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I have moved from the UK to Italy and need to update my subscription currency

I have moved from the UK to Italy and need to update my subscription currency

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-11-06T18:08:03.6166667+00:00
ALDO MAREUSE 0 Reputation points
edited the question 2026-11-06T21:22:09.7566667+00:00
Stefan Blom 357.2K Reputation points MVP Volunteer Moderator
1 answer

emails being sent to me ar blocked and rejected

Emails from a client are being rejected. What can I do? Is it my email address or his that is the issue?

Windows for home | Other | Email and communications
asked 2026-11-06T20:19:03.0966667+00:00
Dorene Butler 0 Reputation points
edited an answer 2026-11-06T21:21:23.7266667+00:00
GTS-NJ 1,245 Reputation points Volunteer Moderator
2 answers

Microsoft 365 Business tenant lockout

This is a Microsoft 365 Business tenant lockout. The only Global Administrator cannot sign in, self-service verification has failed, and there is no other administrator. Please open a service request and transfer it to the Microsoft 365 Data Protection…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-11-06T20:33:35.4366667+00:00
Brian Rollins 0 Reputation points
answered 2026-11-06T21:21:11.27+00:00
Deogratias 85 Reputation points Independent Advisor
2 answers

help with my subscription

I have a new computer and I'd like to add it to my account.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-06T19:14:05.75+00:00
Al Reynolds 0 Reputation points
answered 2026-11-06T21:20:37.5066667+00:00
Stefan Blom 357.2K Reputation points MVP Volunteer Moderator
2 answers

Automatic AD Account Lockouts

A domain service account is being automatically locked out at seemingly random intervals. When checking event viewer log 4625, the caller computer name and associated IP address are the domain controller. I have checked other event IDs like 4740, 4771,…

Windows for business | Windows Server | Directory services | Active Directory
asked 2026-11-06T21:02:37.11+00:00
Ethan McConihe 0 Reputation points
answered 2026-11-06T21:19:08.26+00:00
Marcin Policht 112.5K Reputation points MVP Volunteer Moderator
2 answers

Refund for Microsoft 365

I need to get a refund on my Microsoft 365. I am no longer allowed to use the card that is has been charged to. I can give you a new card number. Thank you

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-06T20:41:01.11+00:00
Brooke Clearwater 0 Reputation points
edited an answer 2026-11-06T21:15:50.3+00:00
EmilyS726 278.3K Reputation points Independent Advisor
1 answer

Trouble accessing a website

I cannot suddenly access a website. I keep a specific error code..You have encountered an error please contact CentralSquare Your support ID is: 10364057429205928825. The website is functioning as other people can access

Microsoft Edge | Website issues | Windows 11
asked 2026-11-06T17:24:16.99+00:00
Charlotte Raschke 0 Reputation points
commented 2026-11-06T21:14:25.4033333+00:00
EmilyS726 278.3K Reputation points Independent Advisor
1 answer

my outlook is deemed unlicenced despite having a current subscription

went to log in and the outlook states i am using an unlicenced product. I have a current subscription . i can not reply or forward any emails. If i install a new version will it override my existing emails and will they all be lost ?

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-11-06T21:10:42.8133333+00:00
Diana Buzzo 0 Reputation points
answered 2026-11-06T21:11:40.7766667+00:00

AI answer

1 answer

Transferring MIcrosoft 365 to new device

How do I transfer my Microsoft 365 subscription to a new computer?

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-11-06T21:01:31.78+00:00
Susan Scollay 0 Reputation points
edited an answer 2026-11-06T21:10:49.0666667+00:00
Marcin Policht 112.5K Reputation points MVP Volunteer Moderator
2 answers

Have i been hacked?

i was trying to play minecraft, it told me to re-sign in. I entered my information and it says that "This username has been turned-off for sign in. Try a different one or find the account this username is assiciated with" i tried again to…

Windows for home | Windows 11 | Recovery and backup
asked 2026-11-06T19:45:57.03+00:00
NHQZ9SN0015262D58D7600 LAPTOP 0 Reputation points
edited the question 2026-11-06T21:10:39.17+00:00
EmilyS_726 34,015 Reputation points Volunteer Moderator
4 answers

WUDFRd Driver Failure (0xC0000365) causing UI screen freezes?

