Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
26,802 questions
1 answer
Subscription renewed but not recognised - impossible to get help
My Microsoft 365 Family Classic (Windows desktop) was due for renewal. I renewed on 1 September 2026 and received an email confirming that it had been renewed on 4 September 2026. On the weekend other family members said that they could not use the apps…
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked
2026-10-27T04:51:05.9933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 94%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJM%3C/text%3E%3C/svg%3E)
Johanna McLuskey
0
Reputation points
answered
2026-10-27T04:52:29.6166667+00:00
AI answer
1 answer
microsoft word is read only
a week ago, I cannot edit or save a word file. it states that the subscription has lapsed but it has not. What do I do
Microsoft 365 and Office | Word | For home | Other
Microsoft 365 and Office | Word | For home | Other
A family of Microsoft word processing software products for creating web, email, and print documents.
749 questions
asked
2026-10-27T03:00:39.4366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 16%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGC%3C/text%3E%3C/svg%3E)
Gim Cheen Tan
0
Reputation points
commented
2026-10-27T03:35:05.8733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 70%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EE%3C/text%3E%3C/svg%3E)
Estrella721
47,875
Reputation points
Independent Advisor
1 answer
My Microsoft Account was hacked and my details and email was changed
Because of the email change I have no option to get my Account back or to terminate it. Microsoft doesn't help, they lead me to sites where I have to sign in. But the email I use is wrong. Is there a way to get my account back?
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,855 questions
asked
2026-09-18T06:45:13.17+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 33%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
Reckmund
10
Reputation points
commented
2026-10-27T03:29:54.41+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 91%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDS%3C/text%3E%3C/svg%3E)
Daniel Suraj2
0
Reputation points
1 answer
Unable to log in or reset password in linkedin. "Something unexpected happened" and "Challenge failed" errors
I am locked out of my LinkedIn account and need help regaining access. The problems I am facing: On the website, every login attempt fails with the error "Something unexpected happened. Please try again." The "Forgot password" page…
Microsoft 365 and Office | Other
Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
9,609 questions
asked
2026-10-27T03:27:44.3366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 48%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESF%3C/text%3E%3C/svg%3E)
Savindi Fernando
0
Reputation points
answered
2026-10-27T03:28:32.75+00:00
AI answer
1 answer
I cannot receive email from discord support
I am not receiving any emails from discord. My discord account was hacked, therefore I need to make a separate support account for discord using this email address However, the hacker also had hacked into my email and somehow disabled email reception…
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
11,648 questions
asked
2026-10-27T03:17:34.24+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 76%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESG%3C/text%3E%3C/svg%3E)
soonmin gwag
0
Reputation points
answered
2026-10-27T03:19:16.1633333+00:00
AI answer
1 answer
Azure for Students Verification Issue – Academic Email Not Registered and Unable to Contact Support
Dear Microsoft Azure Support Team, Hello, I am a university student from mainland China, and I am writing to request assistance with activating my Azure for Students benefits. I have already successfully verified my student status through GitHub…
Azure Cloud Services
Azure Cloud Services
An Azure platform as a service offer that is used to deploy web and cloud applications.
1,089 questions
asked
2026-10-27T03:16:49.34+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 27%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
皓为 黄
0
Reputation points
answered
2026-10-27T03:18:19.48+00:00
AI answer
1 answer
Why doesn't TODO stop displaying a reminder when I have closed it???
Yesterday I created a TODO with 3 steps. Today, I closed each of the 3 steps and then I closed the main TODO. So, why in heck does TODO continually bring it up like it hasn't been closed? Even why I close Outlook and then get back into it, TODO ALWAYS…
Microsoft 365 and Office | Microsoft To Do | For home
Microsoft 365 and Office | Microsoft To Do | For home
A cloud-based task management app from Microsoft that helps users organize and manage daily tasks across devices.
