595 questions with Microsoft 365 and Office | OneDrive | Other | Other tags

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Files in onedrive will not open. Error says 404 file not found

Excel files in one file folder on onedrive will not open. When I click on the file folder it shows the folder is empty. I have searched for the spreadsheets and found them, but they will not open. An error message says 404 file not found. I was using…

Microsoft 365 and Office | OneDrive | Other | Other
asked 2026-10-03T19:29:11.4866667+00:00
Chris Hodges 0 Reputation points
commented 2026-10-03T20:41:53.2866667+00:00
John Jefferson Doyon 88,900 Reputation points Independent Advisor
2 answers

I bought extra one drive storage $20 a year that is associated with my gmail account. However, i'm receiving notification saying I'm out of storage. So i'm tyring t see how i can get my one drive storage to sync or get moved to my Live.com account, help!!

I bought extra one drive storage for $20 a year that is associated with my gmail account. However I'm receiving a notification saying I'm out of storage. so i'm trying to see how i can get my one drive storage to sync or get moved to my live.com. Can you…

Microsoft 365 and Office | OneDrive | Other | Other
asked 2026-10-02T23:16:54.4733333+00:00
barbara martinez 0 Reputation points
answered 2026-10-03T03:16:09.54+00:00
GsN5034 - IA 77,990 Reputation points Independent Advisor
1 answer

Can't delete large files from onedrive

Hi, I don't use my OneDrive or any other Microsoft products so I didn't renew my subscription. Following this I was exceeding my OneDrive storage quota. As a result of this I couldn't send or receive emails. I went to OneDrive to just delete everything…

Microsoft 365 and Office | OneDrive | Other | Other
asked 2026-10-02T11:09:01.8433333+00:00
Johnhy 0 Reputation points
answered 2026-10-03T01:30:18.11+00:00
Jeronimo Fuerte 46,725 Reputation points Independent Advisor
0 answers

OneDrive Theft of Data

Onedrive illegally accessed my email account WITHOUT my knowledge OR my permission, dumped legal data from my email then it illegally REMOVED data from my pc harddrive, because I did NOT allow this I do not have the ability to access any of MY…

Microsoft 365 and Office | OneDrive | Other | Other
asked 2026-10-02T18:10:48.02+00:00
Brenda 11 0 Reputation points
1 answer

I cannot open ONE Drive

There seems to be an email ( partial address ) that was once my son's and is no longer - for some reason I cannot get by that or change it !!

Microsoft 365 and Office | OneDrive | Other | Other
asked 2026-10-01T16:56:35.7966667+00:00
Art Kelly 0 Reputation points
answered 2026-10-01T18:02:33.94+00:00
GsN5034 - IA 77,990 Reputation points Independent Advisor
2 answers

Why has My OneDrive subscription upgrade not activated?

I upgraded my OneDrive within the last hour. The subscription fee was withdrawn from my PayPal, but my Microsoft 365 still shows my storage full at 5Gb. Why is this? Did I sign up for the wrong upgrade? If so, what did I sign up for. Your help in this…

Microsoft 365 and Office | OneDrive | Other | Other
asked 2026-10-01T02:06:44.6833333+00:00
John Kish 0 Reputation points
answered 2026-10-01T02:23:43.53+00:00
EmilyS_726 30,260 Reputation points Volunteer Moderator
1 answer

OneDrive app-folder content GET returns 400, but item-ID download succeeds

A previously working GET /v1.0/me/drive/special/approot:/{path}:/content request now returns 400 invalidRequest. Microsoft’s documentation lists this download pattern as supported. With the same token, both the app-folder and file metadata requests…

Microsoft 365 and Office | OneDrive | Other | Other
asked 2026-09-24T21:44:07.5766667+00:00
Timo 51 Reputation points
commented 2026-09-29T10:43:17.3633333+00:00
Vikki-T 11,245 Reputation points Microsoft External Staff Moderator
2 answers

denied permission

My email address has been denied permission to use my microsoft 365 account. I cannot access my one drive or excel. How do I get permission reinstated to access these accounts?

Microsoft 365 and Office | OneDrive | Other | Other
asked 2026-09-27T01:10:28.8233333+00:00
Renee Goodbrand 0 Reputation points
commented 2026-09-29T02:08:03.28+00:00
Jeronimo Fuerte 46,725 Reputation points Independent Advisor
1 answer

One Drive files have become "read only" online using Chrome web browser, why?

All my One Drive files have been marked at "read only" using online web browser. I am able to edit the files with the One Drive app on both my phone and tablet. My subscription is active and paid. I have not reached my storage limit. …

Microsoft 365 and Office | OneDrive | Other | Other
asked 2026-09-24T16:38:10.8233333+00:00
Jana K. Walls 0 Reputation points
commented 2026-09-29T00:22:27.17+00:00
Xavier-D 13,665 Reputation points Microsoft External Staff Moderator
2 answers

One Drive cannot be synced with other devices

My One Drive on my computer (here) cannot be sync with my other devices

Microsoft 365 and Office | OneDrive | Other | Other
asked 2026-09-26T14:23:41.93+00:00
Talis WONG 0 Reputation points
answered 2026-09-26T16:44:12.0033333+00:00
TaoLi 114K Reputation points Independent Advisor
1 answer

Lost access to personal account tied to university email.

