Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
26,461 questions
2 answers
Updating credit card details
I wish to update my credit card details in order to renew my subscription to Microsoft 365, but am having issues with the new card details being accepted. Could this be because I am currently in a different country? Moderator moved from Microsoft 365…
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked
2026-10-16T09:48:58.16+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 9%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESP%3C/text%3E%3C/svg%3E)
Simon Peile
0
Reputation points
answered
2026-10-16T14:35:13.34+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
Vikki-T
12,080
Reputation points Microsoft External Staff
Moderator
2 answers
unable to add an existing email as an outlook.com alias
I created an outlook.com email address several months ago. When I changed computers there was no outlook on it so I purchased and downloaded the office suite. Now it won't let me use that email address and when I try to add it as an alias it says that…
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
11,228 questions
asked
2026-10-16T09:45:37.6533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 37%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMJ%3C/text%3E%3C/svg%3E)
Minneana James
0
Reputation points
answered
2026-10-16T12:23:49.31+00:00
EmilyS726
273.6K
Reputation points
Independent Advisor
2 answers
Excel error
Hello - I have received an Excel error message and selected "repair now". Nothing happened. Any advice for me?
Microsoft 365 and Office | Excel | For home | Windows
Microsoft 365 and Office | Excel | For home | Windows
A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data.
58,018 questions
asked
2026-10-16T09:45:12.2166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 91%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
Allison Smith
0
Reputation points
answered
2026-10-16T10:19:11.4133333+00:00
DaveM121
939.5K
Reputation points
Independent Advisor
0 answers
Unable to Run a Mail Rule (manually) in New Outlook desktop...?
Can anyone explain why I cannot Run this Mail Rule manually in New Outlook desktop ('Run rule now' is greyed out (unavailable))? I have been in Contact with Support because the Automatic Filtering in New Outlook prevents most of my Rules running…
Outlook | Windows | New Outlook for Windows | For home
Outlook | Windows | New Outlook for Windows | For home
Using New Outlook on Windows for personal email, calendar, and contact management
12,176 questions
asked
2026-10-16T09:43:35.39+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 6%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED1%3C/text%3E%3C/svg%3E)
DJBlake-1561
50
Reputation points
asked
2026-10-16T09:43:35.39+00:00
DJBlake-1561
50
Reputation points
2 answers
Unable to access Microsoft Credentials Support — AB-100 prerequisite clarification
Subject: Unable to access Microsoft Credentials Support — AB-100 prerequisite clarification Hello Microsoft team, I hold the Microsoft Certified: Azure AI Engineer Associate (AI-102) certification, which remains active until January 5, 2027. I understand…
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
58,371 questions
asked
2026-10-16T09:38:18.7766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 10%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENM%3C/text%3E%3C/svg%3E)
Navneet Mundra (navmundr)
0
Reputation points
answered
2026-10-16T09:53:38.96+00:00
Julian Sharp
45,856
Reputation points
2 answers
Laptop can not pick up microsoft mouse
Laptop does not pick up Microsoft mouse and Blue tooth is on
Windows for home | Other | Search, touch, and mouse
211 questions
asked
2026-10-16T09:34:51.5966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 30%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECD%3C/text%3E%3C/svg%3E)
Con de Bruin
0
Reputation points
answered
2026-10-16T10:33:05.9+00:00
GsN5034 - IA
78,870
Reputation points
Independent Advisor
0 answers
Azure Bastion Developer SKU: Unable to connect to any VM due to "Internal server error while requesting session"
Service: Azure Bastion (Developer SKU), Windows VMs, UK South Scenario: Connect to Windows VMs over RDP via Azure Portal → Connect → Bastion (VM password auth). This worked until 14 Oct 2026. Result: A few seconds after clicking Connect: "There was…
Azure Bastion
Azure Bastion
An Azure service that provides private and fully managed Remote Desktop Protocol (RDP) and Secure Shell (SSH) access to virtual machines.
349 questions
asked
2026-10-16T09:26:27.06+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 41%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EE%3C/text%3E%3C/svg%3E)
edi_smooth
0
Reputation points
asked
2026-10-16T09:26:27.06+00:00
edi_smooth
0
Reputation points
0 answers
Have we been groomed by Microsoft, in respect of Copilot?
I am furious about Microsoft suddenly closing the door on unlimited chat with Copilot, with no warning whatsoever. I had been working on something with Copilot to switch my online shop to another platform. It was very difficult and stressful to set up. I…
Microsoft Copilot | Microsoft 365 Copilot | Development
Microsoft Copilot | Microsoft 365 Copilot | Development
Building and customizing solutions using Microsoft 365 Copilot APIs and tools
1,797 questions
asked
2026-10-16T09:23:59.8233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 1%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELC%3C/text%3E%3C/svg%3E)
Louise Comb
0
Reputation points
asked
2026-10-16T09:23:59.8233333+00:00
Louise Comb
0
Reputation points
2 answers
Why am i being charged twice on my monthly subscription
Why am i being charged twice on my monthly subscription, a payment was taken on 2nd of October 2026 and a message is popping up asking me to update and make a payment, why?
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
5,398 questions
asked
2026-10-16T09:23:25.2533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 98%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPD%3C/text%3E%3C/svg%3E)
patience domingos
0
Reputation points
answered
2026-10-16T09:56:34.1466667+00:00
DaveM121
939.5K
Reputation points
Independent Advisor
2 answers
Old emails have suddenly appeared
My email suddenly switched to old emails from 2021. How do I switch back?
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
11,228 questions
asked
2026-10-16T09:05:41.7233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 3%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDJ%3C/text%3E%3C/svg%3E)
DONALD JOST
0
Reputation points
answered
2026-10-16T12:37:51.2266667+00:00
TaoLi
116.5K
Reputation points
Independent Advisor
2 answers
One of the answers was accepted by the question author.
