Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
20,707 questions
2 answers
can't install office even though I have deleted the previous version
I have run it as admin and I have deleted the previous office
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 81%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAB%3C/text%3E%3C/svg%3E)
2 answers
Urgent – Sole Global Admin MFA Lockout – Nonprofit Tenant
Hello Microsoft Q&A Moderators, I urgently need assistance with a complete Microsoft 365 Global Administrator lockout affecting our registered Dutch nonprofit organization, which operates a mosque. I am the sole Global Administrator and still know my…
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
19,683 questions
asked
2026-10-17T09:29:21.9733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 81%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EYC%3C/text%3E%3C/svg%3E)
Yassin Cherkaoui
0
Reputation points
answered
2026-10-17T10:23:26.68+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(147.20000000000002, 59%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3END%3C/text%3E%3C/svg%3E)
Nam-D
4,410
Reputation points Microsoft External Staff
Moderator
2 answers
Technical problems about OneDrive sharing folder to another person
I shared a file on onedrive to others by link and also add others Microsoft account, but the other person can't found the file on it's OneDrive account, whether it is a web version or an application. My interface shows that I have shared it to the…
Microsoft 365 and Office | OneDrive | Other | Other
Microsoft 365 and Office | OneDrive | Other | Other
A Microsoft file hosting and synchronization service.
605 questions
asked
2026-10-12T07:23:48.0433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(179.20000000000002, 83%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETL%3C/text%3E%3C/svg%3E)
Thomas Lai
0
Reputation points
answered
2026-10-17T10:17:50.75+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 21%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETN%3C/text%3E%3C/svg%3E)
Thomas4-N
22,570
Reputation points Microsoft External Staff
Moderator
1 answer
Unable to Renew Azure for Students — “You are not eligible to renew” Error
Hello Microsoft Community, I am a B.Tech student at GNI, and I previously had access to the Azure for Students offer using my college email address. My issue: College email: [******@gniindia.org] Sign-in account: My existing Outlook/Microsoft…
Azure Cloud Services
Azure Cloud Services
An Azure platform as a service offer that is used to deploy web and cloud applications.
1,027 questions
asked
2026-10-17T09:54:11.39+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 46%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVK%3C/text%3E%3C/svg%3E)
vishal kumar
0
Reputation points
edited the question
2026-10-17T10:14:43.4266667+00:00
Nam-D
4,410
Reputation points Microsoft External Staff
Moderator
0 answers
Why Signing up for M365 Trial creates another tenant than signing up for Azure Subscription?
I signed up for Azure PAYG using a Outlook account in 2020 year and it created a Tenant And then in 2026 I signed up for Microsoft M365 Trial for the sake of testing the Cloud PC and the created another tenant. Unfourtuantely My access to the M365 has…
Azure Cloud Services
Azure Cloud Services
An Azure platform as a service offer that is used to deploy web and cloud applications.
1,027 questions
asked
2026-10-17T10:01:43.19+00:00
Rajesh Swarnkar
1,261
Reputation points
edited the question
2026-10-17T10:10:42.44+00:00
Nam-D
4,410
Reputation points Microsoft External Staff
Moderator
0 answers
Sole Global Administrator locked out – MFA recovery needed
Hello, I am the sole Global Administrator of my Microsoft Entra ID / Azure tenant. After changing my iPhone, I lost access to the Microsoft Authenticator registration associated with my administrator account. I can still receive MFA notifications, but…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
31,367 questions
asked
2026-10-17T10:07:52.25+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 12%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPL%3C/text%3E%3C/svg%3E)
Pa-Luti Kiasuwa
0
Reputation points
asked
2026-10-17T10:07:52.25+00:00
Pa-Luti Kiasuwa
0
Reputation points
1 answer
One of the answers was accepted by the question author.
