2,850 questions with Microsoft 365 and Office | Install, redeem, activate | For home | MacOS tags

Sort by: Updated
2 answers

Redeemed Office 2024 for MacBook Air to wrong Microsoft account

Bought Office 2024 from MacWorld but installed it to the wrong Microsoft account. When I launch Word on my MacBook Air I see language about Microsoft no longer supporting a 2019 license. I would like to move the Office 2024 purchase to the correct…

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-10-09T20:19:04.0666667+00:00
Dinah Nissen 0 Reputation points
answered 2026-10-09T23:49:59.59+00:00
paulr0511 49,135 Reputation points Independent Advisor
2 answers

Bought the new 365 upgrade but cannot access it. Please speak to live person!

I purchased and downloaded the upgrade for MS365 package but cannot access any of the apps such as MSWord Wish to speak with live support.

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-10-09T15:57:48.4+00:00
ken faffler 0 Reputation points
answered 2026-10-09T16:32:15.4866667+00:00
DaveM121 937.6K Reputation points Independent Advisor
2 answers

Office no longer working

I have a 2020 mac and have always used my subscription and now I haven't been able to use it in over a month.

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-10-09T15:13:27.74+00:00
Paul Donahue 0 Reputation points
answered 2026-10-09T15:46:54.7166667+00:00
DaveM121 937.6K Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

Disable Microsoft AutoUpdate on Mac running MacOS27

I want to trash Microsoft AutoUpdate on my Mac running MacOS27. The instructions that result from a search do not return the correct answer [To delete Microsoft AutoUpdate on macOS, open Finder, go to "Go" > "Go to Folder," and…

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-10-08T19:53:19.1066667+00:00
Karen Brown 45 Reputation points
accepted 2026-10-09T15:10:40.2233333+00:00
Karen Brown 45 Reputation points
1 answer

UNINSTALL OFFICE 2016 (macOS)

Need to uninstall Office 2016. Already downloaded Office 2024. Moderator note: thread updated with operating system (macOS)

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-10-08T14:37:16.05+00:00
Lynne Ruth 0 Reputation points
answered 2026-10-08T14:42:56.6766667+00:00
Stefan Blom 353.9K Reputation points MVP Volunteer Moderator
1 answer

can't access microsoft 365 on one of two home computers

I have purchased and installed Microsoft office on a new Mac that I recently purchased. All of my microsoft office documents are on an older Mac, when I try to activate my account I receive a message "denied", yet have no trouble on the new…

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-10-06T03:20:42.2333333+00:00
Anthony McClellan 0 Reputation points
answered 2026-10-08T09:27:49.3066667+00:00
Kai-H 28,245 Reputation points Microsoft External Staff Moderator
2 answers

Can't save files

Just purchased Office home 2024. When I open an old file I can't save. When I click the yellow bar above it states I need Office 365. I did not pay for that and don't want that. how do I just update my 2016 Office files. I paid $189 aready.

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-10-08T03:47:01.3833333+00:00
Lynne Ruth 0 Reputation points
answered 2026-10-08T04:32:03.29+00:00
Estrella721 46,670 Reputation points Independent Advisor
1 answer

if I buy a new mac air, can I transfer my life-time-usage subscription of office to the new mac air?

if I buy a new mac air, can I transfer my life-time-usage subscription of office to the new mac air?

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-10-08T00:10:25.8+00:00
q_jeff askjeff 0 Reputation points
commented 2026-10-08T00:44:56.22+00:00
EmilyS726 271.5K Reputation points Independent Advisor
2 answers

Can't activate Excel on mac

Suddenly I can't save Excel worksheets. It tells me to activate my account, but when I try to do that (I get as far as entering my email), it gives an error message ('unknown error'). I've checked and Office 365 subscription is up to date. I've tried…

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-10-07T16:25:46.7966667+00:00
Fiona A 0 Reputation points
recommended 2026-10-08T00:23:53.4566667+00:00
Xavier-D 13,855 Reputation points Microsoft External Staff Moderator
1 answer

Share my account with my other computer

I wish to share one of my 4 other computers to my macbook pro and my ipad pro.

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-10-07T22:59:42.81+00:00
Joshua Dellinger 0 Reputation points
answered 2026-10-07T23:47:21.49+00:00
paulr0511 49,135 Reputation points Independent Advisor
2 answers

Microsoft 365 License Renewal Installed - NONE of my applications work (Word, Power Point, Excel etc...)

