19,506 questions with Microsoft 365 and Office | Subscription, account, billing | For business | Other tags

Sort by: Updated
Updated Created Answers
2 answers

Locked out of the only Global Administrator account due to MFA issue - Microsoft 365 tenant recovery required

I am the only Global Administrator of my Microsoft 365 tenant and I am currently locked out due to a Multi-Factor Authentication (MFA) issue. Tenant: [Moderator note: Personally Identifiable Information removed] Global Administrator account: [Moderator…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-07-23T18:35:18.0966667+00:00
Md Nafiz Imtiaz 0 Reputation points
answered 2026-10-10T06:38:52.8166667+00:00
Md Nafiz Imtiaz 0 Reputation points
1 answer

Administrator MFA lockout – recovery required

Administrator locked out by MFA. Authenticator provides no code or approval request. Phone support redirects me online, and the support form fails with “Sorry, there was a problem.” I need help opening a Data Protection / tenant recovery case.

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-09T09:12:09.8133333+00:00
Jason 0 Reputation points
edited an answer 2026-10-10T04:35:00.6833333+00:00
Roebe Ta 1,545 Reputation points Independent Advisor
2 answers

My Microsoft account is being treated as a Work/School account and I cannot reach support

My personal Microsoft account is being misclassified as a Work/School account. Because of this, every support page redirects me to the Sign-in Helper and I cannot reach a human agent. My account appears to be stuck in the GUID tenant [Moderator note:…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-06-12T09:21:55.44+00:00
PeterO 5 Reputation points
edited a comment 2026-10-10T00:41:13.11+00:00
Stefan Blom 353.9K Reputation points MVP Volunteer Moderator
1 answer

How to stop Microsoft business subscription charges after leaving my employer?

Hello Microsoft Community, I need assistance with a Microsoft charge made to my personal credit card in September 2026. I previously purchased a Microsoft Copilot-related service while working for a company. I have since left that employer, and my…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-09T23:25:06.2466667+00:00
Antonio Acevedo 0 Reputation points
commented 2026-10-10T00:17:56.53+00:00
Aetherin 3,005 Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

my alpha account

I lost my phone and I want my alpha account back pls send the code into my email account

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-08T07:03:43.0266667+00:00
Usman Adamu 20 Reputation points
accepted 2026-10-09T22:41:23.84+00:00
Usman Adamu 20 Reputation points
1 answer

Locating the "billing" tab in my account

I have tried and tried to find the billing tab for my account and it's nowhere to be found. I've also tried getting someone on the phone but the automated system blocks me.

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-09T20:09:34.8066667+00:00
Debra Secher 0 Reputation points
commented 2026-10-09T21:34:28.24+00:00
Ivory 2,065 Reputation points Independent Advisor
1 answer

How do I remove a tennant id from my account

I have 4 email accounts on microsoft exchange. Somehow , when i purchased windows 365 , it took my id attaching my email address to windows 365. now I cant set up a new email via my microsoft exchange. Please help I need to remove the domain name from my…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-08T17:46:18.3266667+00:00
Chris Hill 0 Reputation points
commented 2026-10-09T20:33:32.11+00:00
Kai-L 20,020 Reputation points Microsoft External Staff Moderator
1 answer

Sole Global Admin locked out by MFA, SMS blocked with "Your account is not verified", phone support disconnects

Hello, I am the only Global Administrator of a paid Microsoft 365 Business tenant, purchased directly from Microsoft (no reseller or CSP). I am completely locked out of the Microsoft 365 admin center and Entra admin center. Situation: I know my…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-09T19:44:02.1333333+00:00
Silvano Soares 0 Reputation points
answered 2026-10-09T20:00:30.56+00:00
Ryan-N 16,125 Reputation points Microsoft External Staff Moderator
2 answers

Error message meaning

Error message: Sorry, but we’re having trouble signing you in. AADSTS50020: User account '[Moderator note: Personally Identifiable Information removed]@hotmail.com' from identity provider 'live.com' does not exist in tenant 'The [Moderator note:…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-08T16:08:48.83+00:00
annette diaz 0 Reputation points
commented 2026-10-09T19:56:21.4733333+00:00
Ryan-N 16,125 Reputation points Microsoft External Staff Moderator
1 answer

Microsoft Authenticator

I previously used the Microsoft Authenticator app for all my work accounts. Unfortunately, I recently changed my phone and haven't backed it up. Now, I'm having problems logging in. Can you help me?

