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERP%3C/text%3E%3C/svg%3E)
Rejean Paquet
0
Reputation points
commented
2026-10-16T19:19:21.1233333+00:00
Erland Sommarskog
138.2K
Reputation points MVP
Volunteer Moderator
4 answers
How to sort search results in Outlook by date
How do I sort search results in New Outlook by date? I want the most recent on top The option to filter/sort seems to have disappeared, and the order of the list appears random Top results have no relevancy either
Outlook | Windows | New Outlook for Windows | For business
Outlook | Windows | New Outlook for Windows | For business
Using New Outlook on Windows for professional communication and productivity
12,520 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 92%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EC%3C/text%3E%3C/svg%3E)
1 answer
Incorrect Windows Activation
Dell computer originally came with Windows Home OEM. It is currently running Windows Pro activated through an organization's activation service (KMS) that will expire today Oct 16. I have verified an OEM key embedded in the motherboard and need a support…
Windows for home | Other | Licensing and activation
193 questions
asked
2026-10-16T18:42:38.6933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 23%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESP%3C/text%3E%3C/svg%3E)
Sherry Patterson
0
Reputation points
answered
2026-10-16T19:17:47.9966667+00:00
EmilyS726
273.6K
Reputation points
Independent Advisor
1 answer
One of the answers was accepted by the question author.
Having an issue trying to use Power Automate to sync a Outlook calendar to SharePoint
Hello, I am trying to achieve the below but i can't. In Power Automate, use 'When an event is added, updated or deleted (V3)' action Use a Switch action after to check if it's a new item is added, modified, deleted in a Outlook calendar If added,…
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
19,679 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 25%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EE%3C/text%3E%3C/svg%3E)
1 answer
Azure for Students activation blocked with “You do not have access
Title: Azure for Students activation blocked with “You do not have access” My GitHub Student Developer Pack has been verified, but I cannot activate Azure for Students. The signup page says that my account cannot be validated and displays “You do not…
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
58,379 questions
asked
2026-10-16T19:15:17.8033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 79%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESO%3C/text%3E%3C/svg%3E)
Shiv Om Tripathi
0
Reputation points
edited the question
2026-10-16T19:17:02.39+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 92%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECL%3C/text%3E%3C/svg%3E)
Clover-L
25
Reputation points Microsoft External Staff
Moderator
1 answer
Accessibility Suggestion – Microsoft 365 Discounts and Cognitive Disability Support
Hello Microsoft Accessibility Team, I would like to ask whether Microsoft currently offers discounted Microsoft 365 subscriptions or special accessibility programs for individuals living with disabilities, particularly those experiencing cognitive…
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
58,379 questions
asked
2026-10-16T19:12:56.2+00:00
Crimson1st
1
Reputation point
edited the question
2026-10-16T19:16:17.8666667+00:00
Clover-L
25
Reputation points Microsoft External Staff
Moderator
2 answers
Need help with migrating my VM version
I've received notification that we need to migrate our VMs to v6 as we have legacy VMs running. I'm trying to submit a support request to get some help with this to no avail. None of the knowledge base steps work to any sort of help suggestions related…
Azure Virtual Machines
Azure Virtual Machines
An Azure service that is used to provision Windows and Linux virtual machines.
10,422 questions
asked
2026-10-16T15:11:43.13+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 81%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETU%3C/text%3E%3C/svg%3E)
Tony Uccello
0
Reputation points
answered
2026-10-16T19:16:15.2633333+00:00
kagiyama yutaka
5,655
Reputation points
2 answers
Getting following Error AADSTS50020: User account
Dear team, I have an issue logging in to my OneDrive account. I need access to my files on the OneDrive. Could someone please help? Many thanks. [Moderator note: Personally Identifiable Information removed]
Microsoft 365 and Office | OneDrive | For business | Windows
Microsoft 365 and Office | OneDrive | For business | Windows
A Microsoft file hosting and synchronization service.
7,126 questions
asked
2026-06-17T03:04:17.08+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 83%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECD%3C/text%3E%3C/svg%3E)
Charles Dynasty
0
Reputation points
answered
2026-10-16T19:13:49.14+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(163.2, 28.999999999999996%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBH%3C/text%3E%3C/svg%3E)
Ben Hodges
0
Reputation points
1 answer
what does unknown error 0x0 mean?
getting unknown error 0x0 when trying to active office 365 for Mac. what does that mean?
Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
2,870 questions
asked
2026-10-16T18:38:40.8366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(9.6, 52%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMW%3C/text%3E%3C/svg%3E)
Mark Wilson
0
Reputation points
commented
2026-10-16T19:10:47+00:00
EmilyS726
273.6K
Reputation points
Independent Advisor
2 answers
My New Outlook in my work office account is missing the poll icon under the insert tab.
I need to provide a poll to a large number of people. I wrote an email and searched for the poll icon under insert. There is a scheduling poll but not a general poll. Please assist. Thank you,
Outlook | Windows | New Outlook for Windows | For business
Outlook | Windows | New Outlook for Windows | For business
Using New Outlook on Windows for professional communication and productivity
12,520 questions
asked
2026-10-15T16:24:11.1266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 41%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGF%3C/text%3E%3C/svg%3E)
Gina Floresotoole
0
Reputation points
commented
2026-10-16T19:09:04.77+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 34%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERN%3C/text%3E%3C/svg%3E)
Ryan-N
16,420
Reputation points Microsoft External Staff
Moderator
3 answers
Pinned chats missing in Copilot
I have had this issue a few times lately. All my pinned chats on Copilot have gone missing. I have tried to log out and log in but the issue persists. Need to know if there's a way to retrieve and avoid this issue.
Microsoft Copilot | Other
2,293 questions
asked
2026-10-15T01:16:53.8333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(41.6, 10%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESN%3C/text%3E%3C/svg%3E)
Shubham Narula
0
Reputation points
answered
2026-10-16T19:09:02.9+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(118.4, 45%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED%3C/text%3E%3C/svg%3E)
Dee
0
Reputation points
2 answers
Unable to access Microsoft Business account
I have a Microsoft Teams Essential subscription with one license, I purchased it in Nov 2023, I have only used the service one time. I just received the email the subscription will renew, however, I want to cancel the subscription as I do not use it. …
Microsoft Teams | Microsoft Teams for business | Sign up and Sign in | Other
Microsoft Teams | Microsoft Teams for business | Sign up and Sign in | Other
Additional sign-in or account-related issues within Microsoft Teams for business
393 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 80%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
0 answers
Purchased Office 365 for mac and can't save files
I am in Canada and purchased Office 365 for Mac yesterday and installed it. I still can't save in Excel, it is asking me to activate. What am I doing wrong?
Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
2,870 questions
asked
2026-10-16T17:17:42.8233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 82%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETP%3C/text%3E%3C/svg%3E)
Theresa Pederson
0
Reputation points
commented
2026-10-16T19:06:40.38+00:00
EmilyS726
273.6K
Reputation points
Independent Advisor