Currently, I have multiple Microsoft 365 licenses listed on my MacBook. I have a technical problem with the new license I just paid for today. NONE of my Microsoft 365 applications work; they all report that I must renew my license. I have the…

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-10-07T22:59:12.2233333+00:00
James Hill 0 Reputation points
answered 2026-10-07T23:40:58.29+00:00
Manoel Barros 22,245 Reputation points Independent Advisor
2 answers

How do I activate Microsoft 365? (Mac)

need to activate my Microsoft 365. How do i do it? Moderator note: thread updated with operating system (macOS)

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-09-30T18:12:24.1233333+00:00
vito volterra 5 Reputation points
commented 2026-10-07T23:29:41.9433333+00:00
Norah-L 11,445 Reputation points Microsoft External Staff Moderator
2 answers

wheres link to download older versions of microsoft office for my mac 2017

wheres link to download older versions of microsoft office for my mac 2017

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-10-07T18:49:26.2433333+00:00
Thomas Shilton 0 Reputation points
answered 2026-10-07T19:24:59.0333333+00:00
EmilyS726 271.5K Reputation points Independent Advisor
3 answers

Bought Microsoft 365 for Mac through Apple App Store and it will not download?

Purchased Microsoft 365 trial subscription for MacBook Air through Apple App Store and received purchase confirmation. Microsoft 365 will not download and no installer in the downloads folder. Clicking the download arrow in the App Store eventually…

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2025-11-04T00:50:49.3633333+00:00
DebTom 0 Reputation points
commented 2026-10-07T15:50:46.45+00:00
Mark Davidson 0 Reputation points
2 answers

Unable to download and install Microsoft Office 2024.

unable to download and install Microsoft Office 2024. The downloaded installer file starts with "Microsoft 365..." is this correct? I don;t want Office 365.

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2025-12-24T02:11:40.8633333+00:00
Gerald Nakasone 0 Reputation points
answered 2026-10-07T09:26:58.9133333+00:00
Stefan Blom 353.9K Reputation points MVP Volunteer Moderator
1 answer

Restore core functionality for Office 2019

I purchased Office Home & Business 2019 directly from Microsoft and installed it on my MacBook with an M1 Pro chip in 2021. As of July 13, 2026, I can no longer create or edit documents using Office. The software was advertised as a one-time…

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-10-07T03:30:22.32+00:00
Douglas McKay 0 Reputation points
answered 2026-10-07T03:38:08.3766667+00:00
EmilyS_726 30,455 Reputation points Volunteer Moderator
1 answer

activate Microsoft word on macOS 10.13.6

Hi, I'm trying to activate Word on a Mac OS 10.13.6 but when I attempt to sign in it just gives me a blank pop-up window. Any options?

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-10-06T19:15:20.2766667+00:00
Lacy Atalick 0 Reputation points
answered 2026-10-06T19:49:34.09+00:00
Ivan B 125K Reputation points Independent Advisor
1 answer

Transferring Microsoft Office License

Hello, How do I transfer my Microsoft Office License from my Dell Window Computer to my MacBook Air Computer?

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-10-06T15:49:11.41+00:00
Brian Barton 0 Reputation points
commented 2026-10-06T17:06:47.0533333+00:00
DaveM121 937.6K Reputation points Independent Advisor
2 answers

How do I speak to support on live chat?

I have just purchased Microsoft 365 and installed, but can't open Outlook, I get error code 9hehw. Why is this not working?

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2025-12-12T19:07:41.6866667+00:00
Si and Weezie James 10 Reputation points
answered 2026-10-06T13:53:06.3266667+00:00
ldu wilbill bill 0 Reputation points
1 answer

office 2024 for mac installation fails to recognise my microsoft account

I have migrated Office365 from a work laptop to a personal laptop and uninstalled office 365 and then installed Office for mac 2024. I have used the remove license tool to uninstall Office365 but now when i launch Office2024 for Mac the sign in refuses…

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-10-04T21:12:51.8533333+00:00
RomanT 0 Reputation points
commented 2026-10-06T00:21:38.1133333+00:00
Ian-T 13,535 Reputation points Microsoft External Staff Moderator