full one drive

Craig Smith 0 Reputation points
2026-11-03T23:52:34.08+00:00

one drive is full. I deleted 6GB, I empty recycle and it shows zero files. One drive is still full at 100 MB. I stopped sync. This is frustrating, What is the solution

Microsoft 365 and Office | OneDrive | For home | Other
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  1. Ian-T 15,605 Reputation points Microsoft External Staff Moderator
    2026-11-04T06:20:23.74+00:00

    Hi @Craig Smith

    Deleting the files and emptying the online OneDrive Recycle Bin were the correct steps. The storage calculation may take up to 24 hours to update.

    Meanwhile, open OneDrive on the web > Storage used, sort the files by size, and check for large files or shared folders that may still be counted. Also confirm that your Microsoft 365 subscription is active, because an expired subscription can reduce the storage allowance.

    Stopping sync will not refresh the cloud quota, so leave it stopped for now and resume it once the storage reading updates.

    Feel free to give me an update. Have a nice day

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