19,575 questions with Microsoft 365 and Office | Subscription, account, billing | For business | Other tags

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Não consigo acessar a minha conta

Boa noite, espero que estejam bem. Sigo sem conseguir acessar a minha conta no endereço de e-mail <Nota do moderador: As informações de identificação pessoal foram removidas>@alanvictorestudante.onmicrosoft.com Ocorre que ao tentar acessar, é…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-13T23:02:24.1966667+00:00
Alan Victor dos Santos 20 Reputation points
edited the question 2026-10-13T23:26:59.1266667+00:00
Austin-H 8,470 Reputation points Microsoft External Staff Moderator
0 answers

Cancel Visio Plan 2 business subscription

I am receiving renewal notices and being billed for the "Visio Plan 2" subscription. I cannot determine which administrator account owns the tenant. The subscription does not appear under my personal Microsoft account. Please help me locate the…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-13T23:19:05.5833333+00:00
Tom Donnelly 0 Reputation points
commented 2026-10-13T23:23:11.18+00:00
Austin-H 8,470 Reputation points Microsoft External Staff Moderator
2 answers

Sole Global Admin locked out by MFA – need Data Protection team for admin MFA reset

I’m the only Global Administrator for my Microsoft 365 tenant. Sign-in fails with error 500121. Authenticator approval requests never reach my phone, and Authenticator is the only MFA method registered. There is no other admin account. Phone support only…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-13T22:14:33.4566667+00:00
Brian Greig 0 Reputation points
answered 2026-10-13T22:25:52.8533333+00:00
Jay1 Tran 1,720 Reputation points Independent Advisor
1 answer

Administrator Access

Good afternoon, I have an Office Business Subscription. I am the only user on the subscription and did all the set up and installation. I have had this subscription since 2020. How is it that I am not listed as the full administrator of the account? How…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-12T17:05:31.1533333+00:00
Kathy Sheffield 0 Reputation points
commented 2026-10-13T20:38:01.2033333+00:00
Kai-L 20,030 Reputation points Microsoft External Staff Moderator
1 answer

Fixing an authenticator loop and other login issues.

I am at my wits' end. I am trying to log into my onmicrosoft.com account, but every time I do, it asks for an Authenticator token that I never set up, nor can I receive. When I got to the Admin Center to try and submit a support request, it requires…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-13T19:13:54.49+00:00
Steven Schneider 0 Reputation points
edited an answer 2026-10-13T19:39:31.9733333+00:00
Emily T 820 Reputation points Microsoft External Staff Moderator
2 answers

Setting up business account

I recently subscribed to @onmicrosoft.com account and paid the subscription. Unfortunately the lady who assisted me on phone did not send links and guide on how to set up this account and start using it for business emails. Please assist. PM

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-13T19:20:04.4166667+00:00
Prayers Murungu 0 Reputation points
edited an answer 2026-10-13T19:35:20.7533333+00:00
Lin v 1,550 Reputation points Independent Advisor
2 answers

Can I merge my accounts?

I would like to merge my [Moderator note: Personally Identifiable Information removed]@trihealth.com to my [Moderator note: Personally Identifiable Information removed]@gmail.com. Please let me know via [Moderator note: Personally Identifiable…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-13T18:15:09.7633333+00:00
Mayborg, Larry 0 Reputation points
edited the question 2026-10-13T18:49:24.5633333+00:00
Jack-Bu 6,955 Reputation points Microsoft External Staff Moderator
1 answer

URGENT: Sole Global Admin Locked Out - MFA Authenticator Loop - Need Data Protection Team

=== SITUATION === I'm the sole Global Administrator of a Microsoft 365 business tenant and completely locked out. === PROBLEM === - Clicked phishing link, account flagged for suspicious activity - Microsoft disabled admin dashboard (October 2026) -…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-13T17:01:41.0133333+00:00
Ellen Debackere 0 Reputation points
edited an answer 2026-10-13T17:34:51.6333333+00:00
Emily T 820 Reputation points Microsoft External Staff Moderator
1 answer

Where to find W-9 for Microsoft 365 it isn't in the Admin portal?

We need this for out accounting and auditing purposes.

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-13T17:06:26.7833333+00:00
Victoria Pacheco 0 Reputation points
answered 2026-10-13T17:30:05.18+00:00
Kai-L 20,030 Reputation points Microsoft External Staff Moderator
1 answer

Sole Global Administrator locked out. Microsoft Authenticator is the only registered MFA method

I’m the only Global Administrator on our Microsoft 365 / Entra ID tenant and I can no longer complete MFA, so I’m locked out of both the Azure portal and the Entra admin centre. The situation: Microsoft Authenticator is the only authentication method…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-13T13:49:43.4866667+00:00
dom 0 Reputation points
commented 2026-10-13T16:10:57.4766667+00:00
dom 0 Reputation points
1 answer

