5,257 questions with Microsoft 365 and Office | Subscription, account, billing | For home | Other tags

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Cancel Microsoft subscription immediately

I want to cancel my Microsoft subscription immediately

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-07T19:38:59.14+00:00
Julie Severn 0 Reputation points
answered 2026-10-07T19:39:12.4233333+00:00

AI answer

0 answers

I was charge for microsoft 365 personal but I dont see my supscription

on 9/3/26 I was charge $109.74 for the personal supscription. I can see this under my order history. the payment is also reflecting on my bank statement. however I see a message about renew my supscription because it was canceled on 9/18/26. Microsoft…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-07T19:34:58.67+00:00
Jacobo Maldonado 0 Reputation points
1 answer

I'm paying for two subscriptions. How do I fix that?

Paid $70.34 on 3/27/26 and $108.24 for the normal annual subscription on 6/8/2026. How do I cancel one of them? Norma Warner

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-06-16T21:23:57.5366667+00:00
Norma Warner 0 Reputation points
commented 2026-10-07T19:24:43.6733333+00:00
Noxaj1985 sigma 0 Reputation points
2 answers

Download and Installation of MS 365

I have been using my organization's IT technicians and equipment for 15 years. Now I am no longer with that organization and have no access to the IT department. I purschased MS 365 Family with a one year subscription. I now need to remove the files and…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-07T16:59:38.3966667+00:00
Sala Udin 0 Reputation points
answered 2026-10-07T17:56:30.4366667+00:00
Francisco Montilla 30,735 Reputation points Independent Advisor
0 answers

use of Co-Pilot and unexpected chuck-off

I am a paying Microsoft 365 customer. I find it extraordinary that after approximately five minutes of interaction with the Copilot service I was informed that I had exhausted my permitted usage and should return at 10:00. This is not the experience I…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-07T14:47:51.8366667+00:00
Andrew Hope 0 Reputation points
1 answer

problem renewing subscription

My subscription renewal failed as my bank had switched from Mastercard to Visa, and my credit card account number changed. I have tried multiple times to change the account details to my new account. Each time it tells me to check that the details are…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-07T10:03:46.3533333+00:00
Peter Palmer 0 Reputation points
answered 2026-10-07T12:47:11.7566667+00:00
paulr0511 49,050 Reputation points Independent Advisor
2 answers

Cancel Subscription

I am wanting to cancel subscription - I have been charged for years for this and I am unable to seem to cancel

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-07T11:20:58.1133333+00:00
Chloe Crisan 0 Reputation points
answered 2026-10-07T11:32:11.65+00:00
Stefan Blom 353.8K Reputation points MVP Volunteer Moderator
1 answer

I got billed twice

I got billed on the 5th October 2026, R159 and then again on the 7th October 2026, R159 ? Can someone please reverse the one for the 7th. Contact me please

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-07T11:01:27.3566667+00:00
Lee Ganesan 0 Reputation points
answered 2026-10-07T11:08:16.06+00:00
Stefan Blom 353.8K Reputation points MVP Volunteer Moderator
1 answer

Remove duplicate Personal Microsoft Account alias tied to my email

One email address is linked to two Microsoft identities: a Microsoft 365 Family account (this contains my Copilot conversation history) and a Personal Microsoft Account (MSA) that the Copilot mobile app keeps signing into. I want the Personal MSA alias…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-07T10:42:28.03+00:00
Jason Lewis 0 Reputation points
answered 2026-10-07T10:42:43.3766667+00:00

AI answer

2 answers

CHAT WITH A LIVE AGENT

FINDING A LINK TO A LIVE AGENT IS QUITE DIFFICULT, WHY CAN'T THERE BE A VERY SIMPLIFIED WAY TO TALK TO A LIVE AGENT?

