19,445 questions with Microsoft 365 and Office | Subscription, account, billing | For business | Other tags

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Sole Global Administrator locked out – need Microsoft 365 Tenant Recovery support

I am the authorised owner of a Microsoft 365 business tenant and we are locked out of our sole Global Administrator account. The MFA/security verification methods on the administrator account are no longer accessible, and there is no other Global…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-08T00:05:06.9833333+00:00
Larnie Baldock 0 Reputation points
edited an answer 2026-10-08T00:33:30.95+00:00
Teddie Dang 1,450 Reputation points Independent Advisor
1 answer

URGENT: Sole business owner locked out of original Microsoft 365 tenant – request Data Protection / Tenant Recovery

I am the sole owner and administrator of an existing Microsoft 365 business subscription in Norway. I have lost access to the original business administrator account and cannot remember the username or password. I have an active, paid business…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-28T10:18:23.24+00:00
Bianca Gruia 0 Reputation points
commented 2026-10-07T23:19:32.38+00:00
Roee Ninyo 30 Reputation points
1 answer

Cannot sign in to Microsoft 365 work account — SMS verification error 399287

I cannot sign in to my Microsoft 365 work account. My password is accepted, but SMS verification fails with error code 399287. I cannot find this work account in my authenticator apps, so I cannot get its verification code. The Business Support page…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-06T09:38:42.9833333+00:00
Zaw Khin Htut 0 Reputation points
commented 2026-10-07T23:00:40.6866667+00:00
Ruby Nguyen 3,045 Reputation points Independent Advisor
1 answer

unknown charge on my credit card

total 2 charges in my credit card, please tell me what domain for these charges American Express Card Sep 25th $313.56 Transaction Reference Number [Moderator note: Personally Identifiable Information removed] Sep 17th $16.34 Transaction Reference…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-07T18:21:10.6033333+00:00
Eric Loh 0 Reputation points
edited an answer 2026-10-07T22:59:39.9333333+00:00
Kai-L 20,005 Reputation points Microsoft External Staff Moderator
2 answers

Change payment method

I need change the payment method on my Microsoft 365 Business. How do I do that?

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-06T16:21:51.78+00:00
Vicki Reynolds 0 Reputation points
commented 2026-10-07T22:55:16.6866667+00:00
Ivory 1,985 Reputation points Independent Advisor
1 answer

MFA issue with my business account. I'm in a loop and need assistance from the Tenant Recovery Team.

I am the sole Global Administrator of a Microsoft 365 business tenant. I know my username and password, but I cannot complete MFA because of a Microsoft Authenticator problem. There is no other Global Administrator who can reset my authentication…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-07T07:28:07.94+00:00
Michael Burke 0 Reputation points
commented 2026-10-07T22:15:21.5033333+00:00
Michael Burke 0 Reputation points
1 answer

Need help recovering admin access and resetting MFA - Accountnumber: TrackingID#[Moderator note: Personally Identifiable Information removed]

Dear Team, we need help that our admin: [Moderator note: Personally Identifiable Information removed]@bmhmusicforthefuture.onmicrosoft.com get once again admin access. Due to a mistake he was only admin and currently we are not able to add new…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-05T17:20:43.3066667+00:00
Johannes Humpeler 0 Reputation points
edited the question 2026-10-07T22:08:33.75+00:00
Gérard Oomens 132.7K Reputation points Volunteer Moderator
1 answer

Microsoft Outlook issues, i can log into new company account.

Started with a new company and they set up a new outlook business account. I cant log into this account? Can anyone help!

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-06T16:15:52.7333333+00:00
gilbert rodriguez 0 Reputation points
commented 2026-10-07T21:52:03.3066667+00:00
Hani-Ng 2,230 Reputation points Independent Advisor
1 answer

Can't access my account

Hello, I am the only Global Administrator of my Microsoft 365 tenant. My subscription was reactivated after a payment issue, but I am now locked out due to an MFA loop. Microsoft Authenticator requires authentication through the same Authenticator app,…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-07T16:17:23.69+00:00
lucia bailetti 0 Reputation points
commented 2026-10-07T21:38:56.3933333+00:00
Hendrix 1,750 Reputation points Independent Advisor
1 answer

Billing of a closed account

Several months ago, I closed my MS 365 Business Standard account ([Moderator note: Personally Identifiable Information removed]@csisconsultants.com). The domain name was transferred to a new hosting service and method of payment removed. This was done…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-07T20:02:10.3866667+00:00
Pitmon Foxall 0 Reputation points
edited an answer 2026-10-07T20:46:05.0066667+00:00
Lin v 1,550 Reputation points Independent Advisor
1 answer

MFA authenticator reset

I need to reset my MFA but I am the only Admin. I don't know the process. I erased my old phone that had MFA on it.