M365 Global Administrator Lockout

Hello Microsoft Community, I am seeking urgent assistance and guidance regarding a critical Microsoft 365 tenant lockout that has been ongoing for several days without a resolution or proper communication from the support team. Our organization manages…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-13T13:17:22.1666667+00:00
Minesh Patel 0 Reputation points
edited a comment 2026-10-13T15:20:01.61+00:00
Daniel-Vo 6,880 Reputation points Microsoft External Staff Moderator
1 answer

URGENT- Microsoft 365 Global Admin Recovery - Unable to access support portal

Dear Microsoft 365 Support Team, I am contacting you from my personal Gmail account because I am currently unable to access the Microsoft 365 Admin Center or submit a support request through our company’s Microsoft 365 account. Domain:…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-13T14:51:37.2666667+00:00
Nesrein Nayel 0 Reputation points
answered 2026-10-13T15:14:36.1633333+00:00
Kristen Tran 2,285 Reputation points Independent Advisor
1 answer

Unable to access sole administrator account — MFA recovery required

Hello Microsoft Support, My phone was stolen, and I lost access to Microsoft Authenticator. I can no longer sign in to my administrator account because it requires verification through the app. Affected account: [Moderator note: Personally Identifiable…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-13T14:55:49.07+00:00
Saad Sharif 0 Reputation points
edited the question 2026-10-13T15:04:13.5166667+00:00
Daniel-Vo 6,880 Reputation points Microsoft External Staff Moderator
1 answer

No work email to register for Power Automate

Hi, I'm currently unemployed and would like to self learn the Power Automate to increase my employability. I have explored the Microsoft Learn self pace learning material however I could not register for the account to enable me start exploring/using…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-12T12:12:13.5133333+00:00
ST Yap 0 Reputation points
commented 2026-10-13T14:25:49.9+00:00
Demi Nguyen 2,505 Reputation points Independent Advisor
3 answers

Useless authenticator code system

I have been signed out out of the Authenticator app so how am I supposed to authenticate if I can log into the Authenticator app with my login when it’s asking me for a code? Such a silly system.

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-13T06:03:32.85+00:00
Maria TPH 0 Reputation points
edited an answer 2026-10-13T14:01:28.31+00:00
Nam-D 4,250 Reputation points Microsoft External Staff Moderator
1 answer

Sole Global Administrator Locked Out – Lost Authenticator, No Alternative MFA – Tenant Recovery Required

I am the sole Global Administrator of our Microsoft 365 / Microsoft Entra ID tenant and have lost access to my account due to MFA. My previous phone, which had Microsoft Authenticator installed, is broken and no longer accessible. There are no usable…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-13T12:49:31.7133333+00:00
Marc Szymendera | Meridian Health 0 Reputation points
edited the question 2026-10-13T13:36:04.8+00:00
Daniel-Vo 6,880 Reputation points Microsoft External Staff Moderator
1 answer

Único Administrador Global bloqueado por MFA. El código de Microsoft Authenticator es rechazado como incorrecto. Error TenantAccessBlockedException. No tengo acceso al tenant para abrir una incidencia.

La contraseña funciona correctamente y puedo restablecerla, pero no puedo completar la autenticación multifactor porque Microsoft Authenticator rechaza el código indicando que es incorrecto. No existen otros Administradores Globales que puedan…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-13T12:02:33.92+00:00
ELECIMEX 0 Reputation points
edited the question 2026-10-13T13:29:16.6433333+00:00
Daniel-Vo 6,880 Reputation points Microsoft External Staff Moderator
1 answer

I’m trying to verify my identity using my phone number but I get error 399287

My organization created a new account for me, I used same phone number as my personal account to verify this new account. However, I get this error 399287. From help it’s flagging my number as bad repetition but I didn’t do anything harmful using my…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-12T09:25:28.6633333+00:00
Samir Hendawy 0 Reputation points
commented 2026-10-13T13:23:34.7066667+00:00
Heimerdinger 1,125 Reputation points Independent Advisor
2 answers

Sole Global Administrator locked out — MFA SMS blocked (Error 399287)

I am the sole Global Administrator of the Microsoft 365 tenant cspsychologist.onmicrosoft.com. I know my password, but I have lost access to Microsoft Authenticator. SMS verification fails immediately with error code 399287. There are no other Global…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-13T11:12:57.5133333+00:00
George 0 Reputation points
commented 2026-10-13T12:58:22.0433333+00:00
Hin Vo 1,535 Reputation points Independent Advisor
1 answer

My calls to Microsoft Support are dropped (disconnected)

I am administrator of a Small Business Microsoft 365 account. I am locked out of my account as I am not receiving verification codes to my phone. I have been trying for three days to contact Microsoft support but my calls are always dropped at various…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-13T09:18:45.8666667+00:00
Florendia 0 Reputation points
edited an answer 2026-10-13T12:16:40.01+00:00
Daniel-Vo 6,880 Reputation points Microsoft External Staff Moderator