390 questions
asked
2026-10-27T00:21:25.22+00:00
Rod Falanga
1,216
Reputation points
answered
2026-10-27T00:22:26.9666667+00:00
AI answer
1 answer
Download and run Microsoft’s Office License Removal Tool for Mac
**Download and run Microsoft’s **Office License Removal Tool for Mac
Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
3,075 questions
asked
2026-10-27T00:10:20.6633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(147.20000000000002, 75%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWP%3C/text%3E%3C/svg%3E)
William Pfeiffer
0
Reputation points
answered
2026-10-27T00:10:37.6966667+00:00
AI answer
1 answer
How to create a ticket for Azure Locked Subscription
I have been locked out of my Azure Subscription, my company changed our Visual Studio subscription from Enterprise to Professional. I have virtual servers and others in the subscription. I want to be able to download or transfer them to the new…
Cost Management
Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
5,175 questions
asked
2026-10-26T23:42:47.8433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(147.20000000000002, 0%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGJ%3C/text%3E%3C/svg%3E)
GVL-Jude25 Admin
0
Reputation points
answered
2026-10-26T23:43:37.06+00:00
AI answer
1 answer
Urgent: Name Change Request Blocked by Engage Center Loading Loop
Hello, I need to update my legal name on my Microsoft Certification profile to match my government ID for an upcoming exam. However, the intake form at aka.ms/credentials-support is completely broken for me. After I sign in and select the "Support…
Microsoft 365 and Office | Subscription, account, billing | Other | Other
Microsoft 365 and Office | Subscription, account, billing | Other | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
3,043 questions
asked
2026-10-26T22:45:10.7+00:00
Sudharsan Kesavanarayanan
1
Reputation point MVP
answered
2026-10-26T22:46:35.39+00:00
AI answer
1 answer
Artifact Signing organization validation failed after successful ID/selfie verification — escalation requested
I am requesting help from a Microsoft moderator with Azure Artifact Signing Public Trust organization identity validation for Trevor Old LLC (submitted organization name: Trevor Old LLC DbA TrevBot). On October 26, 2026: I submitted the organization…
Artifact Signing
Artifact Signing
A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)
1,792 questions
asked
2026-10-26T22:33:19.7466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 56.00000000000001%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETO%3C/text%3E%3C/svg%3E)
Trevor Old
0
Reputation points
answered
2026-10-26T22:35:13.7333333+00:00
AI answer
1 answer
Issue After Copilot Upgrade – Missing Project Work and Chat History
Following the Copilot upgrade, all of my previous projects and project chats have disappeared. I am unable to locate any of the conversations or associated project data that were previously available. I cannot find the related chat in history…
Microsoft Copilot | Microsoft 365 Copilot | Development
Microsoft Copilot | Microsoft 365 Copilot | Development
Building and customizing solutions using Microsoft 365 Copilot APIs and tools
1,868 questions
asked
2026-10-14T07:59:30.42+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(182.40000000000003, 0%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKK%3C/text%3E%3C/svg%3E)
Kamal Kannan
0
Reputation points
commented
2026-10-26T22:06:05.0233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 96%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDL%3C/text%3E%3C/svg%3E)
Donald Litz
0
Reputation points
1 answer
PostgreSQL Flexible Server B1ms deployment fails with SkuNotAvailable in West US 3 despite appearing in Azure CLI
I am setting up a development database for a small internal business application using an Azure Free Trial subscription. Creating an Azure Database for PostgreSQL Flexible Server in West US 3 fails with: SkuNotAvailable: Specified SKU is not supported in…
Azure Database for PostgreSQL
Azure Database for PostgreSQL
An Azure managed PostgreSQL database service for app development and deployment.