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-07T14:56:51.63+00:00
Mason Pedelose 0 Reputation points
commented 2026-10-07T19:56:12.7966667+00:00
Emily T 655 Reputation points Microsoft External Staff Moderator
2 answers

Login with new phone

I got a new phone now i cant log into my [Moderator note: personally identifiable Information removed]@renewingbodyfunction.com email. Authenticator app is not working

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-07T19:02:39.8366667+00:00
brandi Holliday 0 Reputation points
answered 2026-10-07T19:38:24.3266667+00:00
Jack-Bu 6,955 Reputation points Microsoft External Staff Moderator
1 answer

Sole Global Administrator locked out – MFA Error 399287 / BadReputation

Hello, I am the sole Global Administrator of a Microsoft 365 tenant and I am completely locked out. Password authentication succeeds, but both SMS and voice call verification fail with: Error Code: 399287 AFAIK there are no other Global Administrators…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-07T17:39:04.95+00:00
Kent 0 Reputation points
edited an answer 2026-10-07T19:04:56.62+00:00
Emily T 655 Reputation points Microsoft External Staff Moderator
2 answers

Release tenant

Need to release tenant case #[Moderator note: Personally Identifiable Information removed] Tracking id #[Moderator note: Personally Identifiable Information removed]

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-07T18:01:18.63+00:00
Robert Parks 0 Reputation points
answered 2026-10-07T18:34:18.8466667+00:00
Ryan-N 16,105 Reputation points Microsoft External Staff Moderator
1 answer

AADSTS5000228 - Tenant access denied for our organization's tenant; need reactivation (or domain release)

Hello, We can no longer access our organization's Microsoft Entra tenant, and the Azure support troubleshooter hangs at "Analyzing root cause", so we cannot open a support request. We kindly ask a moderator to route this to the team that…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-07T15:27:01.1766667+00:00
Wellington Gomes da Silva 0 Reputation points
answered 2026-10-07T17:13:02.78+00:00
Kai-L 20,005 Reputation points Microsoft External Staff Moderator
1 answer

Problema com Authenticator

Olá, boa tarde! há 2 dia troquei de celular e fiz a transferência de dados - de iphone para iphone, motivo pelo qual não possuo mais o antigo aparelho para receber código. Ao tentar acesso minha conta, pede para enviar solicitação de acesso ou tentar…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-07T15:13:27.34+00:00
José Adenisson Barbosa da Silva 0 Reputation points
answered 2026-10-07T17:10:35.2533333+00:00
Ryan-N 16,105 Reputation points Microsoft External Staff Moderator
3 answers

Invoices Following Email Hack

Why did a company get invoices from Microsoft following a hack on one of the company's emails?

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-02T19:05:36.68+00:00
Sheala Browning 0 Reputation points
commented 2026-10-07T16:53:41.24+00:00
Ryan-N 16,105 Reputation points Microsoft External Staff Moderator
1 answer

Stuck in MFA loop

My admin account for my business is stuck in an MFA loop and I cannot access any of my business accounts

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-07T14:19:24.6466667+00:00
Leanne Siedlecka 0 Reputation points
commented 2026-10-07T15:53:31.2666667+00:00
Kristen Tran 2,120 Reputation points Independent Advisor
1 answer

Forgot my 365 Business trial subscrition access email and tenant name

I created a trial to use 365 business but can remember the email I used and the tenant name. I need an email or phone number to help find them, because the trial will expire an dI will be charged.

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-07T14:37:02.87+00:00
Adriao F Ramos 6 Reputation points
answered 2026-10-07T15:17:55.27+00:00
Daniel-Vo 6,695 Reputation points Microsoft External Staff Moderator
1 answer

Request for COR

Hi Microsoft Team, We are a Malaysian company subscribing to Microsoft services and are billed by Microsoft Regional Sales Pte. Ltd. For Malaysia withholding tax compliance and submission to the Inland Revenue Board of Malaysia (LHDN), we would like to…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-07T13:38:57.0566667+00:00
Tang Siew Wai 0 Reputation points
answered 2026-10-07T14:53:21.9433333+00:00
Daniel-Vo 6,695 Reputation points Microsoft External Staff Moderator