Cannot access my account due to change in phones
Good afternoon, I have recently changed my cellphone and cannot get into any of my accounts, I am the only admin on the account and I don't have my old phone anymore, I need URGENT help accessing authenticator or getting it to work on my new cellphone…
Microsoft 365 and Office | Install, redeem, activate | For business | Other
Microsoft 365 and Office | Install, redeem, activate | For business | Other
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
10,261 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(83.2, 91%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB%3C/text%3E%3C/svg%3E)
1 answer
No Cards for Redemption
the India store is out of stock. Even the Overwatch gift card, which was the only option left, is now out of stock too. As a result, we have no way to redeem the points we have earned. Many of us have collected a large number of points through consistent…
Bing | Microsoft Rewards
Bing | Microsoft Rewards
A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.
8,550 questions
asked
2026-10-16T09:05:17.12+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 65%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EYR%3C/text%3E%3C/svg%3E)
yuvraj Rajput
0
Reputation points
answered
2026-10-16T09:56:27.2766667+00:00
Van S
24,565
Reputation points
Independent Advisor
2 answers
Unable to renew expired subscription as won't let me change country in payment method following move
I moved from UK to France 9 months ago. My 365 subscription has just expired. I have tried to renew, but the payment method does not allow me to change the country from UK to France. I've changed all the country details on the account. Any…
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
26,461 questions
asked
2026-10-16T09:00:15.79+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 93%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETT%3C/text%3E%3C/svg%3E)
Teena Twelves
0
Reputation points
edited an answer
2026-10-16T09:56:21.6833333+00:00
GsN5034 - IA
78,870
Reputation points
Independent Advisor
0 answers
Microsoft 365 Admin Center Displays a Deployment Error for Free Marketplace Apps
Issue Users attempting to deploy our app through Microsoft 365 Admin Center > Integrated apps receive the following message: Deployment error: We are unable to initiate the deployment. To deploy the app, go to the website where it is hosted. The app…
Azure App Service
Azure App Service
Azure App Service is a service used to create and deploy scalable, mission-critical web apps.
10,096 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 67%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESJ%3C/text%3E%3C/svg%3E)
2 answers
would u like us to repair now? It never repairs
when ever I try to open word file it shows "we are sorry but word has run into an error that is preventing it from working correctly word until need to be closed as a result.
Microsoft 365 and Office | Word | For home | Windows
Microsoft 365 and Office | Word | For home | Windows
A family of Microsoft word processing software products for creating web, email, and print documents.
62,913 questions
asked
2026-10-16T08:48:57.64+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 27%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERA%3C/text%3E%3C/svg%3E)
Rasha Atef
0
Reputation points
answered
2026-10-16T09:09:19.9166667+00:00
Stefan Blom
354.5K
Reputation points MVP
Volunteer Moderator
1 answer
Microsoft learning very slow during specialty examn
Hi everyone, I just had my az-120 exam, and while I had previous experience with Microsoft certification exams, I was surprised I was surprised to see how laggy the microsoft learn was, and I was wondering if it’s performance during an exam is limited,…
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
58,371 questions
asked
2026-10-16T08:48:27.1466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 76%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
SILVIU
0
Reputation points
answered
2026-10-16T09:55:09.96+00:00
Julian Sharp
45,856
Reputation points
2 answers
Exchange Online / Intune: Automatically Distributing Central IT Emergency Contacts to iPhones
Hello everyone, I am currently working on an internal IT project and looking for a suitable technical solution to centrally manage approximately 25 IT emergency contacts and automatically distribute them to the smartphones of the relevant employees. Our…
Exchange Online
Exchange Online
A cloud-based service included in Microsoft 365, delivering scalable messaging and collaboration features with simplified management and automatic updates.
7,446 questions
asked
2026-10-16T08:44:55.5366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 83%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKJ%3C/text%3E%3C/svg%3E)
Kugler, Joshua
0
Reputation points
edited the question
2026-10-16T13:23:00.18+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 15%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDV%3C/text%3E%3C/svg%3E)
Daniel-Vo
7,050
Reputation points Microsoft External Staff
Moderator
2 answers
OpenProcessToken across accounts: is SeDebugPrivilege required with an existing process handle and token DACL access?
Please clarify the documented access requirements for OpenProcessToken, ideally with confirmation from the Windows API/documentation team. Reference:…
Windows development | Windows API - Win32
3,066 questions
asked
2026-10-16T08:44:25.6733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 13%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
JC
0
Reputation points
answered
2026-10-16T10:19:49.48+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(137.6, 91%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPN%3C/text%3E%3C/svg%3E)
Percy Nguyen (WICLOUD CORPORATION)
160
Reputation points Microsoft External Staff
Moderator
2 answers
Pool of credits
Good morning, I am trying to use my agent and this is what I get: You need credits to continue. Credits power building and running your agents and workflows. This environment is out of credits. Contact your admin to add more credits. Learn more. Error…
Microsoft Copilot | Other
2,291 questions
asked
2026-10-16T08:42:48.62+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 11%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELS%3C/text%3E%3C/svg%3E)
Lancman, Sacha
0
Reputation points
edited the question
2026-10-16T14:24:07.6666667+00:00
Vikki-T
12,080
Reputation points Microsoft External Staff
Moderator
0 answers
Multiple Office account
Office 2019 is activated but Word continues to show an additional Home and Student 2021 licence that is absent from Installed apps
Microsoft 365 and Office | Word | For home | Windows
Microsoft 365 and Office | Word | For home | Windows
A family of Microsoft word processing software products for creating web, email, and print documents.
62,913 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(179.20000000000002, 37%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFS%3C/text%3E%3C/svg%3E)