2,118 questions
asked
2026-10-26T21:57:02.6166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 80%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBL%3C/text%3E%3C/svg%3E)
Benji Lentz
0
Reputation points
answered
2026-10-26T21:58:07.6466667+00:00
AI answer
1 answer
I need help with my $50 Microsoft redeem code purchase
Contact us at Microsoft support We’re having trouble processing your payment and we’d like to get it sorted out. Get more info w5K3VQovj0amnxT6.10.61.10 Mon, 26 Oct 2026 21:40:19 GMT
Windows for home | Windows 11 | Microsoft Store
3,438 questions
asked
2026-10-26T21:46:48.36+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 78%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJJ%3C/text%3E%3C/svg%3E)
Jeremiah Johnson
0
Reputation points
answered
2026-10-26T21:47:54.4366667+00:00
AI answer
1 answer
Copilot is not reliably reading my documents
Hello, I use Microsoft Copilot, review records, analyze data, and draft reports. I'm hoping someone can help me troubleshoot a document-access problem that has developed over approximately the past 2–3 weeks. The problem: When I upload a document,…
Microsoft Copilot | Other
2,411 questions
asked
2026-10-26T21:38:40.7666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 40%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPC%3C/text%3E%3C/svg%3E)
Pacetti Christine
0
Reputation points
answered
2026-10-26T21:40:18.03+00:00
AI answer
1 answer
Helping fix Stutter/lag Issues on PC with Xbox Controller
Hello - I keep on having lag/stuttering on my PC when playing games. I use a Xbox fusion 2 controller, which I believe is the reason why I’m experiencing these issues. Sometimes my games run great for 3mins and then I’ll just freeze up for 15seconds. My…
Windows for home | Windows 10 | Performance and system failures
42,922 questions
asked
2026-10-26T21:16:03.72+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(224.00000000000003, 96%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB%3C/text%3E%3C/svg%3E)
Bbackman
0
Reputation points
answered
2026-10-26T21:38:58.7566667+00:00
AI answer
1 answer
HELP LOCATING ORGANIZATIONS USER ADMINISTRATION ACCOUNT
Great afternoon to you. My name is Eboni Cartwright, and I am the administrative manager for National Housing Resource Center. We have been trying to migrate data from Dropbox to Microsoft SharePoint, but we have not been able to identify who the admin…
Microsoft 365 and Office | SharePoint | For business | Other
Microsoft 365 and Office | SharePoint | For business | Other
A group of Microsoft Products and technologies used for sharing and managing content, knowledge, and applications.
2,507 questions
asked
2026-10-26T21:14:44.6766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(102.4, 74%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEC%3C/text%3E%3C/svg%3E)
Eboni Cartwright
40
Reputation points
commented
2026-10-26T21:19:23.2366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 15%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJB%3C/text%3E%3C/svg%3E)
Jack-Bu
7,310
Reputation points Microsoft External Staff
Moderator
1 answer
setup.exe file
where is my setup.exe file located, and how do I access it
Windows for home | Windows 10 | Files, folders, and storage
23,635 questions
asked
2026-10-26T20:37:16.5266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(99.2, 40%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDV%3C/text%3E%3C/svg%3E)
David Vock
0
Reputation points
commented
2026-10-26T21:11:56.5066667+00:00
EmilyS726
279.7K
Reputation points
Independent Advisor
1 answer
Azure Artifact Signing – Two identity validations failed after AU10TIX verification
Hello Microsoft Support Team, We have created a paid Azure Artifact Signing Basic account for our company in Croatia. On October 26, 2026, we submitted two organization identity validation requests. Both requests show the status "Failed". We…
Artifact Signing
Artifact Signing
A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)
1,792 questions
asked
2026-10-26T20:59:36.3266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 16%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKP%3C/text%3E%3C/svg%3E)
KIKO PETRIJA
0
Reputation points
answered
2026-10-26T21:01:09.27+00:00
AI answer
1 answer
PostgresSQL server deleted two weeks ago has not gone away
Hi: I deleted a PostgresSQL flexible server two weeks ago via the Cloud Shell CLI but it is still generating billing charges and Health Events reporting: "An unexpected problem is preventing restoring access to your Azure Database for PostgreSQL -…
Azure Database for PostgreSQL
Azure Database for PostgreSQL
An Azure managed PostgreSQL database service for app development and deployment.
2,118 questions
asked
2026-10-26T20:59:15.7933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 63%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECE%3C/text%3E%3C/svg%3E)
Carlos Enrique Caicedo Bastidas
0
Reputation points
answered
2026-10-26T21:00:23.8966667+00:00
AI answer