Provide the correct business account associated with our Volume License

Hello Admin,

Thank you for posting your question on the Microsoft Windows Forum!

I can understand the urgency here, especially since you're trying to review your licensing position before your Windows Server evaluation period expires and you've currently lost visibility of the account associated with your Volume Licensing agreement.

Based on the information you've provided, this appears less like a licensing issue itself and more like an account ownership and access recovery issue. In situations where the original licensing contact is unknown, inactive, or no longer accessible, Microsoft typically needs to perform additional verification before licensing information can be disclosed or modified.

A practical next step would be to open a support request through the Microsoft 365 Admin Center if your organization has access to any Microsoft 365 tenant:

https://admin.microsoft.com

From there:

Help & Support
→ New Service Request

When creating the request, explain that:

• You need assistance identifying the account associated with a Volume Licensing agreement.
• You are unable to access Volume Licensing information.
• The licensing contact may no longer be available.
• You need access recovery assistance for licensing management purposes.

If your organization no longer has access to an active Microsoft 365 tenant, another option is to create a temporary test tenant and use it to open a support request. Once connected with support, explain that the goal is recovery of access to an existing Volume Licensing agreement.

In cases like this, Microsoft Support can engage the appropriate verification process, and if necessary involve the Data Protection Team (DPT) to validate organizational ownership before any licensing-account changes are made. This is often the most effective route when the current licensing contact cannot be identified or accessed.

Since you already have:

Authorization Number: 67660240ZZS1211
License Agreement Number: 47639466

Be sure to include those details in the support request, along with any licensing documentation or proof of ownership available.

I would start with that route rather than continuing to try different sign-in accounts, because once the ownership verification process begins, the support team can determine which account is associated with the agreement and advise on the appropriate recovery steps.

I hope this answer has brought you useful information. If so, please click on "Accept Answer" and consider upvoting it. Doing so helps other community members identify useful solutions to similar issues.

Thanks,

Maurice