424 questions

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1 answer

HOW UNINSTALL THIS FILES

WHAT WE HAS TO UNINSTALL

Microsoft 365 and Office | Microsoft 365 Defender | Other | Windows
asked 2026-11-04T18:11:41.5433333+00:00
Mohammed Shaan 0 Reputation points
answered 2026-11-04T19:00:19.2433333+00:00
Stefan Blom 357.1K Reputation points MVP Volunteer Moderator
2 answers

how can i remove scam from my screen

scam on screen how do i get rid of it with defender

Microsoft 365 and Office | Microsoft 365 Defender | Other | Windows
asked 2026-06-15T15:08:55.8933333+00:00
Donald DuRussel 5 Reputation points
commented 2026-11-02T15:35:47.5766667+00:00
Mustakim Mirza 0 Reputation points
1 answer One of the answers was accepted by the question author.

I am unable to login to MS Defender. #defender

I am unable to login to MS Defender. I've tried with both of my emails, and I'm unable to find any information on how to resolve this. How do I resolve that? #defender

Microsoft 365 and Office | Microsoft 365 Defender | Other | Windows
asked 2026-10-31T02:19:35.2433333+00:00
Clark 20 Reputation points
accepted 2026-10-31T02:28:25.4+00:00
Clark 20 Reputation points
2 answers

Delete messages

How to DELETE the messages without going through the Quarantine Notification process ?

Microsoft 365 and Office | Microsoft 365 Defender | Other | Windows
asked 2026-10-20T22:43:21.59+00:00
Dipankar Chatterjee 0 Reputation points
commented 2026-10-25T15:35:43.2333333+00:00
Thomas4-N 23,140 Reputation points Microsoft External Staff Moderator
1 answer

How to speak to a real life agent? i need to gain global admin access to my business account. I own the business

How to speak to an agent? I need to gain global admin access to my business account. I own the business. I cannot upgrade any of my users of accounts as I have no global admin access. The previous global admin has deleted the Microsoft authenticator…

Microsoft 365 and Office | Microsoft 365 Defender | Other | Windows
asked 2026-10-22T16:59:03.5233333+00:00
David Lockwood 0 Reputation points
answered 2026-10-22T17:42:28.4633333+00:00
Stefano Sirri 3,170 Reputation points Independent Advisor
1 answer

Install Microsoft office in my windows 11

Dear Microsoft team, How to fix this, Thanks Simao

Microsoft 365 and Office | Microsoft 365 Defender | Other | Windows
asked 2026-10-16T02:09:05.0266667+00:00
Simao Zainal Ramos 0 Reputation points
answered 2026-10-16T02:41:49.7933333+00:00
EmilyS726 277.8K Reputation points Independent Advisor
1 answer

How do I switch to UNREAD messages only on the "New" outlook

There is no button for "UNREAD" messages like there used to be in the Clasic view of my mail client. How do I get this back

Microsoft 365 and Office | Microsoft 365 Defender | Other | Windows
asked 2026-10-15T18:10:57.03+00:00
Greg Petersen 0 Reputation points
answered 2026-10-15T20:10:33.2933333+00:00
Gérard Oomens 133.6K Reputation points Volunteer Moderator
2 answers

I can't log into Microsoft Defender to respond to an email of theirs

I received an email this morning that Defender's coverage of one of my devices is turned off; log in to turn it on. It won't let me log in, trying email, user name or phone number. Obviously I can sign in here, but the email won't let me.

Microsoft 365 and Office | Microsoft 365 Defender | Other | Windows
asked 2026-09-25T14:45:37.92+00:00
Steve Westcott 0 Reputation points
commented 2026-09-28T23:49:02.4233333+00:00
Xavier-D 14,265 Reputation points Microsoft External Staff Moderator
1 answer

Email in Quarantine was Denied Release

I am conversing through my work account with another researcher in a different organization, they have sent me code through an attachment. This went into quarantine and when I requested release it got denied with no explanation why. I need this email for…

Microsoft 365 and Office | Microsoft 365 Defender | Other | Windows
asked 2026-09-28T18:05:00.94+00:00
Kinga 0 Reputation points
answered 2026-09-28T18:43:23.08+00:00
Brian Tillman 28,135 Reputation points Independent Advisor
1 answer

95% of my emails are going to junk folders and we are not sending spam.

We got our domain back in January and didnt send me an emails for the first 3 months. We then ramped it up since then for catching up with people we knew, letting them know our updated contact information. We also reached out to some cold leads, again…

Microsoft 365 and Office | Microsoft 365 Defender | Other | Windows
asked 2026-09-21T19:04:34.9266667+00:00
Michael Yokay 0 Reputation points
answered 2026-09-21T19:05:01.78+00:00

AI answer

1 answer

unable to log into microsoft defender

i am using my own account but i am unable to use the microsoft defender and no link or help to fix is available on the screen.