Provide the correct business account associated with our Volume License
Dear Sir, I am unable to access the Microsoft Volume Licensing section because my current login is being blocked with the message stating that consumer accounts without business presence are not supported. Due to this restriction, I am unable to retrieve…
Windows for business | Windows Server | Directory services | Other
asked
2026-10-15T05:33:13.1833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 40%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECT%3C/text%3E%3C/svg%3E)
Capintels Trans Solutions Pvt Ltd
20
Reputation points
accepted
2026-10-17T10:07:28.5433333+00:00
Capintels Trans Solutions Pvt Ltd
20
Reputation points
1 answer
One of the answers was accepted by the question author.
Unable to deploye Virtual Network for M365 Cloud PC in trial tenant
Hi, I am trying to create azure vnet which I will be using to create provisioning policy for Azure Network connected (ANC) for M365 cloud PC. Its a 1 month E3 free trial. But when I do its throwing policy . I checked it but there are no Azure policies on…
Windows for business | Windows 365 Enterprise
1,435 questions
asked
2026-09-20T05:13:48.2633333+00:00
Rajesh Swarnkar
1,261
Reputation points
accepted
2026-10-17T10:04:41.8066667+00:00
Rajesh Swarnkar
1,261
Reputation points
2 answers
Copilot.com subscription
I subscribed for 1 year copilot and Microsoft 360 but I noticed i cant used copilot.com especially starting voice chat, I keep getting daily limit and upgrade?
Microsoft Copilot | Other
2,297 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 77%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOI%3C/text%3E%3C/svg%3E)
2 answers
M365 Global Administrator Lockout
Hello Microsoft Community, I am seeking urgent assistance and guidance regarding a critical Microsoft 365 tenant lockout that has been ongoing for several days without a resolution or proper communication from the support team. Our organization manages…
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
19,683 questions
asked
2026-10-13T13:17:22.1666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 57.99999999999999%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMP%3C/text%3E%3C/svg%3E)
Minesh Patel
0
Reputation points
edited an answer
2026-10-17T10:00:41.2066667+00:00
Nam-D
4,410
Reputation points Microsoft External Staff
Moderator
1 answer
want to cancel Visio license on a personal plan
as above, cannot see how to cancel visio license, please advise
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
5,407 questions
asked
2026-10-15T10:59:41.7066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 46%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPS%3C/text%3E%3C/svg%3E)
Phillip Shaffer
0
Reputation points
commented
2026-10-17T10:00:19.12+00:00
Phillip Shaffer
0
Reputation points
2 answers
OneNote deleting new entries
I've had a Section for years in OneNote. I add notes the existing Section and then close OneNote. When I reopen OneNote the new entries in the Section are there but suddenly disappear. Any suggestions?
Microsoft 365 and Office | OneNote | For home | Windows
Microsoft 365 and Office | OneNote | For home | Windows
A family of Microsoft products that enable users to capture, organize, and reuse notes electronically.
9,968 questions
asked
2026-10-10T14:40:05.8466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(118.4, 19%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWE%3C/text%3E%3C/svg%3E)
Wayne Eckerle
0
Reputation points
answered
2026-10-17T09:58:55.8166667+00:00
Thomas4-N
22,570
Reputation points Microsoft External Staff
Moderator
0 answers
Azure for Students – persistent verification error after previous student subscription
Hello everyone, I am having a persistent problem renewing or reactivating my Azure for Students benefits, and I would appreciate any advice on how to resolve it. I previously had access to Azure for Students approximately one year ago using my student…
Azure Cloud Services
Azure Cloud Services
An Azure platform as a service offer that is used to deploy web and cloud applications.
1,027 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(134.4, 56.00000000000001%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EZ%3C/text%3E%3C/svg%3E)
1 answer
Unable to Book the Exam slot
Hi Team, I am trying to book the exam, but getting the below error after entering contact details once submitted seeing this issue. Can you some one help me .
