2,085 questions with Microsoft 365 and Office | Subscription, account, billing | Other | Windows tags

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Access to Microsoft 365 when email no longer available

How can I gain access to my Microsoft 365 account when I no longer have access to the email it was set up with? Can I change this email address?

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-02-01T23:53:13.3266667+00:00
Eric Pedersen 0 Reputation points
commented 2026-10-11T10:09:12.51+00:00
Lesley Knowles 0 Reputation points
1 answer

Unknown Charges for Subscription

Good day, I am currently being charged 12.99 with additional fees for something called "One Month with Trial". Can I get an understanding for what this is for?

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-10-09T19:10:09.5166667+00:00
Jared Hanley 0 Reputation points
answered 2026-10-09T19:46:39.99+00:00
EmilyS726 271.9K Reputation points Independent Advisor
1 answer

No Access to Admin Account from business account

The Global admin is unknown and not accessible. I am trying to change my password, but am unable to do so because no one at work is the apparent Admin, and when I call the support line, it's a garbage AI assistant who can't comprehend my issues, and…

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-10-09T17:58:51.5233333+00:00
Haley 0 Reputation points
answered 2026-10-09T18:57:41.61+00:00
Stefan Blom 354K Reputation points MVP Volunteer Moderator
1 answer

During payment time i am facing the error

I am trying to enroll for free azure services and for this i am registering my credit card with it. I have entered all the details correctly and even my Visa credit card has sufficient funds and both national and international transactions are enabled…

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-10-08T10:29:10.9366667+00:00
Ghangor ISE 0 Reputation points
answered 2026-10-08T10:29:29.85+00:00

AI answer

3 answers

Unable to sign in to the Office Apps

Unable to sign in to the Office Apps. It always tells me I do not have an account. Thanks so much.

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-04-07T17:15:33.4866667+00:00
VOYLES, MEGAN 0 Reputation points
commented 2026-10-07T10:32:03.5533333+00:00
Stefan Blom 354K Reputation points MVP Volunteer Moderator
2 answers

Microsoft 365 Premium không có Copilot trong Word/Excel cho Family Member

Tôi mua Microsoft 365 Premium/Copilot Pro vì quảng cáo ghi có Copilot trong Word/Excel cho Family. Nhưng các thành viên Family không có Copilot. Tôi muốn yêu cầu hoàn tiền vì tính năng không đúng như mô tả

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-10-01T04:41:28.7233333+00:00
Hung Nguyen 0 Reputation points
commented 2026-10-07T08:27:24.0433333+00:00
Hung Nguyen 0 Reputation points
2 answers

How do I know which version microsoft 365 I have?

How do I find which version of Microsof 365 I have? What is the difference in costs? what is the difference between the two versions. Personal and business?

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-10-06T18:16:49.91+00:00
JACKIE KIDWELL 0 Reputation points
answered 2026-10-06T18:56:50.1033333+00:00
paulr0511 49,300 Reputation points Independent Advisor
1 answer

subscribtion

I wish to renew my subscription , it hasnt been a simple process, please help

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-10-06T17:26:11.5433333+00:00
Linda Shea 0 Reputation points
commented 2026-10-06T18:01:16.7166667+00:00
John Jefferson Doyon 89,540 Reputation points Independent Advisor
2 answers

Discovery and cancelling of old azure trial subscriptions

I have been doing the md-102 with trial accounts and as far as I remember, cancelled the trials. I thought I had closed down the old accounts and no longer have access to them now. (or the emails they were attached to - perhaps an error on my part). I…

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-10-05T12:41:19.3+00:00
Daniel Bennett 0 Reputation points
answered 2026-10-06T08:11:55.42+00:00
Daniel Bennett 0 Reputation points
2 answers

Requesting a Refund for my purchase

I need a refund for a Microsoft Store app purchase. I purchased VirtualTablet and would like to request a refund. I purchased VirtualTablet from Microsoft Store for ₹264 on September 9, 2026. The app does not work with my iPad/Windows setup, and I would…

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-09-15T14:54:52.09+00:00
SUJAL NAYAK 0 Reputation points
answered 2026-10-06T01:10:23.2633333+00:00
재기 전 0 Reputation points
1 answer

Payment issues

I have declined a payment of $99.99 from my Bank account and no longer need it because I am currently enrolled as a family member under Charmaine Jones Microsoft account. How do you fix this issue?

