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Urgent request to recover data from a terminated Microsoft 365 Developer tenant

Hello Microsoft Support, My Microsoft 365 Developer subscription was terminated due to an alleged violation of the program terms. I can no longer sign in to the Developer Program dashboard or access my OneDrive files. The tenant contained both personal…

Microsoft 365 and Office | Development | Microsoft 365 Developer Program
asked 2026-10-11T01:14:21.61+00:00
Samuel Luiz 0 Reputation points
commented 2026-10-11T01:19:30.82+00:00
Samuel Luiz 0 Reputation points
0 answers

Copilot Keyboard characters (Erin/Kyle) cannot send messages — Send button remains disabled since Sep 24, 2026

Since around September 24, 2026, I have been unable to chat with the Copilot Keyboard desktop characters Erin and Kyle. When I click Erin, the character chat window opens normally and displays the prompt asking me to talk to Erin. I can type text into…

Microsoft Copilot | Windows Copilot | Feature
asked 2026-10-04T01:07:19.5966667+00:00
AS 20 Reputation points
edited the question 2026-10-11T01:16:05.7366667+00:00
AS 20 Reputation points
0 answers

URGENT: Unknown Gmail address added to microsoft account security verification yesteday

My microsoft account is: ******@live.com.au I found an unknown Gmail address listed as a verification method for recieving OTP. I did not authorise this address. I am concerned that someone may have gained unauthorised access to my account. I have tried…

Microsoft Security | Microsoft Authenticator
asked 2026-10-11T00:59:26.97+00:00
Palmu Sherpa 0 Reputation points
0 answers

Teams Phone Extensibility (TPE) - Clarification on Resource Account, ACS Association, and Consent Flow

Hi there, We're implementing a customer-developed TPE application using Azure Communication Services and Call Automation SDK, rather than deploying a third-party CCaaS solution. We are referring to the latest Microsoft documentation, including the…

Azure Communication Services
Azure Communication Services

An Azure communication platform for deploying applications across devices and platforms.

1,822 questions
asked 2026-10-10T18:16:28.47+00:00
Arup Kar 20 Reputation points
edited a comment 2026-10-11T00:54:01.81+00:00
Golla Venkata Pavani 7,615 Reputation points Microsoft External Staff Moderator
0 answers

Why does Anthropic Claude cost reporting in Azure Cost Management not provide the same resource-level visibility as Azure OpenAI?

We are using Anthropic Claude models in Azure AI Foundry and analyzing usage and cost through the Azure Cost Management API and Cost Details API. For Azure OpenAI resources, billing data provides resource and meter information that can be used to…

Cost Management
Cost Management

A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.

5,050 questions
asked 2026-10-08T19:22:32.3433333+00:00
Jaganathan L 10 Reputation points
commented 2026-10-11T00:39:49.04+00:00
Bharath Y P 10,610 Reputation points Microsoft External Staff Moderator
0 answers

Azure Migrate: Guidance Needed for Migrating Proxmox VMs to Azure — Migration Process and Troubleshooting

Problem description I am seeking guidance on migrating on-premises virtual machines hosted on Proxmox to Azure. The available documentation seems to stop after setting up the Azure Migrate appliance, without providing clear next steps tailored for…

Azure Migrate
Azure Migrate

A central hub of Azure cloud migration services and tools to discover, assess, and migrate workloads to the cloud.

1,135 questions
asked 2026-10-08T22:20:00.0866667+00:00
JonathanPortnoy-7263 0 Reputation points
commented 2026-10-11T00:39:27.27+00:00
Bharath Y P 10,610 Reputation points Microsoft External Staff Moderator
0 answers

Combine two email accounts to download into only one

I was able in the past to combine my two email accounts to download into only one of the two email inboxes. I seem to be unable to do so now. Can someone instruct me on how to do so? I find it a pain to have to check both email address inboxes. I was…

Outlook | Windows | New Outlook for Windows | For home
asked 2026-10-11T00:27:09.4733333+00:00
Barbara Maitland 0 Reputation points
0 answers

Minecraft Bedrock — Tela branca após logo da Mojang no Windows 11

"Quando abro o Minecraft Bedrock no Windows 11, aparece o logo da Mojang e depois fica em uma tela branca e fecha sozinha. Já tentei reinstalar os Serviços de Jogos, reparar e redefinir o aplicativo, mas o problema continua. Uso o Windows 11 Pro…

Windows for home | Windows 11 | Gaming
asked 2026-10-10T23:09:40.8666667+00:00
Joao Marco leão 0 Reputation points
0 answers

Account has been hacked and cant recover.

