My New Outlook in my work office account is missing the poll icon under the insert tab.

For New Outlook, the general Poll feature should be available from a new email message under Message or Insert > Polls.

If only Scheduling Poll appears and the general Polls command is missing, check these supported requirements first:

1. Account type Creating a Poll in Outlook is available only with a work or school account. It is not supported with Outlook.com personal accounts or third-party accounts.
2. Admin setting The Microsoft 365 admin must enable Send a link to the form and collect responses under External sharing in the Microsoft 365 admin center for Microsoft Forms.
3. Use the direct Forms workaround If the Poll command still does not appear, create the poll directly in Microsoft Forms:
   • Go to https://forms.office.com/
   • Sign in with the work account
   • Select New Form
   • Add the question and answer choices
   • Select Collect Responses
   • Copy the link into the email, or use the invitation option
4. If the issue is Outlook-specific There was a known issue where adding a Poll from Outlook failed because of authentication handling, and Microsoft marked it fixed on August 1, 2023. If the Outlook command is still unavailable or not working, using Forms directly is the supported alternate method.

Also note that Scheduling Poll is a different feature used for choosing meeting times. It is not the same as the general email poll feature.

References:

• # Create a poll in Outlook for Windows | Microsoft Support
• Unable to add a Poll to emails in Outlook Desktop | Microsoft Support
• # Access Scheduling Poll | Microsoft Support