894 questions
894 questions with Windows for home | Windows 11 | Family and online safety tags
1 answer
One of the answers was accepted by the question author.
Stuck in family group without a parent
In my family group it says i am the only member, but it doesnt allow me to leave. (censored all personal info)
Windows for home | Windows 11 | Family and online safety
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 71%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3E9%3C/text%3E%3C/svg%3E)
1 answer
child locked account that has an age set to over 18 and no parental account
my account is child locked on certain games and will not let me play online multiplayer and there is no parental account to give consent or promote to an adult account. My age is set to over 18 and ive tried for multiple days to fix it and im completely…
Windows for home | Windows 11 | Family and online safety
894 questions
asked
2026-10-09T00:44:02.5133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(83.2, 59%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELL%3C/text%3E%3C/svg%3E)
Lukas Lykins
0
Reputation points
answered
2026-10-09T03:22:38.75+00:00
Francisco Montilla
31,080
Reputation points
Independent Advisor
2 answers
How do I turn off Microsoft family features? I've tried everything.
I've recently turned 18 and my parents gave me a Microsoft Surface Pro 9 as a hand me down gift that my father used to use for work. I factory reset the computer and proceeded to download Google Chrome when I first got the annoying family features pop…
Windows for home | Windows 11 | Family and online safety
894 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 65%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 72%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHV%3C/text%3E%3C/svg%3E)
2 answers
Roblox randomly being blocked
For some reason when I try to open roblox player it says it has been blocked by my parents even though it has not been.
Windows for home | Windows 11 | Family and online safety
894 questions
asked
2026-10-07T19:52:27.21+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(156.8, 40%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJO%3C/text%3E%3C/svg%3E)
Jola Oluponmile
0
Reputation points
answered
2026-10-07T21:20:08.9066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 32%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB%3C/text%3E%3C/svg%3E)
Ben4724
4,645
Reputation points
Independent Advisor
1 answer
How do I get removed from a Family Safety group when the organizer passed away
I need to disband a family safety group because the organizer has passed away. I have log on credentials for his account but cannot log on because all of the 2 factor options (phone and email) have been disconnected.
Windows for home | Windows 11 | Family and online safety
894 questions
asked
2026-10-06T23:01:39.0166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 64%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETB%3C/text%3E%3C/svg%3E)
Thomas Brauchla
0
Reputation points
answered
2026-10-06T23:51:08.31+00:00
Jeronimo Fuerte
46,745
Reputation points
Independent Advisor
0 answers
how do I get rid of the Microsoft family safety on windows 11
how do I get rid of this Screenshot 2026-10-07 013816.png
Windows for home | Windows 11 | Family and online safety
894 questions
asked
2026-10-06T17:41:23.3166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 51%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETK%3C/text%3E%3C/svg%3E)
Tanee Kendrick
0
Reputation points
commented
2026-10-06T19:34:40.1466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 86%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJJ%3C/text%3E%3C/svg%3E)
John Jefferson Doyon
89,540
Reputation points
Independent Advisor
1 answer
i stuck in family
Hi Microsoft Support team, my account [Removed PII]@outlook.com) is currently stuck in an old Family Safety group as a child. The adult organizer account is completely inaccessible and lost. Because of this, my Minecraft Multiplayer is disabled and I…
Windows for home | Windows 11 | Family and online safety
894 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 54%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHP%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 49%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIT%3C/text%3E%3C/svg%3E)
1 answer
How do I delete family members if I don't have access to the organizer account?
My microsoft account is listed as a family member with only administrator access and it's not allowing me to change safety settings on my computer and restricting content. The organizer account is an old email that I no longer have access to, so I have…
Windows for home | Windows 11 | Family and online safety
894 questions
asked
2026-01-03T16:51:40.94+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 12%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKB%3C/text%3E%3C/svg%3E)
Katelynn Bowman
0
Reputation points
commented
2026-10-05T17:19:47.4666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 28.999999999999996%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERT%3C/text%3E%3C/svg%3E)
Robert Telling
0
Reputation points
2 answers
I can't leave the family group
i dont know how i joined this family group and i cant leave it
Windows for home | Windows 11 | Family and online safety
894 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 75%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELB%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 21%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETN%3C/text%3E%3C/svg%3E)
2 answers
Family Safety Data Sync Issue
My Windows Laptop named "DESKTOP-1" was formatted last week. I freshly installed Windows 11 and PC got a new name "DESKTOP-2" My Child Logged was Admin on DESKTOP-1, so i formatted it. on DESKTOP-2 , he logged-in as a standard…
Windows for home | Windows 11 | Family and online safety
894 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(224.00000000000003, 82%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EP%3C/text%3E%3C/svg%3E)
5 answers
Ghost child loop issue
Accidentally change the DOB of the account to child account: After that change: You could not edit the profile DOB anymore. You could not see the account inside the Microsoft Family group. The account no longer appeared under “My Family,” even though…
Windows for home | Windows 11 | Family and online safety
894 questions
asked
2026-09-25T14:15:00.61+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 13%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHD%3C/text%3E%3C/svg%3E)
Hung Diep RT
0
Reputation points
edited an answer
2026-09-29T15:45:46.5966667+00:00
Sumit
44,616
Reputation points
Volunteer Moderator
2 answers
I have bought a new windows 11 laptop for my son and i need to know how to fix a sign in loop caused by family safety
Unable to login as it says time for a break Device is locked because of your family settings in screen time
Windows for home | Windows 11 | Family and online safety
894 questions
asked
2026-09-28T11:22:01.5+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 92%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERM%3C/text%3E%3C/svg%3E)
Robby Mehan
0
Reputation points
answered
2026-09-28T12:12:40.51+00:00
GsN5034 - IA
78,515
Reputation points
Independent Advisor
2 answers
Unable to purchase add-on with wallet funds
Hello, I've got my child set up in Microsoft Family Safety. They want a Minecraft add-on that is $9. I put $10 in their wallet. When I approve the requested purchase in Family Safety, it says I need to add more funds. I have a screenshot of it showing…
Windows for home | Windows 11 | Family and online safety
894 questions
asked
2026-05-15T21:51:19.23+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 87%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EN%3C/text%3E%3C/svg%3E)
Niilo
5
Reputation points
edited an answer
2026-09-27T18:33:47.6166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(83.2, 17%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDD%3C/text%3E%3C/svg%3E)
Docta Dave
0
Reputation points
1 answer
Can't use my laptop normally because of age limited.
