I cannot receive email from discord support

Because the blocked-sender entry is already removed, check for malicious Rules and Forwarding, then allowlist Discord’s official addresses and request a new support-account activation email.

1. Remove any settings left by the attacker

Use Outlook.com in a desktop browser because mailbox rules must be reviewed on a computer.

1. Select Settings (gear) → Mail → Rules.
2. Delete unfamiliar rules, particularly anything that:
   • Mentions Discord, support, tickets, or m.discord.com.
   • Deletes, redirects, or moves messages.
   • Uses Stop processing more rules.
3. Go to Settings → Mail → Forwarding.
4. Turn forwarding off if you did not configure it. If you intentionally use forwarding, verify the destination and enable Keep a copy of forwarded messages.
5. Check for any Sweep rule that deletes or moves Discord messages.

Rules and forwarding can make messages disappear even after the sender is removed from the blocked list. Microsoft specifically recommends checking both for missing Outlook.com mail.^1^

2. Add Discord’s actual sender addresses

In Outlook.com:

1. Open Settings → Mail → Junk email.
2. Under Safe senders and domains, select Add safe sender.
3. Add these entries individually:
   • [Email]
   • [Email]
   • [Email]
4. Also add m.discord.com, because some legitimate Discord messages may come from that domain.
5. Select Save.

Discord identifies the three specific addresses above for verification-email delivery.^2^ Outlook.com documents the same Safe Senders configuration path.^3^

Now request a new activation, verification, or password-reset email. An email attempted while blocked or rejected might not be delivered retroactively.

For a new Discord Help Center account, open Discord’s support portal, create/sign in to the support account, and request the activation email. You must open that message and select Activate account before submitting a ticket.^4^

3. Search every possible destination

In Outlook.com, search All folders for:

• Discord
• from:discord.com
• noreply
• verification
• password reset

Check Junk Email, Deleted Items, Archive, and the Other tab. In Deleted Items, also select Recover items deleted from this folder. Microsoft notes that recoverable deleted messages remain available for 30 days.^1^

4. Secure the compromised Microsoft account

Since the attacker accessed the email account:

1. Run a full malware scan on the device.
2. After the scan, change the Microsoft account password.
3. Review connected accounts, forwarding, automatic replies, recovery information, and recent sign-in activity.
4. Enable Microsoft Authenticator or another strong sign-in method.

Microsoft recommends scanning before changing the password, then reviewing account settings that may have been altered.^5^

If the new email still does not arrive

• Confirm Outlook.com storage is not full. If it was full when Discord sent the message, that message was bounced and cannot be recovered; request another after freeing space.^6^
• If you cannot activate the Discord Help Center account, use Outlook.com → Help → Still need help? → Yes first and report that only Discord mail is missing.
• Once Discord Support is reachable, ask whether the message was sent, bounced, suppressed, blocked, or delayed. If Discord confirms successful delivery without a bounce, provide that confirmation to Outlook.com Support.
• If this is a work or school Microsoft 365 mailbox rather than personal Outlook.com, ask the organization’s administrator to allowlist Discord at the tenant level.^7^

References

1. Email is missing from your Outlook.com inbox | Microsoft Support
2. Resending Verification Email - Discord
3. Safe Senders in Outlook.com | Microsoft Support
4. How to Submit a Support Ticket to Discord – Discord
5. How to recover a hacked or compromised Microsoft account | Microsoft Support
6. Can't send or receive email in Outlook.com | Microsoft Support
7. Create allowlists - Microsoft Defender for Office 365