5,303 questions with Microsoft 365 and Office | Subscription, account, billing | For home | Other tags

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Microsoft 365 Family: How is reducing 6 TB to 2 TB an improvement?

Microsoft is replacing six individual 1 TB OneDrive allowances with just 2 TB shared across all six users. That's a 66.7% reduction in total included storage, presented as greater flexibility for families. I've been paying for Microsoft 365 Family for…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-08T20:59:07.63+00:00
Ákos Hajdu 0 Reputation points
commented 2026-10-10T20:42:38.4466667+00:00
James Reed 0 Reputation points
1 answer

cancel subscription for Microsoft 360 and recover back 176.13 Euro

cancel subscription for Microsoft 360 and recover back 176.13 Euro

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-10T20:39:28.3533333+00:00
Arcadius Leonard Constantin 0 Reputation points
answered 2026-10-10T20:39:59.1833333+00:00

AI answer

1 answer

Billing question

Is there a way to see if I am being charged for Microsoft online, and especially, am I being charged twice each month? Michael Lanham

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-10T19:51:41.26+00:00
Michael Lanham 0 Reputation points
answered 2026-10-10T19:58:39.41+00:00
Stefan Blom 353.9K Reputation points MVP Volunteer Moderator
2 answers

NO MEMORY ON DEVICE

I RECEIVED A MESSAGE SAYING ALL MEMORY IS USED UP? BUT I HAVE just paid 84.99 on 2 oct from Microsoft I need to help me on this as I am not sure what to do

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-10T17:48:28.06+00:00
Mick Joyce 0 Reputation points
answered 2026-10-10T19:12:17.4166667+00:00
IGYQ 22,225 Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

I accidentally paid for my renewal of Microsoft 365 twice. I need a refund.

I paid with a Mastercard. Then accidentally paid with PayPal. Please refund my PayPal.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-10T16:40:35.42+00:00
Candy Lane 0 Reputation points
accepted 2026-10-10T17:15:59.2866667+00:00
Candy Lane 0 Reputation points
2 answers

Submitting Support Case: Human Contact Special Cases for Refunds

I'm beginning to get dizzy going in circles trying to find where I can submit a support case for a refund or talk/chat with a human being. Is there a secret password or super secret squirrel hidey hole door to get access for the 3 people in all of MS…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-10T15:59:24.4+00:00
Christian Buckner 0 Reputation points
answered 2026-10-10T16:32:36.31+00:00
EmilyS726 271.7K Reputation points Independent Advisor
2 answers

An unknown charge on my Card

I would like to investigate a charge, MICROSOFT*MICRO MSBILL.INFO /WA US CARD PURCHASE in my bank for. This is the name of the charge. I didnt approve this.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-10T15:45:30.9933333+00:00
Cynthia Hinchcliff 0 Reputation points
answered 2026-10-10T16:18:28.7833333+00:00
EmilyS726 271.7K Reputation points Independent Advisor
1 answer

I need contact UK number to speak to finance about payment

I need contact UK number to speak to finance about payment

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-10T15:57:57.7766667+00:00
Eram Sunil 0 Reputation points
answered 2026-10-10T15:58:23.3633333+00:00

AI answer

2 answers

Subscribtiin 365

Hello, I have cancelled my subscription 2 years ago which has been used only for 1 day , year later I been charged again even when in the system all have been cancelled , now year later I’m receiving email again that I have to cancel it if I don’t wanna…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-29T16:49:03.5566667+00:00
Bojarinova Inga 0 Reputation points
commented 2026-10-10T14:38:50.9+00:00
Thomas4-N 22,395 Reputation points Microsoft External Staff Moderator
3 answers

Microsoft 365 Basic plan

Hello, Could you please let me know if I can subscribe to the Microsoft 365 Basic plan for $1.99 per month and reactivate my account? [microsoft.com] Thank you for your assistance. Sincerely,

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-09T22:10:11.8033333+00:00
Lev Volfovsky 0 Reputation points
answered 2026-10-10T13:56:47.6133333+00:00
Stefan Blom 353.9K Reputation points MVP Volunteer Moderator
1 answer

