1,092 questions with Microsoft 365 and Office | OneDrive | For home | Other tags

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How to export all my Microsoft/Onedrive files from my locked account?

My Microsoft/OneDrive Account (******@outlook.com, backup email is ******@.........e.com) got restricted/locked. Besides the reason I appealed against, were never proven nor explained how exactly I was breaking any policy guidelines. So I am not…

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-09-20T09:35:56.0766667+00:00
Ibrahim Aly Media01 0 Reputation points
answered 2026-09-20T16:11:18.25+00:00
Onyx Is here 4,850 Reputation points Independent Advisor
1 answer

MS email says OneDrive is over limit, but it is not

It started about a year ago, I periodically get emails from MS warning me I am 1.2GB over my 5GB limit - but in fact I have deleted absolutely every file from OneDrive and nearly all my Outlook.com emails, months ago. But I still keep getting the same…

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-09-18T02:05:52.32+00:00
Scott Cadillac 0 Reputation points
commented 2026-09-19T21:25:56.8666667+00:00
Scott Cadillac 0 Reputation points
2 answers

OneDrive account does not show my files

I'm not able to see my files in my OneDrive account. How can I access them?

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-03-26T15:00:26.38+00:00
Nick Mansour 0 Reputation points
commented 2026-09-19T06:12:41.76+00:00
Saghirmalik-6937 0 Reputation points
4 answers

OneDrive Functionality

Need to discuss questions about OneDrive functionality with live agent.

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-09-17T16:06:09.2366667+00:00
R B 0 Reputation points
answered 2026-09-18T03:19:47.2233333+00:00
SD - IA 179.4K Reputation points Independent Advisor
2 answers

Onedrive deletes files off your hard drive with no warning.

I am incandescant with rage, and there is no way I will ever be able to convey to microsoft what they have done. Onedrive, installed and activated by default, "SYNC"s your hard drive without your approval. If they did ask for me approval,…

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-09-16T03:48:29.1433333+00:00
Paul Freeman 0 Reputation points
edited a comment 2026-09-18T03:02:18.3066667+00:00
Paul Freeman 0 Reputation points
1 answer

issue with storage space in my One Drive Account

I have renewed my Microsoft subscription using a different email account. Will files from One Drive in my previous Microsoft subscription be copied to One Drive in my new account/subscription?

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-09-16T13:16:04.0466667+00:00
Mary Rose Tan 0 Reputation points
answered 2026-09-16T13:53:25.8866667+00:00
John Jefferson Doyon 87,640 Reputation points Independent Advisor
2 answers

Photos dissapeared

Hello, All of my pictures on my OneDrive have disappeared. Does anyone know how or if I can get those pictures back?

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-09-14T22:06:48.8833333+00:00
james ruizcortez 0 Reputation points
commented 2026-09-16T09:14:30.44+00:00
Kai-H 26,840 Reputation points Microsoft External Staff Moderator
2 answers

How to create a (sub)folder in OneDrive web?

I created a folder First_Folder, I created a subfolder (so First_Folder/Subfolder1) with right click in the blank and I named it. Great. Now I put my files in my first folder (so I have a list of files, from which one is a folder, the rest are 30 other…

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-09-15T13:45:16.27+00:00
Peter 0 Reputation points
edited an answer 2026-09-15T17:39:56.6433333+00:00
Brian Tillman 27,030 Reputation points Independent Advisor
2 answers

OneDrive Files

I am Missing several files on OneDrive. OneDrive was saving files until today.

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-09-14T15:55:46.5133333+00:00
Roger Lemieux 0 Reputation points
answered 2026-09-14T16:43:00.7933333+00:00
GsN5034 - IA 77,085 Reputation points Independent Advisor
2 answers

how do I know if I have 365 E3 or E5

I use OneDrive and read that it is retiring unless I have the above. How do I know if I have this? I have 365 personal. Kathy

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-09-12T22:49:36.7666667+00:00
Kathy grossen 0 Reputation points
answered 2026-09-13T00:01:58.8666667+00:00
EmilyS726 267.8K Reputation points Independent Advisor
1 answer

Check storage

How do I check how much storage I am currently using? And will I lose saved items if I cancel subscriptions? Which.mucrosoft subscription service is better to keep 365 or one drive?