Ok this may get long, first I am using my moms account right now because I cannot access my account at the moment as it was hacked earlier today. I tried calling the phone support but the ai was not helpful and told me that because of the issue, I have…

Windows for home | Other | Recovery and backup
asked 2026-10-10T22:40:36.5766667+00:00
Lisa Gordon 0 Reputation points
edited the question 2026-10-10T22:58:11.83+00:00
Lisa Gordon 0 Reputation points
0 answers

Hotmail account blocked from sending (550 5.7.520 AS(4810)) and support replies bounce

My Hotmail account, ******@hotmail.ca, is blocked from sending email. Every message I send, to every recipient I've tried, bounces with: 550 5.7.520 Message blocked because it contains content identified as spam. AS(4810) It started on October 10, 2026.…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-10-10T21:59:55.9333333+00:00
Jeremy Willuhn 0 Reputation points
0 answers

Unable to change my account phone number

I need my device Recovery Key, which can only be found in my Microsoft Account Information, and it requires a Verification Code for the Recovery Key. My account information lists my phone number as "none" (??). Microsoft will not send a…

Microsoft Security | Microsoft Authenticator
asked 2026-10-10T21:30:43.51+00:00
Todd Compton 25 Reputation points
0 answers

Microsoft account stuck on legacy Yahoo primary alias; "Make primary" fails on all aliases; can't set up new Windows PC with online account

My Microsoft account has what looks like a backend inconsistency, and it's blocking me from signing in on a new Windows PC with my online account. I've spent hours on this, including a support chat that didn't escalate. THE SYMPTOMS …

Windows for home | Windows 11 | Accounts, profiles, and login
asked 2026-10-10T21:11:58.4+00:00
Hernan 0 Reputation points
edited the question 2026-10-10T21:25:35.3433333+00:00
Hernan 0 Reputation points
0 answers

Como volver a tener los códigos de autenticador de Instagram

Cambie de celular porque que mi anterior dispositivo murio, ahora intente volver iniciar sesión en Instagram pero me pide codigo 6 dígitos y no tengo como volver a vincular con Instagram

Microsoft Security | Microsoft Identity Manager
asked 2026-10-10T21:23:31.7066667+00:00
marcelo rodrigez 0 Reputation points
0 answers

Windows 11 Fingerprint Reader intermittent disconnects.

Was asked to submit this as a new solution and not a comment to another user. Symptom: The fingerprint reader intermittently disappears (becomes unavailable) on the Windows login/lock screen. Temporary Workaround: Physically unplug and reconnect the…

Windows for home | Windows 11 | Security and privacy
asked 2026-10-10T21:07:22.3233333+00:00
Ryan Marshall 0 Reputation points
0 answers

I have a big problem....

Hello, I purchased Minecraft Java & Bedrock Edition, but the Multiplayer button in Java Edition is greyed out and says: “Multiplayer is disabled. Please check your Microsoft account settings.” I have already enabled the Xbox privacy settings, signed…

Windows for home | Windows 11 | Family and online safety
asked 2026-10-10T20:47:58.8033333+00:00
Balázs Rotár 0 Reputation points
0 answers

Hacker purged inbox & deleted items – Need backend restoration of deleted emails

Hello Microsoft Community and Support Specialists, Earlier today, my account (******@outlook.com) was compromised by an unauthorized intruder who deliberately wiped my emails to cover their tracks. What happened: The hacker emptied my Inbox and purged…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-10-10T20:35:16.5033333+00:00
Bora Yıldırım 0 Reputation points
edited the question 2026-10-10T20:37:40.4+00:00
Bora Yıldırım 0 Reputation points
0 answers

I was guaranteed 5 years at $69.99 for Microsoft 365. Now I'm being charged $99.99

After an hour trying to contact Microsoft, all I learned is that my subscription is being upgraded with the addition of CoPilot. I don't want CoPilot. One article said I could change my subscription back to "Family Classic", so I went to my…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-10T17:16:13.7366667+00:00
Pat Rapp 0 Reputation points
edited the question 2026-10-10T20:13:12.69+00:00
Stefan Blom 354K Reputation points MVP Volunteer Moderator
0 answers

error messages storage full

error messages storage full blocking incoming and outgoing emails after clearing a week ago. One drive is empty and no trash to restore. Email is very small and no trash to restore

Outlook | Web | Outlook.com | Email
asked 2026-10-10T20:08:17.7533333+00:00
Andrew Altholz 0 Reputation points
0 answers

A user needs help

Dear microsoft account team hi i need help with something I've been using the Microsoft copilot for almost 2 years now and I greatly enjoy it however recently its come to my attention you guys have made it so the google browser imidiatly redirects you to…

Microsoft Copilot | Other
asked 2026-10-10T19:45:26.96+00:00
Luffy eli Hammond 0 Reputation points
0 answers

Need urgent help with two step verification keeps failing. I am unable to access my hotmail account due to that issue

I urgently need assistance recovering access to my personal Hotmail account. I know my original password, but I am unable to sign in because of an issue with Microsoft's two-step verification process. Here is the exact problem: My account has two-step…

Outlook | Web | Outlook.com | Email
asked 2026-10-10T19:28:07.27+00:00
Jatan Upadhyay 0 Reputation points