Hi everyone, For the past few days, my system has been experiencing persistent screen micro-stutters and UI freezes (display locks up, but background audio and mouse cursor continue working). In Event Viewer, I consistently get the following error…

Windows for home | Windows 11 | Performance and system failures
asked 2026-10-31T18:02:24+00:00
Sara Kov 0 Reputation points
answered 2026-11-06T21:09:37.5066667+00:00
Lester Bernard Reyes 86,810 Reputation points Independent Advisor
1 answer

Error in logging in in my Surface pro

Hi Can you please help me solve the problem. I cant log in because the system fails to upload.

Surface | Surface Pro | Install and update
asked 2026-11-06T21:08:54.4133333+00:00
Turki Ali Omar 0 Reputation points
answered 2026-11-06T21:09:16.2533333+00:00

AI answer

1 answer

Outside Emails being blocked

I'm sending emails to my daughter's school as I have for years. All of a sudden, 2 of the 5 people on the email who are trying to respond to me are being blocked. I've checked the blocked senders, mail forwarding.

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-11-06T20:14:23.66+00:00
Amber Vaccaro 0 Reputation points
commented 2026-11-06T21:08:59.4466667+00:00
EmilyS726 278.3K Reputation points Independent Advisor
1 answer

Conta Microsoft invadida e endereço Hotmail não encontrado

Olá, equipe de suporte Microsoft. Recentemente perdi completamente o acesso à conta. Ao tentar entrar, recebo a mensagem de que o endereço não existe mais. Já tentei utilizar o assistente de recuperação da Microsoft, mas ele também não reconhece o…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-11-06T19:42:28.5766667+00:00
Erivelton Saraiva 0 Reputation points
commented 2026-11-06T21:08:44.59+00:00
Jonathan Deives 83,490 Reputation points Independent Advisor
1 answer

Need refund to change deceased Microsoft 365 User

Need refund to change deceased Microsoft 365 User to a live user

Microsoft 365 and Office | Other
asked 2026-11-06T19:43:29.4066667+00:00
Elizabeth Robinson 0 Reputation points
answered 2026-11-06T21:08:22.85+00:00
Stefan Blom 357.2K Reputation points MVP Volunteer Moderator
3 answers

How to teach users how to use OneDrive?

Most of my users shut it off, and honestly I encourage them to do that when they never took more than 5 minutes to try and learn how it works. There is a like a bunch of 20 minute Youtube videos that show how do the basics with it. I share them, I walk…

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-11-06T18:29:05.17+00:00
Am i confused? 0 Reputation points
answered 2026-11-06T21:07:42.4266667+00:00
Bulldog 5,510 Reputation points
3 answers

the "replace" and "replace all" option is not not working WORD

I go to HOME--> Find--> and Replace, but the "replace" and "replace all" functions cannot be highlighted and are therefore not working. How do I fix this?

Microsoft 365 and Office | Word | For business | Windows
asked 2026-11-06T20:09:08.5666667+00:00
Anne Marie Lasoski 0 Reputation points
answered 2026-11-06T21:06:52.9433333+00:00
Stefan Blom 357.2K Reputation points MVP Volunteer Moderator
1 answer

Can’t find how to request refund for Microsoft 365

I forgot to cancel a freee trial and was charged $199.99. I received an email telling me that if I request a cancellation and refund within 30 days, that I would be refunded. I cancelled the subscription but I cannot find how to request a refund. I’ve…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-06T20:39:43.44+00:00
Philip DeHart 0 Reputation points
answered 2026-11-06T21:03:28.3366667+00:00
Stefan Blom 357.2K Reputation points MVP Volunteer Moderator
1 answer

Subscription billing

I am being billed for a subscription that I cannot see, both my accounts say I have no subscriptions but am being billed every month for this. I don't understand why I am unable to speak to a human. As well as when I call the support number, I am…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-06T21:01:13.1133333+00:00
Ryan Healy 0 Reputation points
answered 2026-11-06T21:01:59.8566667+00:00

AI answer

1 answer

You lost over 100,000+ of my pictures that were on my easystore drive and now I can't use them

I got your extended program to cover 1T of storage on 11/4/2026. Since then, I cannot access well over half of my 200,000+ photos that are stored on my Easystore D: drive! Where are they? I use those folders every single day and I want them back on my…

Windows for home | Other | Files, folders, and storage
asked 2026-11-06T20:59:06.98+00:00
Sandi Snider 0 Reputation points
edited the question 2026-11-06T21:01:13.1833333+00:00
Stefan Blom 357.2K Reputation points MVP Volunteer Moderator