5,833 questions
5,833 questions with Windows for home | Windows 11 | Recovery and backup tags
2 answers
completely messed up situation
Hi all, I have a laptop that I am attempting to sell but I cannot get into it because I forgot the pin and it is required to read my fingerprint (method I would naturally use to sign in anyway). Here's the thing, I can get into the recovery area but I…
Windows for home | Windows 11 | Recovery and backup
asked
2026-10-13T22:36:06.87+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 17%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERM%3C/text%3E%3C/svg%3E)
Riley Mesimer
0
Reputation points
commented
2026-10-17T18:20:38.5966667+00:00
Riley Mesimer
0
Reputation points
1 answer
i recently downloaded a trojan by accident, and it caused hackers to have access to close to all my accounts
Because of this i had a hard time fixing everything that the hackers caused but the worse thing that couldve happened is someone fully taking my microsoft account assets from harutheyellowflash. i have no more microsoft award points, ( i used to have…
Windows for home | Windows 11 | Recovery and backup
5,833 questions
asked
2026-10-17T12:21:13.79+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 35%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPA%3C/text%3E%3C/svg%3E)
Prince Ayafor
0
Reputation points
answered
2026-10-17T12:22:29.33+00:00
AI answer
2 answers
could not clean up file history data element not found
could not clean up file history data element not found. Trying to remove obsolete versions of backup files using file history cleanup from the control panel, windows 11
Windows for home | Windows 11 | Recovery and backup
5,833 questions
asked
2026-10-15T22:36:06.7466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 2%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJE%3C/text%3E%3C/svg%3E)
Jerry Ewing
0
Reputation points
commented
2026-10-17T08:17:30.1666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 72%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHV%3C/text%3E%3C/svg%3E)
Hendrix-V
20,225
Reputation points Microsoft External Staff
Moderator
2 answers
If I factory reset my pc will I be locked out?
I was gifted a used gaming pc from my uncle and I want to factory reset the pc to remove everything to start fresh on it but I am worried that since his was the master account (I don't have access to his Microsoft acct and he can't remember his login…
Windows for home | Windows 11 | Recovery and backup
5,833 questions
asked
2026-10-16T18:51:56.5+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(163.2, 87%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMD%3C/text%3E%3C/svg%3E)
Matt De La Paz
0
Reputation points
answered
2026-10-16T19:25:23.84+00:00
EmilyS726
273.7K
Reputation points
Independent Advisor
1 answer
winload.efi file corrupted or missing
My laptop won't let me factory reset. When I try from my settings, it just tells me "reset didnt work". I've tried many things from forcing a reset by holding shift and restart, to running commands. I've looked on a bunch of forums and nothing…
Windows for home | Windows 11 | Recovery and backup
5,833 questions
asked
2026-10-16T00:42:55.19+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 70%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDA%3C/text%3E%3C/svg%3E)
Delilah Amelie Mahrani Indrawan Daniel
0
Reputation points
commented
2026-10-16T17:14:38.7766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 25%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIB%3C/text%3E%3C/svg%3E)
Ivan B
125.3K
Reputation points
Independent Advisor
1 answer
How to recover a pin and password on my surface go 3 wothout pressing shift and on button
My computer is ni not restaring when I press shift and restart button. It coms back in black screen with yhe windows logo only
Windows for home | Windows 11 | Recovery and backup
5,833 questions
asked
2026-10-16T12:19:43.2633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 16%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
Araceli Sanchez
0
Reputation points
answered
2026-10-16T12:19:59.4433333+00:00
AI answer
2 answers
Need Help re-connecting withTech Support Connection with [moderator's note: PII removed]
How to re-establish contact with MS Tech Support while they had control of Win11Pro Case No. [moderator's note: PII removed]?
Windows for home | Windows 11 | Recovery and backup
5,833 questions
asked
2026-10-15T18:51:19.4766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(76.8, 41%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERL%3C/text%3E%3C/svg%3E)
Ruthanne Lazor
0
Reputation points
edited the question
2026-10-16T07:45:54.17+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
Vikki-T
12,080
Reputation points Microsoft External Staff
Moderator
2 answers
How to restore my files in windows 11
My computer updated and shutdown properly. I booted it, it finished applying the updates, then instead of logging into my profile like it usually does, it then asked me to create a new account, and all my data and files were deleted. I then logged into a…
Windows for home | Windows 11 | Recovery and backup
5,833 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 96%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 82%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEN%3C/text%3E%3C/svg%3E)
1 answer
We need a direct link to windos 11 iso x64 ru
Please send it here or via email if it’s support from Microsoft itself — I really need to restore it. It’s a pity that you don’t cooperate with Russia. Please provide a link for at least 24 hours — I’ll be very grateful!