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-09T13:12:01.3066667+00:00
Jhana Kesia Magcamit 0 Reputation points
edited an answer 2026-10-09T19:26:52.3666667+00:00
Kai-L 20,020 Reputation points Microsoft External Staff Moderator
1 answer

Admin Paneline Giriş

Hello Microsoft Support Team, I am the administrator of the ADY Grup Microsoft 365 business tenant. My administrator account is [[Moderator note: Personally Identifiable Information removed]@adygrupxyz.onmicrosoft.com]. I cannot access my account because…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-09T18:08:16.87+00:00
Mehtap ADAR 0 Reputation points
edited the question 2026-10-09T19:09:51.0366667+00:00
Emily T 740 Reputation points Microsoft External Staff Moderator
1 answer

Sole Microsoft 365 Global Admin Locked Out – Authenticator Deleted – MFA Reset Required

Hello Microsoft Support Team, I am the sole Microsoft 365 Global Administrator for my small business and am currently locked out of both my business email and the Microsoft 365 Admin Center. I accidentally removed my work account from Microsoft…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-09T17:12:51.7966667+00:00
Kaushik Ghosh 0 Reputation points
answered 2026-10-09T17:57:20.7366667+00:00
Ryan-N 16,125 Reputation points Microsoft External Staff Moderator
1 answer

Billing from Azure /Business portal which I cannot personally verify for my own orders or apps from MS

Hey, Does anyone have more knowledge on the next technical matter? It is quite of complicated to literate, but I try my best, because of all the circumstances it has already. I have experience on personal Microsoft store applications but this seems to be…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-16T15:35:32.53+00:00
nk0447710-9978 0 Reputation points
commented 2026-10-09T17:32:58.5133333+00:00
nk0447710-9978 0 Reputation points
2 answers

Sole Global Administrator locked out – MFA/Authenticator reset required

I am the only Global Administrator for our Microsoft 365 tenant. My previous phone containing Microsoft Authenticator is no longer available. I have a replacement phone and have installed Microsoft Authenticator, but sign-in approval requests are still…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-09T17:01:19.87+00:00
MA 0 Reputation points
answered 2026-10-09T17:24:50.75+00:00
Ryan-N 16,125 Reputation points Microsoft External Staff Moderator
1 answer

Microsoft authenticator app not working

When I try to find the code in Microsoft authenticator app it is not showing. I am not able to open my company email in my account

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-09T16:58:02.9433333+00:00
eldhose jojo 0 Reputation points
answered 2026-10-09T17:12:00.85+00:00
Jay1 Tran 1,620 Reputation points Independent Advisor
2 answers

Subject: Urgent – Sole Global Administrator Locked Out – MFA Reset Required

I am the sole Global Administrator of our Microsoft 365 business tenant (beyondpeoplepartners.com). I cannot access the Microsoft 365 Admin Center because Microsoft Authenticator is not receiving approval requests. There are no other Global…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-09T16:19:20.37+00:00
Josefina Tanoira 0 Reputation points
answered 2026-10-09T16:58:17.8566667+00:00
Elena-VH 2,130 Reputation points Independent Advisor
2 answers

Request to rename Email Address

Hi Dear Support Team, I recently signed up for a free trial, but my account was created with a different email address than intended. I received the email address [Moderator note: Personally Identifiable Information removed]…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-09T15:28:32.09+00:00
Rajendran Chinnakulanthai 0 Reputation points
edited an answer 2026-10-09T16:51:14.3333333+00:00
Chris-D 1,940 Reputation points Independent Advisor
2 answers

Sole Global Administrator locked out due to lost Microsoft Authenticator. I need Data Protection / Tenant Recovery.

I am the sole Global Administrator of a Microsoft Entra tenant. I lost the device containing Microsoft Authenticator. My password works, but the only MFA options available are the old Microsoft Authenticator approval or verification code. There is no…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-09T01:50:15.6466667+00:00
DIEGO SKUBISZ 5 Reputation points
answered 2026-10-09T16:50:27.9833333+00:00
DIEGO SKUBISZ 5 Reputation points
1 answer

URGENT — Sole Microsoft 365 Business Administrator Locked Out — Tenant Recovery Needed

I am the sole administrator and licensed user of a Microsoft 365 Business Standard subscription purchased directly from Microsoft. My annual subscription renewed successfully on May 14, 2026. Microsoft suddenly stopped recognizing my administrator…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-09T14:50:37.4133333+00:00
Kimberly Allen 0 Reputation points
answered 2026-10-09T15:21:44.58+00:00
Nam-D 4,170 Reputation points Microsoft External Staff Moderator
1 answer

can't log into my account

Hello, i would like to change my subscription so i can start using copilot, however i am not able to log into my admin environment. it keeps asking for my authenticator app code, but the authenticator it not working on my new phone. i do not have access…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-08T13:03:18.54+00:00
Rachel van Schendel 0 Reputation points
commented 2026-10-09T15:03:50.38+00:00
Liora 2,330 Reputation points Independent Advisor