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-06T16:21:31.1666667+00:00
Brian Nieder 0 Reputation points
answered 2026-10-07T06:06:55.4366667+00:00
Ian-T 13,360 Reputation points Microsoft External Staff Moderator
1 answer

Hỗ trợ tai khoản Microsoft 365

Tài khoản của tôi còn hạn đến tháng 2/2027. Tuy nhiên sáng nay hệ thống lại block tài khỏn của tôi

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-06T03:29:56.8266667+00:00
Dương Chí Dũng 0 Reputation points
commented 2026-10-06T23:22:58.6066667+00:00
Xavier-D 13,750 Reputation points Microsoft External Staff Moderator
0 answers

How do I enter a code log in to my Microsoft account

Who do I enter a code to log in to my Microsoft account

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-30T22:52:46.6266667+00:00
C0r3y 5 Reputation points
commented 2026-10-06T22:17:18.4733333+00:00
Gerard Phillips 0 Reputation points
1 answer

phone call

please have someone call me - am elderly and need guidance

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-06T21:40:23.65+00:00
mark nolan 0 Reputation points
answered 2026-10-06T21:40:35.08+00:00

AI answer

1 answer

Cancelling an MS Office 365 account

So I have 1 active account with a Microsoft Word 365 (personal) subscription. I also have a legacy account with no subscription and would like to delete that account so I can transfer its email address login to the active account as it's now my main…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-06T14:24:59.5133333+00:00
Sarah McMann 0 Reputation points
answered 2026-10-06T20:27:43.23+00:00
Haytham-C 5,630 Reputation points Microsoft External Staff Moderator
2 answers

My credit card was charged three times this year for my annual Microsoft 365 Family subscription.

My credit card ending in 4129 was charged 129.99 three times this year. Somehow a recurring payment happened. I should only be charged once each year. I am owed a refund for two of those charges. I have spent 3 hours trying to find a way to contact…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-06T19:27:30.0133333+00:00
James Paradise 0 Reputation points
edited the question 2026-10-06T20:02:19.29+00:00
EmilyS_726 30,445 Reputation points Volunteer Moderator
1 answer

Managing a custom domain without a business account

I have family O365 membership and 5 email addresses working on @mydomain.com. I want to add another alias/shared mailbox, but can't get access to admin.microsoft.com as I don't have a business account. What are my options? DNS and hosting is with…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-06T15:44:38.3766667+00:00
RandomCamden 0 Reputation points
answered 2026-10-06T16:26:49.8966667+00:00
EmilyS726 271.2K Reputation points Independent Advisor
2 answers

Why am I being charged to my credit card? What is this charge for?????

Why am I being charged on my credit card from MICROSOFT*MICROSOFT 36 MICROSOFT.COMWA? What is this charge for? Thank you

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-06T15:22:19.7466667+00:00
Sherry Lutz 0 Reputation points
answered 2026-10-06T15:57:11.37+00:00
DaveM121 937.5K Reputation points Independent Advisor
3 answers

Why the sudden request for a 365subscription to useWord?

I have been using Microsoft Word for years. Recently out of the blue it says I cannot save or edit my word docs without a 365subscription. I was not aware of having the subscription prior. Please explain.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-06T14:41:20.2966667+00:00
Jessica Maffia 0 Reputation points
answered 2026-10-06T15:14:24.7866667+00:00
DaveM121 937.5K Reputation points Independent Advisor
2 answers

Need to cancel an old subscription associated with @optonline.net

Subscription is due to renew November 2, 2026. I no longer need this subscription. I do not have access to my account so I can't cancel that way. Please advise. April Vincent

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-06T12:56:41.37+00:00
April Vincent 0 Reputation points
edited an answer 2026-10-06T14:16:45.8466667+00:00
Stefan Blom 353.8K Reputation points MVP Volunteer Moderator
2 answers

what am I being billed for?

I am paying a monthly fee of 67.05 and I don't know what it is for?

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-06T13:21:40.35+00:00
Family Resource Center 0 Reputation points
answered 2026-10-06T13:53:55.55+00:00
DaveM121 937.5K Reputation points Independent Advisor