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
58,390 questions
asked
2026-10-17T08:00:52.7166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 55.00000000000001%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EH0%3C/text%3E%3C/svg%3E)
HarinathReddy-0616
0
Reputation points
answered
2026-10-17T09:47:18.42+00:00
Gérard Oomens
133.4K
Reputation points
Volunteer Moderator
1 answer
Usage Limit for Copilot
I do not have a Microsoft 365 subscription. I use Copilot with my personal Microsoft account. I recently began receiving messages that I had reached my usage limit and should upgrade or wait. This had never happened before. I would like to know whether…
Microsoft Copilot | Windows Copilot | Feature
Microsoft Copilot | Windows Copilot | Feature
A specific functionality or enhancement provided by Windows Copilot
148 questions
asked
2026-10-17T04:53:06.29+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 93%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIH%3C/text%3E%3C/svg%3E)
Indy Hamilton
0
Reputation points
answered
2026-10-17T09:43:02.0833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 72%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECL%3C/text%3E%3C/svg%3E)
Carl-L
23,620
Reputation points Microsoft External Staff
Moderator
2 answers
cannot redeem my Microsoft rewards
I keep trying to redeem my rewards and it does not work. I need someone to walk me thru the process
Bing | Microsoft Rewards
Bing | Microsoft Rewards
A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.
8,556 questions
asked
2026-09-25T19:58:50.11+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(156.8, 57.00000000000001%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJW%3C/text%3E%3C/svg%3E)
Jim Williams
0
Reputation points
commented
2026-10-17T09:40:55.3566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 74%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHN%3C/text%3E%3C/svg%3E)
Hussain Nawaz Sami
0
Reputation points
1 answer
Old folders with files are now empty in One Drive when accessed through One Drive App and direct access to One Drive through Internet Explorer
On One Drive I save my files in folders with year/month/party name and then save word or pdf or pics presented for case filing in the court. earlier folders of 2015, 2016, 2017 on the PC were showing folder is empty, When the same folders were access on…
Windows for home | Other | Files, folders, and storage
1,131 questions
asked
2026-10-17T04:48:34.5066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 21%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAJ%3C/text%3E%3C/svg%3E)
ADS Jattana
0
Reputation points
answered
2026-10-17T09:37:04.1966667+00:00
Carl-L
23,620
Reputation points Microsoft External Staff
Moderator
1 answer
Authenticator not working on my new phone
Hi Team, I am the sole Global Administrator for this Microsoft 365 business tenant and I am locked out because the Authenticator doesn't work on my new phone. I need the Tenant recovery team to reset FMA for the admin account. When I try to login to my…
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
19,683 questions
asked
2026-10-11T03:21:20.5366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(108.80000000000001, 57.00000000000001%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECW%3C/text%3E%3C/svg%3E)
Christina Wang
0
Reputation points
commented
2026-10-17T09:36:30.8666667+00:00
Christina Wang
0
Reputation points
1 answer
Subject: Call of Duty Attestation Wizard – AIK Certificate Enrollment Failure on Intel PTT
Hello, I am unable to complete the Call of Duty Attestation Wizard. It reports: “New key failed to be generated. BIOS firmware update recommended.” I have already verified that Secure Boot and TPM 2.0 are enabled and working correctly. I have also…
Windows for home | Windows 11 | Devices and drivers
24,693 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 37%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EC%3C/text%3E%3C/svg%3E)
2 answers
What version on MacOS is compatible?
Is there a Defender download that is compatible with MacOS Ventura 13.7.8? When I try to install the current download, I see 2 destinations named Macintosh HD. I only have 1 physical disk. The first disk icon shows a yield sign and the message 'not…
Microsoft 365 and Office | Microsoft 365 Defender | For home | MacOS
Microsoft 365 and Office | Microsoft 365 Defender | For home | MacOS
An integrated threat protection solution designed to detect, investigate, and respond to cyber threats across Microsoft 365 services.
108 questions
asked
2026-10-09T23:12:13.2366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(9.6, 35%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECG%3C/text%3E%3C/svg%3E)
CHRIS GRINNELL
0
Reputation points
answered
2026-10-17T09:29:59.1766667+00:00
Thomas4-N
22,570
Reputation points Microsoft External Staff
Moderator