Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
20,876 questions
0 answers
I tried to refresh the 2024 license data
I installed Office/Home 2024. It does not show up when I open Excel or Word, when I go to File Account Product Information. I followed these instructions to update cached licensing information but could not so. It would not let me proceed to Step 4. This…
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked
2026-11-06T23:20:25.25+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(41.6, 37%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECF%3C/text%3E%3C/svg%3E)
Constance Falk
0
Reputation points
commented
2026-11-06T23:53:06.8633333+00:00
EmilyS726
278.4K
Reputation points
Independent Advisor
1 answer
Onedrive additional storage
I have purchased additional storage many months ago. This month right after the billing cycle, Onedrive will not let me add additional files to the cloud storage saying I am over quota which I definitely am not. Microsoft had this same problem many…
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
26,737 questions
asked
2026-11-06T17:53:13.8666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 20%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJM%3C/text%3E%3C/svg%3E)
John Madill
0
Reputation points
answered
2026-11-06T23:47:36.65+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 82%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEN%3C/text%3E%3C/svg%3E)
Emma1-N
14,905
Reputation points Microsoft External Staff
Moderator
2 answers
MSN account restricted for longer than 72 hours
My Microsoft/MSN account has been displaying the message: "Account restricted – You cannot post comments for 72 hours." This restriction has now been in place for approximately three weeks, considerably longer than the stated suspension…
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
58,755 questions
asked
2026-11-06T13:02:01.55+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 37%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDC%3C/text%3E%3C/svg%3E)
David Chappell
0
Reputation points
edited the question
2026-11-06T23:47:03.27+00:00
Gérard Oomens
133.7K
Reputation points
Volunteer Moderator
1 answer
Read-only Word: Text selection triggers the Office pop-up
该窗口显示“使用 Office 连接体验”，并有一个“隐私首选项”按钮，大概是用来启用或禁用此功能（从而消除这个非常烦人的弹出窗口）。 我目前关闭所有的链接，要求也是必须保持关闭，开启就会让我的文件蚀刻保存在云端，很卡，我会利用onedrive同步而不是office同步。 一万个问什么？？就是选中要复制粘贴，都会弹窗，太烦人了，关闭了所有的copilot/辅助功能/朗读等，依然解决不了问题。 Word displays “Use Office connected experiences”…
Microsoft 365 and Office | Word | For home | Windows
Microsoft 365 and Office | Word | For home | Windows
A family of Microsoft word processing software products for creating web, email, and print documents.
63,026 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(137.6, 17%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EL%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 84%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EXD%3C/text%3E%3C/svg%3E)
2 answers
Tuve un problema con mi cámara.
Estaba trabajando, conectada en Zoom y de pronto mi cámara se cerro y no pude encenderla más. Abrí cámara y tampoco me dejaba encenderla. Los permisos para usar la cámara están encendidos, no hice algún ajuste en especial para que se apagara.
Windows for home | Windows 11 | Settings
10,223 questions
asked
2026-11-04T20:18:24.3466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 50%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIC%3C/text%3E%3C/svg%3E)
Ingrid Cortés
0
Reputation points
edited an answer
2026-11-06T23:42:21.16+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
18,950
Reputation points Microsoft External Staff
Moderator
2 answers
Is Office Home 2024 installed if Excel and Word still indicate I'm using Home and Student 2021?
In installed Office Home 2024 today but when I go into Word or Excel to check my version, it still says Home and Student 2021, which is no longer supported. How can I verify the new software is installed correctly?
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
20,876 questions
asked
2026-11-06T23:03:43.68+00:00
Constance Falk
0
Reputation points
answered
2026-11-06T23:39:17.3366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 70%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EE%3C/text%3E%3C/svg%3E)
Estrella721
47,660
Reputation points
Independent Advisor
1 answer
Please return the old copilot also known as copilot legacy
this update has affected many users with their relationships and old conversations with the old copilot numbers of feedback are growing everyday users are frustrated and begging for the old copilot as a whole with all of its old features this update has…
Microsoft Copilot | Windows Copilot | App
Microsoft Copilot | Windows Copilot | App
An application or feature powered by Windows Copilot to assist users with tasks and productivity
370 questions
asked
2026-10-28T04:25:34.8033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 4%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJJ%3C/text%3E%3C/svg%3E)
Jebbooo Jebbooo
455
Reputation points
commented
2026-11-06T23:37:57.33+00:00
Jebbooo Jebbooo
455
Reputation points
1 answer
product key
i did a full reset on my pc and can no longer find my product key to start the system activation
Windows for home | Windows 11 | Licensing and activation
5,515 questions
asked
2026-11-06T23:05:34.7433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 87%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMO%3C/text%3E%3C/svg%3E)
Missy O'Connor
0
Reputation points
commented
2026-11-06T23:37:30.5266667+00:00
EmilyS726
278.4K
Reputation points
Independent Advisor
2 answers
Feedback: 45-Minute Limit for Fundamentals Exams (900-Series) is Insufficient
I am writing to provide constructive feedback regarding the current 45-minute time allocation for Microsoft 900-series Fundamentals exams (specifically referencing the AB-900). While I understand that fundamentals exams contain fewer questions than…
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
58,755 questions
asked
2026-11-06T17:33:28.2666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(83.2, 22%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESM%3C/text%3E%3C/svg%3E)
Stacey Matkowski
0
Reputation points
answered
2026-11-06T23:34:04.2466667+00:00
Julian Sharp
47,706
Reputation points
1 answer
Mouse clicks stop working on Windows desktop and taskbar until I launch CMD as administrator
After restarting Windows, I experience an unusual mouse input issue. I can switch between open windows using Alt + Tab, but clicking anywhere inside a window causes it to lose focus. The taskbar also becomes unresponsive to mouse clicks, and hover…
Windows Insider program | Windows Insider preview | Input, touch and mouse
asked
2026-11-06T17:23:32.3133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 9%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBA%3C/text%3E%3C/svg%3E)
Berkan Atilgan
0
Reputation points
answered
2026-11-06T23:34:02.96+00:00
Emma1-N
14,905
Reputation points Microsoft External Staff
Moderator
2 answers
I need the most basic account that offers use of PowerPoint
I currently have a Family Plan, which is more than I need. All I need is to be able to use PowerPoint on one device. Word and Excel would be nice, but not essential. PowerPoint is essential. What is the best subscription for a single user of PowerPoint?
Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
2,132 questions
asked
2026-11-06T22:58:33.85+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 30%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPT%3C/text%3E%3C/svg%3E)
Pete Theodore
0
Reputation points
answered
2026-11-06T23:32:48.1233333+00:00
EmilyS726
278.4K
Reputation points
Independent Advisor
2 answers
One of the answers was accepted by the question author.
Delete & Move To Tabs Moved!
This is about Hotmail.com/Outlook.com, internet email. Why did they move the Reply, Delete and Move To tabs to the center of the read and compose screens? They used to be on the left side, and I've gotten so used to them there. But now, Report…
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
11,551 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 27%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESG%3C/text%3E%3C/svg%3E)
2 answers
Appeal of Microsoft Certification Exam - Christopher Singer - Request 2610290050001702
Dear Microsoft Worldwide Learning Security Team, On Monday, 2 November 2026, I received a "Notification of Microsoft Certification Exam Ban" from your team, stating that I was identified as having violated exam rules and that a restriction was…
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
58,755 questions
asked
2026-11-06T10:34:04.42+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 30%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECS%3C/text%3E%3C/svg%3E)
Christopher SINGER
0
Reputation points
answered
2026-11-06T23:29:33.6866667+00:00
Julian Sharp
47,706
Reputation points
1 answer
I cannot log into my Email ive had since a child its on my old phone number i dont have anymore, and u keep decling my recovery appeal.
Hi, I need help recovering my old Hotmail account, which I've had since 2017. I no longer have access to the phone number registered for security verification. I am still signed into the Microsoft account through Minecraft, but I cannot access Outlook or…
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
25,612 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 89%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
3 answers
University Email Rejected by Gmail Due to Low Sending Domain Reputation (550 5.7.350)
Dear Microsoft Support Team, I am writing to request your assistance regarding a persistent email delivery problem affecting my university email account, ******@agr.suez.edu.eg, which is hosted on Microsoft 365. I am a faculty member (Associate…
Microsoft 365 and Office | Microsoft 365 Defender | Other | Windows
Microsoft 365 and Office | Microsoft 365 Defender | Other | Windows
An integrated threat protection solution designed to detect, investigate, and respond to cyber threats across Microsoft 365 services.
425 questions
asked
2026-11-06T22:47:53.28+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 81%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDG%3C/text%3E%3C/svg%3E)
Dr. Ghazy
0
Reputation points
answered
2026-11-06T23:27:30.05+00:00
EmilyS_726
34,015
Reputation points
Volunteer Moderator
6 answers
windows media player 11 how to get album information
How do I get album information for the cds I rip in Windows 11 Media player?
Windows for home | Windows 11 | Apps
2,472 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 18%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELD%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(268.8, 22%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMW%3C/text%3E%3C/svg%3E)
2 answers
In need to connect my HP printer to window app Get this app while signed in to your Microsoft account and install on up to ten Windows devices.
I need to make sure my Microsoft APP is connected to my HP printer
Windows for home | Other | Devices and drivers
6,943 questions
asked
2026-11-06T14:54:57.8733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(12.8, 79%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGC%3C/text%3E%3C/svg%3E)
Glenda Cunningham
0
Reputation points
answered
2026-11-06T23:23:07.8766667+00:00
Emma1-N
14,905
Reputation points Microsoft External Staff
Moderator
1 answer
i cant login 365 stuck in a loop
i have changed my password, then MS asks me to enter code from authnticator but no code is cumming alternative methods say allways authenticator code and my phone number is nor verified ms bissunes support is a chatbot and it will not work please advice …
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
20,221 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 76%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EF%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 0%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDT%3C/text%3E%3C/svg%3E)
0 answers
M365 Copilot Agent fails to process runtime Word attachments
We are experiencing a repeatable issue with Microsoft 365 Copilot agents processing Word documents uploaded during a chat. Steps to reproduce: Start a new chat with an M365 agent. Upload a DOCX file at runtime. Ask the agent to read or analyze the…
Microsoft Copilot | Microsoft 365 Copilot | Development
Microsoft Copilot | Microsoft 365 Copilot | Development
Building and customizing solutions using Microsoft 365 Copilot APIs and tools
1,857 questions
asked
2026-11-06T23:14:32.54+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(176, 1%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERR%3C/text%3E%3C/svg%3E)
Redalen, Ryan
5
Reputation points
2 answers
Why is there not restocking any of Gift Cards (Amazon Pay, Croma) from many months? Is there any conformation that Is it restocking or not?
Why is there not restocking any of Gift Cards (Amazon Pay, Croma) from many months? Is there any conformation that Is it restocking or not?
Microsoft Edge | Open the browser | Windows 11
Microsoft Edge | Open the browser | Windows 11
Launching Microsoft Edge on Windows 11
712 questions
asked
2026-11-06T21:36:39.3033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 17%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EST%3C/text%3E%3C/svg%3E)
shantanu tiwari
0
Reputation points
answered
2026-11-06T23:12:37.7866667+00:00
Estrella721
47,660
Reputation points
Independent Advisor