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I have lost the access to one drive 1tb storage after leaving and joining a family subscription by mistake
A Microsoft file hosting and synchronization service.
My storage does not sync with family subscription
We ended up to delete my membership and rejoin the family group and it is working now. I only need to resync one drive on my Mac. Thanks a lot John. Cheers
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@Parviz Raminzad Glad to assist!
If all is resolved, feel free to mark the answer for this thread. Otherwise, if anything related to this issue is still unresolved, please let me know.
Thanks!
We ended up to delete my membership and rejoin the family group and it is working now. I only need to resync one drive on my Mac. Thanks a lot John. Cheers
Hi, @Parviz Raminzad
After rejoining the Family subscription, do you see an active Microsoft 365 Family subscription under your account here https://account.microsoft.com/services?
If it is already active, please allow a few hours for the OneDrive storage allocation to update.
If the storage still shows 5 GB or the previous limit, try unlinking and relinking your OneDrive account using this guide:
Unlink and re-link OneDrive:
You can also try resetting OneDrive if the issue persists.
Click "Add comment" to let me know.
Thanks!
Thank you, John
A couple of things:
I am using Mac and would Unlink and linking again possibly delete any data? Thanks again
Hi,
No, unlinking and relinking OneDrive on your Mac will not delete your files stored in the cloud. Once you sign in again, OneDrive will reconnect and sync your files.
You can safely follow the Mac-specific instructions here:
(Mac) https://support.microsoft.com/en-us/onedrive/unlink-and-re-link-onedrive#tabpanel_1_mac
Thanks!
Would this fix this? I am suppose to have 1TB
Did not load my image, please wait
Thanks for sharing the image.
But when you go to https://account.microsoft.com/services does the subscription show as active?
Thank you for letting me know.
Since Microsoft 365 Family does not appear as active under your account, unlinking and relinking OneDrive will not resolve the storage issue.
Please ask the subscription owner to check their sharing settings and resend the Microsoft 365 Family invitation if necessary: https://account.microsoft.com/services/office/sharing
Accept the invitation using the same Microsoft account associated with your OneDrive, then check your subscription status again.
Please update me on your progress.
Thanks!
Thanks John, will do, just to add to the mystry, I can see myself in the family!!?
Hi,
Thanks for sharing the screenshot. I can see that you are already listed in the Microsoft family group.
Just to clarify, is the Microsoft 365 Family subscription owner also a member of this family group?
If the subscription owner is not part of the group, they may need to join it first before sharing the Microsoft 365 Family subscription with you.
Also, if you are already part of another Microsoft family group, you may need to leave it before accepting an invitation to join a different family group.
Thanks!
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