I previously had a personal copilot account tied to my uni email with some important information stored on it. Now whenever i try to log in im either logged into the work account, or told that "you cant sign in with this account - the email ____ is…

Microsoft 365 and Office | OneDrive | Other | Other
asked 2026-09-26T02:52:51.0566667+00:00
Harrison 0 Reputation points
edited an answer 2026-09-26T07:23:06.9166667+00:00
Vincent Choy 11,265 Reputation points Volunteer Moderator
2 answers

Im trying to purchase more storage

Hi i purchased more storage and verified the transaction but not sure if it has gone through your end. Can you kindly assist please. Thanks Caroline

Microsoft 365 and Office | OneDrive | Other | Other
asked 2026-09-25T12:05:46.6333333+00:00
caroline griffiths 0 Reputation points
edited a comment 2026-09-25T23:49:29.3266667+00:00
Jeronimo Fuerte 46,725 Reputation points Independent Advisor
2 answers

OneDrive issue with deleted photos

Hello, ive recently deleted files, more specifically photos, from my onedrive to freeup space since i needed to have a document done and i dont have microsoft 360 to have that extra space, and i thought that i was only deleting photos and permanently…

Microsoft 365 and Office | OneDrive | Other | Other
asked 2026-09-22T13:16:35.9566667+00:00
Robie Ortega 0 Reputation points
commented 2026-09-24T09:09:32.3066667+00:00
Kai-H 27,725 Reputation points Microsoft External Staff Moderator
2 answers

Storage exceeded in OneDrive

My account says I have used only less than 0.1% out of 1.2 TB but OneDrive says I have exceeded 1390% my storage capacity, how is this possible and is not letting me save anything now in OneDrive, how can you help me to resolve this?

Microsoft 365 and Office | OneDrive | Other | Other
asked 2026-09-21T23:37:42.6633333+00:00
Jose Teran 0 Reputation points
answered 2026-09-22T01:25:36.0766667+00:00
Manoel Barros 22,050 Reputation points Independent Advisor
2 answers

Word is not giving me the option to "don't save" my documents.

I started a document and don't want to save it, but am not given that option. Word is only giving me the option to save on OneDrive. I saw previous solutions to this issue on your site, but when I follow the suggested pathway (word - file - options), I…

Microsoft 365 and Office | OneDrive | Other | Other
asked 2026-09-21T16:02:58.17+00:00
AMY DRISCOLL 0 Reputation points
commented 2026-09-21T17:24:01.3266667+00:00
Stefan Blom 353.7K Reputation points MVP Volunteer Moderator
1 answer

How to fix Onedrive login on Lenovo PC

I can not login and synchronize One drive on my PC. Every time when I try to log in it gives Message "Login Cancelled" I tried to Unlink my PC and Add account, but it is not working. One drive is working perfectly on my Phone with same login…

Microsoft 365 and Office | OneDrive | Other | Other
asked 2026-09-14T19:06:59.15+00:00
UNNATII NAIK 0 Reputation points
commented 2026-09-21T09:13:23.27+00:00
Kai-H 27,725 Reputation points Microsoft External Staff Moderator
2 answers

getting storage issue in one drive

As per storage of on drive it was 1.8 gb now its showing issue of storage capacity is full

Microsoft 365 and Office | OneDrive | Other | Other
asked 2026-09-18T10:32:39.8166667+00:00
Rajendra Mineeyar 0 Reputation points
answered 2026-09-18T11:08:08.4333333+00:00
SD - IA 180.3K Reputation points Independent Advisor
2 answers

One drive is frozen.

I purchased more storage and have been paying for over a year and it still States its frozen. I just got another notification and it stated I need to purchase 365 or ill loose everything. When I log in it States it can't upgrade.

Microsoft 365 and Office | OneDrive | Other | Other
asked 2026-09-09T23:37:29.4933333+00:00
Jennifer Janusas 5 Reputation points
answered 2026-09-10T02:29:30.35+00:00
Emmanuel Santana 40,205 Reputation points Independent Advisor
2 answers

i would like to return all my photos in one drive back to their original place in Adobe Lightroom

My photos have dissapeared from lightroom and I think they have been synced to onedrive

Microsoft 365 and Office | OneDrive | Other | Other
asked 2026-09-04T10:09:59.4466667+00:00
sean grady 0 Reputation points
answered 2026-09-04T11:24:09.8866667+00:00
Jhun Buala 5,810 Reputation points Independent Advisor
1 answer

OneDrive Recycle Bin restoration

I accidentally purged my OneDrive Recycle Bin and need a backend data restoration.

Microsoft 365 and Office | OneDrive | Other | Other
asked 2026-08-31T07:51:31.15+00:00
Chitra Thiagarajan 0 Reputation points
commented 2026-08-31T15:32:13.57+00:00
Nathan R 840 Reputation points Independent Advisor