Windows for home | Windows 11 | Recovery and backup
5,833 questions
asked
2026-10-15T17:58:50.6233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 32%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Даня
0
Reputation points
answered
2026-10-15T20:12:21.07+00:00
Gérard Oomens
133.4K
Reputation points
Volunteer Moderator
2 answers
Looking for my Bitlcker on Windows 11 Home
Please help to find the bitlcker for my Windows , I forgot the orignal email that I use to sgin up the Windows. Please help no one aswer the phone . Thanks
Windows for home | Windows 11 | Recovery and backup
5,833 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 7.000000000000001%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESA%3C/text%3E%3C/svg%3E)
2 answers
How to find recovery Key for my new Windows 11 desktop
How to find recovery Key for my new Windows 11 desktop
Windows for home | Windows 11 | Recovery and backup
5,833 questions
asked
2026-10-15T00:52:14.8166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 54%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELB%3C/text%3E%3C/svg%3E)
Lucio Barque
0
Reputation points
answered
2026-10-15T01:25:56.09+00:00
EmilyS726
273.7K
Reputation points
Independent Advisor
1 answer
How to create a bootable UBS drive for Windows 11 arm64 using a non-arm64 computer
I have 3 Surface laptops. 2, 5, and 7 versions. My 7 version, ARM64 Snapdragon processor, took a dive and will not boot. I need to create a bootable media (USB) device to be able to get Windows reinstalled on it. According to the posting on MS, you…
Windows for home | Windows 11 | Recovery and backup
5,833 questions
asked
2026-10-14T21:26:32.58+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 78%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERS%3C/text%3E%3C/svg%3E)
Robert Stewart
0
Reputation points
answered
2026-10-14T21:26:46.4933333+00:00
AI answer
2 answers
Retrieving Deleted Word Document on Mac
Good day, I would like to retrieve a deleted document on word. Error message say's "This document is either deleted or not currently accessible." I have a path to the folder but I am unable to retrieve it. Please assist.
Windows for home | Windows 11 | Recovery and backup
5,833 questions
asked
2026-10-13T12:52:58.8966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(224.00000000000003, 62%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBT%3C/text%3E%3C/svg%3E)
Basetsana Tsuwane
0
Reputation points
answered
2026-10-13T13:26:56.16+00:00
DaveM121
939.6K
Reputation points
Independent Advisor
2 answers
screen recording got cut out
i screen recorded for around an hour and when i saved it, it only appeared as 19 minutes. i saw the limit was 4 hours to screen record and my storage is suffficient, so what could possibly cause this? and how to recover the original recording?
Windows for home | Windows 11 | Recovery and backup
5,833 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(272, 25%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
2 answers
My HP computer is frozen and I cannot open it
I tried to resolve this with Copilot on sunday 11 october 2026
Windows for home | Windows 11 | Recovery and backup
5,833 questions
asked
2026-10-13T00:46:03.4533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(12.8, 2%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPW%3C/text%3E%3C/svg%3E)
Peter Wilkinson
0
Reputation points
commented
2026-10-13T01:03:10.05+00:00
Peter Wilkinson
0
Reputation points
2 answers
How to fix File History
My File History wont work it keeps saying Reconnect your drive, and trying to do a backup required for my assignment, and i have a demo which needs me to delete a file and try to recover it, I've been trying to troubleshoot for the past two days. And its…
Windows for home | Windows 11 | Recovery and backup
5,833 questions
asked
2026-10-12T03:28:58.16+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 5%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGJ%3C/text%3E%3C/svg%3E)
Gracia Jean
0
Reputation points
answered
2026-10-12T05:06:28.99+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 72%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESI%3C/text%3E%3C/svg%3E)
SD - IA
181.4K
Reputation points
Independent Advisor
2 answers
One of the answers was accepted by the question author.
Restore Downlaod folder from OneDrive
I directed my windows11 download to Onedrive for automatic backup on the cloud but I dot particularly like that I have to search for my downloded files in the OneDrive. In doing so, my Download folder is disappeared. I want to restore my Windows 11…
Windows for home | Windows 11 | Recovery and backup
5,833 questions
asked
2026-10-12T00:00:01.98+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 57.99999999999999%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
mona sashital
20
Reputation points
accepted
2026-10-12T01:30:58.4933333+00:00
mona sashital
20
Reputation points
2 answers
Account Hacked
My account was just recently hacked about 30 minutes ago. the guy changed the email on the account and the phone number so now i have no way to even login into the account. is there anyway someone could email me and help me fix this?
Windows for home | Windows 11 | Recovery and backup
5,833 questions
asked
2026-10-11T08:57:24.86+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(115.19999999999999, 15%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJH%3C/text%3E%3C/svg%3E)
jalon hall
0
Reputation points
commented
2026-10-11T10:12:38.07+00:00
DaveM121
939.6K
Reputation points
Independent Advisor
1 answer
Why are several of my recent Systems Restore Points removed not by me and only 1 left?
I am Win 11 (64) fully updated. I updated an App (not a Microsoft App) yesterday evening and by Default a System Restore Point was created. Tonight in "fiddling "with my Outlook Settings I lost access to Outlook -would not accept my password.…
Windows for home | Windows 11 | Recovery and backup
5,833 questions
asked
2026-10-11T08:54:16.35+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 53%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EN0%3C/text%3E%3C/svg%3E)
NeilFitzjames-0675
0
Reputation points
answered
2026-10-11T08:54:28.8966667+00:00
AI answer
2 answers
Unable to restore deleted files from C:OneDrive
Good Morning everyone, I hope you are well, hope someone can help me. I am pretty computer illiterate so pardon the lingo. Last night I attempted to free up space on my C: drive. I saw that the OneDrive folder contained 47gb and I mistakenly deleted…
Windows for home | Windows 11 | Recovery and backup
5,833 questions
asked
2025-10-07T12:05:37.3366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(83.2, 5%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELB%3C/text%3E%3C/svg%3E)
Lee Bourgoin
0
Reputation points
edited an answer
2026-10-11T07:07:56.0433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 61%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERG%3C/text%3E%3C/svg%3E)
Real451T Gaming
0
Reputation points