I'm having an issue with using my laptop because of the new update: age limited. I'm 19 now and a design student in university and lately my laptop frequently asks for more time screen to continue to use my laptop. And that I can't do my assignments and…
Windows for home | Windows 11 | Family and online safety
894 questions
asked
2026-09-27T12:53:37.21+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(176, 94%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EYY%3C/text%3E%3C/svg%3E)
yen yen
0
Reputation points
answered
2026-09-27T15:22:23.78+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 18%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVM%3C/text%3E%3C/svg%3E)
Virginia M
42,340
Reputation points
Independent Advisor
1 answer
My sons microsoft account is hacked
His account is used for playing Xbox-games on his laptop acquired via for example Steam. We have proof that he bought the games. If we want to connect his previous password is disabled and he needs to connect to an unknown sketchy emailadress to get a…
Windows for home | Windows 11 | Family and online safety
894 questions
asked
2026-09-27T13:53:59.58+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(272, 91%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAV%3C/text%3E%3C/svg%3E)
Arie van den Berg
0
Reputation points
answered
2026-09-27T14:17:52.3733333+00:00
Nathan Roberts (SN)
13,711
Reputation points Student Ambassador
Volunteer Moderator
1 answer
can't play minecraft with daughter
Why is this so incredibly complicated? My daughter wants to play java minecraft with me. Apparently I need to make her an account and purchase minecraft for her separately, which is fine. I tried to make her a minecraft account, but apparently that…
Windows for home | Windows 11 | Family and online safety
894 questions
asked
2026-08-15T21:59:13.6933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(83.2, 65%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAP%3C/text%3E%3C/svg%3E)
adam peitz
0
Reputation points
commented
2026-09-26T19:06:26.8+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(99.2, 80%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECV%3C/text%3E%3C/svg%3E)
Craig V
0
Reputation points
1 answer
issue with my personal Microsoft account
Hi Microsoft team I have a personal microsoft account with login id **PII ****@gmail.com. This account is stuck in parental control since way too long time , I tried all possible stuff mention in solution blogs but this doesnt work and stuck in loop…
Windows for home | Windows 11 | Family and online safety
894 questions
asked
2026-09-25T17:30:34.9966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 82%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
Saxena, Satish Kumar
0
Reputation points
edited a comment
2026-09-26T01:54:49.6+00:00
Saxena, Satish Kumar
0
Reputation points
2 answers
How do I stop the Permission Popup for Microsoft Family Safety?
This have been a major issue I've been having for more than a year. The "Ask for Permission" popup has been restricting me from using certain apps from the microsoft store. Here's an example: I have tried multiple methods of trying to turn this…
Windows for home | Windows 11 | Family and online safety
894 questions
asked
2026-05-23T21:50:26.3666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 13%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED%3C/text%3E%3C/svg%3E)
Dibb3r
0
Reputation points
commented
2026-09-24T05:41:27.4933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 81%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETA%3C/text%3E%3C/svg%3E)
Tawheed Agha
0
Reputation points
3 answers
Unable to update setting to allow my child to play multiplayer on Xbox.
I am trying to set up multiplayer for my child’s Xbox account. I have watched many videos and read instructions on how this needs to be done but it is not working. I have changed all the settings to allow multiplayer but when the game is started the…
Windows for home | Windows 11 | Family and online safety
894 questions
asked
2025-12-28T02:37:54.1066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 93%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBG%3C/text%3E%3C/svg%3E)
Brett Griffin
5
Reputation points
commented
2026-09-23T23:50:33.8966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 28.999999999999996%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMM%3C/text%3E%3C/svg%3E)
mohammed mathar
0
Reputation points
3 answers
Disabling the family security
How can I disable the family permission option? ....
Windows for home | Windows 11 | Family and online safety
894 questions
asked
2026-06-03T13:51:28.2166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(83.2, 85%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBW%3C/text%3E%3C/svg%3E)
BRIAN WISE
5
Reputation points
commented
2026-09-22T10:38:43.94+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
Vikki-T
11,975
Reputation points Microsoft External Staff
Moderator