Microsoft 365 and Office | Microsoft 365 Defender | Other | Windows
asked 2026-09-18T22:41:18.0833333+00:00
sunku anand 0 Reputation points
answered 2026-09-18T23:24:36.9933333+00:00
Jeronimo Fuerte 48,525 Reputation points Independent Advisor
1 answer

Microsoft 365 Developer Global Administrator account blocked for almost 3 months — support cases repeatedly transferred with no resolution

Hi Microsoft Community, I am posting this because I have been trying to resolve an issue with my Microsoft 365 Developer tenant for almost three months, and I am still unable to access my account. My Global Administrator account was blocked/disabled, and…

Microsoft 365 and Office | Microsoft 365 Defender | Other | Windows
asked 2026-09-18T05:31:20.7133333+00:00
shawn rodrigues 0 Reputation points
answered 2026-09-18T08:14:40.8666667+00:00
Onyx Is here 5,535 Reputation points Independent Advisor
1 answer

Cancel my Microsoft subscription.

I had a Microsoft 365 subscription during my online school with school email. I no longer have school account and have no way to login to that account. Tried multiple ways to contact Microsoft for cancelling but only gets AI that asks me to login to my…

Microsoft 365 and Office | Microsoft 365 Defender | Other | Windows
asked 2026-09-18T02:08:32.48+00:00
Sm Sunny 0 Reputation points
answered 2026-09-18T02:47:46.7+00:00
Estrella721 47,565 Reputation points Independent Advisor
1 answer

ERR_SSL_PROTOCOL_ERROR

A few users reported that they could not access any Microsoft 365 services. I checked Intune, and the devices were compliant. There were no sign-in logs because the connection was not reaching Microsoft. We could not sync the devices, but the date and…

Microsoft 365 and Office | Microsoft 365 Defender | Other | Windows
asked 2026-09-10T19:28:24.12+00:00
anju sukumaran 0 Reputation points
commented 2026-09-14T23:48:39.55+00:00
Xavier-D 14,265 Reputation points Microsoft External Staff Moderator
2 answers

I need help with Microsoft 365 Personal subscription billing and refund. I want to move to Microsoft 365 Business

I currently have Microsoft 365 Personal, which renewed on 12 August 2026 for £84.99. I now need Microsoft 365 Business for my company and would like to use one Microsoft 365 subscription for the Office desktop apps, while keeping my personal email…

Microsoft 365 and Office | Microsoft 365 Defender | Other | Windows
asked 2026-09-02T18:33:22.4733333+00:00
Andrea Friedle 0 Reputation points
edited an answer 2026-09-02T19:15:21.42+00:00
Allan Solomon Mejia 10,640 Reputation points
1 answer

I was charged twice for the same subscription just 2 different order numbers.

Hi, I ordered a subscription yesterday and today I noticed I received 2 emails with 2 different order numbers. I also was charged twice. PII removed. Thank you, MaryBeth Jung

Microsoft 365 and Office | Microsoft 365 Defender | Other | Windows
asked 2026-08-25T20:17:26.88+00:00
Stepping Stones 0 Reputation points
edited the question 2026-08-25T21:09:57.64+00:00
EmilyS_726 34,010 Reputation points Volunteer Moderator
2 answers

Help setting up account

I am trying to set up an account on Authenticator but it is not sending me the code to verify the account. Any help would be appreciated!

Microsoft 365 and Office | Microsoft 365 Defender | Other | Windows
asked 2026-08-19T18:23:03.7533333+00:00
Kristen Guillory 0 Reputation points
commented 2026-08-23T01:01:57.87+00:00
Kai-H 30,315 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

Clarification on whether Microsoft Defender is operating as AV or EDR

Could you please help determine whether Microsoft Defender deployment is functioning only as an Antivirus (AV) solution, or whether it is also operating with Endpoint Detection and Response (EDR) capabilities enabled? Specifically, we would like to…

Microsoft 365 and Office | Microsoft 365 Defender | Other | Windows
asked 2026-08-17T08:39:54.5633333+00:00
Amara, Hany 20 Reputation points
accepted 2026-08-17T11:14:13.1333333+00:00
Amara, Hany 20 Reputation points
1 answer

I am not getting answers from the windows Defender Team

I have been asking questions about alerts and Microsoft Defender and am not getting any help. How can I get answers to my questions? This is not an application on my computer issue; this is a backend issue. I have gone to defender on the web on different…

Microsoft 365 and Office | Microsoft 365 Defender | Other | Windows
asked 2026-06-08T18:33:38.8866667+00:00
Scott Moore 0 Reputation points
commented 2026-08-13T17:14:43.4533333+00:00
MUSTAFA SALAH 1,915 Reputation points
2 answers

Unable to download investigation package from MDE.

I'm trying to download an investigation package in Defender for Endpoint and the network response is failing with a 403 and showing this: <?xml version="1.0" encoding="utf-8"?> <Error> …

Microsoft 365 and Office | Microsoft 365 Defender | Other | Windows
asked 2026-08-12T01:02:08.8566667+00:00
Josh Madakor 30 Reputation points
commented 2026-08-13T06:24:01.3433333+00:00
Kai-H 30,315 Reputation points Microsoft External Staff Moderator