cannot redeem my Microsoft rewards

Use this step-by-step path to redeem Microsoft Rewards points and check the most common reasons redemption fails:

1. Go to the Microsoft Rewards dashboard and sign in.
2. Select Redeem.
3. Select the reward wanted to review its details.
4. If there are options for the reward, open Options and choose the preferred one.
5. Select Redeem Rewards.
6. If prompted for phone verification, enter the code exactly as received.

If redemption still fails, check these common causes:

• Wrong verification code entered: make sure the code entered matches the one sent to the phone. If there were too many failed attempts, wait 48 hours before trying again.
• Phone number already used on too many Rewards accounts: one phone number can be associated with up to 6 accounts per household.
• VoIP number used: Rewards redemption requires a mobile phone or landline. VoIP numbers are not allowed.
• Region mismatch or traveling: points must be redeemed in the same region as the Microsoft account. Redemption can fail while traveling or when redeeming in another market/region.
• VPN or proxy in use: turn off any VPN or proxy before redeeming.
• Reward unavailable: the item may be out of stock or unavailable.

To check whether a redemption already went through:

1. Sign in to the Rewards page.
2. Select Redeem.
3. Select Order history.
4. Check the Status for the order.

If no confirmation email was received, use Resend on the Order History page.

If the issue continues after checking the items above, submit a request to Microsoft Rewards Support using the Contact us form.

• How to redeem Microsoft Rewards points
• Track my Microsoft Rewards orders
• Learn about Microsoft Rewards
• Getting the most out of Microsoft Rewards