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-10-04T11:51:58.95+00:00
Daisy Jones 0 Reputation points
commented 2026-10-04T12:03:59.18+00:00
Daisy Jones 0 Reputation points
1 answer

Làm thế nào để khắc phục lỗi microsoft?

Hồi năm ngoái tôi có gia hạn gói premium của microsoft. Giờ gói cũ hết hạn. Nhưng tôi không muốn gia hạn tiếp thì có cách nào mà vẫn dùng được không?

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-10-02T03:35:41.53+00:00
HƯỜNG hường 0 Reputation points
commented 2026-10-03T06:38:24.03+00:00
Emma1-N 13,685 Reputation points Microsoft External Staff Moderator
2 answers

How to combine 365 account email with windows email They are on two different accounts

Microsoft account is on one email account and Windows 11 on another email account. I want to get both on one or the other account.

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-10-02T17:24:49.2033333+00:00
Don Stewart 0 Reputation points
answered 2026-10-02T18:03:52.1533333+00:00
Diana Mariz 11,025 Reputation points Independent Advisor
1 answer

What was I charged for?

I was charged $21.39 today, and I am wondering why? I paid $106.99 on Sep. 18 2026.

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-10-02T14:06:30.7333333+00:00
Marque Benson 0 Reputation points
answered 2026-10-02T14:40:07.9533333+00:00
DaveM121 938.1K Reputation points Independent Advisor
2 answers

Double Charged

I want to talk to a real person. I was charged for a yearly plan when I am on a monthly plan

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-10-02T12:37:23.8033333+00:00
Terry Boston 0 Reputation points
answered 2026-10-02T13:10:16.91+00:00
DaveM121 938.1K Reputation points Independent Advisor
1 answer

Someone stole my Microsoft account

I received an email security notification from Microsoft advising me someone was attempting to transfer my account. I had previously been contacted by someone who knew me that said they had seen my Minecraft account being listed for sale on Discord,…

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-10-02T00:19:52.0433333+00:00
Michael Baldwin 0 Reputation points
commented 2026-10-02T10:09:04.74+00:00
What is Next 0 Reputation points
2 answers

Outlook subfolders have disappeared. I cannot login to Outlook now as well. Has my subscription expired or is there another problem?

My Outlook email subfolders have disappeared. Now I am unable to login to Outlook. Is it possible that my subscription eneded withoiut my knowledge?

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-10-01T19:55:04.36+00:00
DEBRA CARGILL 0 Reputation points
answered 2026-10-01T23:09:08.7566667+00:00
Brian Tillman 27,495 Reputation points Independent Advisor
2 answers

Microsoft 365 Subscription

I have paid for a Microsoft 365 subscription for the last 4 years but just recently I have been locked out of Outlook/Word/ Excel etc because of 'unlicensed product'. I have checked Paypal and bank details and the payments to Microsoft Corporation have…

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-09-30T07:36:36.2233333+00:00
Ian Brydson 0 Reputation points
answered 2026-10-01T06:04:53.69+00:00
Kayece Jan Mae Amizola 16,770 Reputation points Independent Advisor
1 answer

Detailed invoice charges

I need to know how much sales tax is being collected on my yearly subscription

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-09-30T15:31:24.4+00:00
Dan Liwosz 0 Reputation points
edited an answer 2026-09-30T23:54:27.5633333+00:00
Norah-L 11,530 Reputation points Microsoft External Staff Moderator
2 answers

refund from one account and applied to a new account

I cancelled my subscription and was charged a couple days before, have started new subscription and would like my payment applied to my new subscription.

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-09-30T16:55:41.7733333+00:00
Maureen German 0 Reputation points
answered 2026-09-30T18:26:00.4133333+00:00
paulr0511 49,300 Reputation points Independent Advisor