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-09-12T21:58:31.74+00:00
Kristina Carvey 0 Reputation points
answered 2026-09-12T22:05:44.6833333+00:00
Marcin Policht 108.3K Reputation points MVP Volunteer Moderator
1 answer

OneDrive data recovery after storage warning email

On May 4, 2026 I received “Urgent action required to not lose access”. Microsoft 365 subscription was not renewed. Today (Sep 9, 2026) my OneDrive files are gone / inaccessible. Please check if my OneDrive data can still be restored from Microsoft…

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-09-10T09:00:49.07+00:00
Aramis Aramis 0 Reputation points
commented 2026-09-11T05:20:29.8966667+00:00
DaveM121 932.4K Reputation points Independent Advisor
1 answer

One Drive Storage Entitlement/Quota Mismatch

My Microsoft 365 Premium subscription is active on ******@yahoo.com and my Microsoft account dashboard correctly shows 466.4 GB used of 1 TB. However, OneDrive is applying a 5 GB quota to the same account and says I am 461.4 GB over the limit and that my…

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-09-09T14:30:37.99+00:00
Obed Ceballos 0 Reputation points
commented 2026-09-09T16:16:51.4933333+00:00
John Jefferson Doyon 87,640 Reputation points Independent Advisor
2 answers

Urgent Request to Restore Deleted OneDrive Files and Folders

Dear Support Team, We are requesting your urgent assistance in restoring files and folders that were accidentally deleted from OneDrive. While attempting to synchronize data between OneDrive accounts, I mistakenly configured the synchronization using my…

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-09-03T19:01:39.11+00:00
Hosam Al-Shaer 0 Reputation points
commented 2026-09-07T23:43:28.38+00:00
Xavier-D 13,105 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

Download option not showing up in onedrive

Download option not showing up in onedrive, when I share folder with individual file using onedrive personal, people cannot download the folder, they need to download individual files one by one

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-09-06T18:51:44.0033333+00:00
Hossam Saad 20 Reputation points
commented 2026-09-06T20:00:22.51+00:00
John Jefferson Doyon 87,640 Reputation points Independent Advisor
2 answers

Vault access code

When trying to open the vault on OneDrive it asks me to verify my email. I enter my email and I receive a message that says it does not match the alternative email address with my account. I've tried deferent email addresses and they all say the same…

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-09-04T18:06:34.3566667+00:00
Myron McCarty 0 Reputation points
answered 2026-09-05T06:24:52.12+00:00
GsN5034 - IA 77,085 Reputation points Independent Advisor
2 answers

Data lost on one drive

Hi, All my data on One Drive has been lost. Now i am being asked for a renewal of the services but I only wish to continue if there is support for files retrieval.

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-09-04T09:37:55.8266667+00:00
Aseem Gupta 0 Reputation points
answered 2026-09-04T10:21:08.69+00:00
DYARI BARHAM 37,661 Reputation points Independent Advisor
2 answers

all my important files are gone

everything is missing now and i already checked the recycle folder and tryed restoring microsoft one.

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-09-01T20:14:19.6633333+00:00
Melissa Mosbey 0 Reputation points
answered 2026-09-01T21:01:32.8766667+00:00
John Jefferson Doyon 87,640 Reputation points Independent Advisor
2 answers

OneDrive folders empty but was not deleted or moved

OneDrive. A large number of files, mainly PDF and Word documents, have disappeared. The folders are still there, but several of them are now empty. The files are also missing directly from OneDrive Web, so this is not only a synchronization or Windows…

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-08-31T11:10:39.37+00:00
/ gdp 0 Reputation points
answered 2026-08-31T17:06:33.7633333+00:00
Lucus-V 13,115 Reputation points Microsoft External Staff Moderator
2 answers

I can't see my personal vault access in my onedrive

I could see my personal vault option in my onedrive, but I don't see it anymore

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-08-30T22:42:26.81+00:00
Carlos Marin 0 Reputation points
answered 2026-08-31T03:38:14.45+00:00
GsN5034 - IA 77,085 Reputation points Independent Advisor