Unable to add a payment method

I used to renew my subscription using a voucher/product key. I tried adding my credit card as a new payment method but kept getting an error message asking me to check my card details. I tried 3 different cards but still got the same issue. Any idea…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-10T08:30:14.64+00:00
Charmaine Chow 0 Reputation points
answered 2026-10-10T13:27:16.6766667+00:00
Stefan Blom 353.9K Reputation points MVP Volunteer Moderator
1 answer

How to change from family account to anither one on my windows 11 PC

I want to change Microsoft family account which has run out of time to a personal account

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-10T12:28:24.4066667+00:00
Gillian Howson 0 Reputation points
answered 2026-10-10T12:45:48.76+00:00
Marcin Policht 110K Reputation points MVP Volunteer Moderator
1 answer

Identify the devices to be used, single logon account and storage

As a start, I will be using 3 devices Home AIO, iphone and iPad M365 and office to be installed on the 3 devices. All devices to have English and Chinese writing. Using gmail account [moderator's note: PII removed]@gmail.com to sign up M365 and Office…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-09T04:44:32.4766667+00:00
Markus Woo 0 Reputation points
commented 2026-10-10T11:33:46.1333333+00:00
Vikki-T 11,975 Reputation points Microsoft External Staff Moderator
2 answers

Do I currently have a subscription to Microsoft 365?

I currently cannot send multiple emails. Am I currently subscribed to Microsoft 365?

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-08T17:53:12.2333333+00:00
Jeanne DePriest 0 Reputation points
commented 2026-10-10T11:20:40.6733333+00:00
Vikki-T 11,975 Reputation points Microsoft External Staff Moderator
1 answer

Request a arefund

Hi, i cancelled my Microsoft 365 Personal yesterday £8.49 to downgrade to £1.99 but the £8.49 had already been taken from my bankers card, can i request a refund for the difference please back to the original payment method

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-10T10:27:33.0633333+00:00
Bobbie Harp 0 Reputation points
edited an answer 2026-10-10T11:04:05.34+00:00
DaveM121 937.9K Reputation points Independent Advisor
1 answer

A charge of £100 that i know nothing about.

A payment of £100 appears on my credit card which i know nothing about.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-10T09:59:25.9833333+00:00
Paul Davis 0 Reputation points
answered 2026-10-10T10:34:45.61+00:00
DaveM121 937.9K Reputation points Independent Advisor
2 answers

use of Co-Pilot and unexpected chuck-off

I am a paying Microsoft 365 customer. I find it extraordinary that after approximately five minutes of interaction with the Copilot service I was informed that I had exhausted my permitted usage and should return at 10:00. This is not the experience I…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-07T14:47:51.8366667+00:00
Andrew Hope 0 Reputation points
commented 2026-10-10T04:27:54.2433333+00:00
Andrew Hope 0 Reputation points
1 answer

Problem with MFA

User has Microsoft 365 Personal and his license will expire in 10 days. However he can't sign in to his account because MFA is not working. He has set an SMS MFA and when he try to log in system shows error code: 399287 - Unfortunately, we are…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-08T08:47:35.59+00:00
Gabrijela Vratarić 0 Reputation points
commented 2026-10-09T23:33:27.71+00:00
Xavier-D 13,855 Reputation points Microsoft External Staff Moderator
2 answers One of the answers was accepted by the question author.

How is 2 TB of shared storage better than 1 TB per person for Microsoft 365 Family?

I received an email stating that Microsoft 365 Family cloud storage will change from 1 TB per person to 2 TB of shared storage: “More flexible cloud storage: Your cloud storage allowance will change from 1 TB per person to 2 TB of shared storage so…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-09T15:39:33.1166667+00:00
Darrin G. Labensky 40 Reputation points
edited a comment 2026-10-09T23:21:30.8533333+00:00
Craig Long 18,830 Reputation points
2 answers

Payment Reminder

I keep getting a payment reminder but I'm paid through 2027.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-09T22:34:00.5833333+00:00
Ken Handfield 0 Reputation points
answered 2026-10-09T23:16:40.76+00:00
Estrella721 46,670 Reputation points Independent Advisor