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2 answers

Selecting "Can't Use My Authenticator App" only gives option to "Use Authenticator Code"

I am trying to set up my work email account in Authenticator. But I am getting error messages saying "Sorry, we're having trouble verifying your account. Please try again." Selecting "I can't use my Authenticator App" on both…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-11-11T20:04:58.8833333+00:00
Harlea Price 0 Reputation points
answered 2026-11-11T20:43:26.76+00:00
Hendrix 2,770 Reputation points Independent Advisor
1 answer

How do I enable multiplayer on Minecraft for my 7 year old child?

I bought Minecraft and set up a Microsoft account for my child, who is under 10 years old and is a member of my Microsoft Family group. He can play the game, but only on single player, which defeats the purpose of getting him his own account so he can…

Windows for home | Windows 11 | Family and online safety
asked 2026-10-10T23:49:56.9566667+00:00
Bryan Palmer 0 Reputation points
commented 2026-11-11T20:40:21.4566667+00:00
Matt Davids 0 Reputation points
2 answers

Old Comp dead! Need Office on new!

Power Supply went out on old HP 15L where my 2021 Office Professional Plus is. I cannot access it obviously to uninstall Office. I have a new Dell and need it on there, but I only have 27 days left! Phone call was waste of time because automated…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-11-11T02:27:11.3466667+00:00
J Anderson 0 Reputation points
answered 2026-11-11T20:40:13.95+00:00
Stefan Blom 357.4K Reputation points MVP Volunteer Moderator
2 answers

How to fix internet connecting and disconnecting constantly and updates not working

I recently got a PC, and I've used it couple times. (I got it Monday.) But yesterday, it suddenly stopped staying connected to the internet after I restarted it to update. I've tried forgetting the network, unplugging my wifi, and even resetting things…

Windows for home | Windows 11 | Internet and connectivity
asked 2026-11-11T17:16:22.53+00:00
Kayden Day 0 Reputation points
commented 2026-11-11T20:37:02.3966667+00:00
Airbus A350 8,395 Reputation points Volunteer Moderator
3 answers

2026-11 Security Update (KB5132061) (26300.9974)

What is going on with this update??? 90 minutes and its still supposedly installing, making my computer really sluggish. Is there a way to stop it and uninstall it? Please remember that the owners of computers also have the right to use their…

Windows for home | Windows 11 | Windows update
asked 2026-11-11T17:43:03.1233333+00:00
Pierre 20 Reputation points
answered 2026-11-11T20:35:23.8733333+00:00
Airbus A350 8,395 Reputation points Volunteer Moderator
2 answers

How do I remove firefly.ai from joining my Teams calls?

How do I remove firefly.ai from joining my Teams calls?

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Record meetings
asked 2026-11-11T19:55:32.6533333+00:00
Ani Caloustian 0 Reputation points
answered 2026-11-11T20:27:19.4766667+00:00
Chris-D 2,700 Reputation points Independent Advisor
1 answer

Artifact Signing organization verification: "You need permission" (Microsoft Accounts tenant) for a personal Microsoft account owner

I have a Public organization identity validation for Azure Artifact Signing in status "Action Required". The verification link (from the portal and from the email) opens credentials.microsoft.com and shows "You need permission". The…

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

1,792 questions
asked 2026-11-10T17:40:04.5166667+00:00
Marco van Breemen 0 Reputation points
answered 2026-11-11T20:25:32.55+00:00
Marco van Breemen 0 Reputation points
2 answers

Having problems with One Drive and Teams - Can't Reach This Page

Hi, I've been having this problem for this entire week and during the weekend. I have a school account and I use One Drive to put in my work, a few days ago when I tried to access One Drive the page would change and say 'The connection for this site is…

Microsoft 365 and Office | OneDrive | For education | Windows
asked 2026-11-11T19:25:42.8666667+00:00
ivory poision 0 Reputation points
edited an answer 2026-11-11T20:23:47.1333333+00:00
Deogratias 95 Reputation points Independent Advisor
2 answers

Word Document Not Opening

My word document isn't opening. What could be the problem

Microsoft 365 and Office | Word | Other | Windows
asked 2026-11-10T22:28:16.0666667+00:00
Om'Oba Jerry Adesewo 0 Reputation points
answered 2026-11-11T20:23:21.5366667+00:00
Stefan Blom 357.4K Reputation points MVP Volunteer Moderator
3 answers

I keep getting MSBILL.INFO charge on my credit card but I do not see any order history when I log in to my account.

I never entered my credit card for any Microsoft subscription and do not see any order history or active subscription yet my card is charged $5.32 every month. How to contact Microsoft and figure out why it is charging me?

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-01-05T21:47:18.4133333+00:00
Negi, Akash 15 Reputation points
commented 2026-11-11T20:19:08.3566667+00:00
Stefan Blom 357.4K Reputation points MVP Volunteer Moderator
2 answers

How to use the Microsoft Account Recovery Code?

When you log in to your Microsoft account to generate the Recovery code using these steps: Log in to your Microsoft account (https://account.microsoft.com/). Click Security > Manager how I sign in Scroll to the bottom of the web page. In the…

Windows for home | Windows 11 | Accounts, profiles, and login
asked 2025-10-15T22:45:24.7033333+00:00
Anonymous
commented 2026-11-11T20:18:29.61+00:00
Ron Barker 2,355 Reputation points
2 answers

still paying for expired subscription?

I receive a charge on the credit card every month for Microsoft subscription services, but my account says that it expired 4 years ago.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-11T19:37:38.76+00:00
Crystal Anderson 0 Reputation points
edited an answer 2026-11-11T20:18:01.9533333+00:00
John Jefferson Doyon 90,835 Reputation points Independent Advisor
2 answers

I need recovery key for bitlocker.

Recovery key id: <removed PII> i need recovery key

Windows for home | Windows 11 | Recovery and backup
asked 2026-10-30T15:53:50.9666667+00:00
Ansul NA 0 Reputation points
edited the question 2026-11-11T20:16:57.75+00:00
Alexandra T 0 Reputation points Microsoft External Staff Moderator
6 answers

Theme Color HEX & RGB Codes - Unwanted Shifting by 1pt

I have attempted to add a color palette as Theme Colors, but one of the colors (#94D2FF / R:148 G:210 B:255) keeps shifting to #93D2FF / R:147 G:210 B:255. If I fix the hex code, the RGB code looks fixed as well (and vice versa), but when I hit Save and…

Microsoft 365 and Office | PowerPoint | For business | MacOS
asked 2026-11-10T22:17:59.4033333+00:00
Tessa Portuese 0 Reputation points
answered 2026-11-11T20:15:08.77+00:00
Kai-L 21,185 Reputation points Microsoft External Staff Moderator
1 answer

out going emails sent with alias never shows up at recipients address

out going emails not arriing to sent destinations using alias email, which We have had for 20 years If you send using ******@outlook.com it goes out but using the alias it never arives but it shows in sent folder as sent Putlook recieves emails frm…

Outlook | Web | Outlook.com | Email
asked 2026-11-11T17:41:42.9666667+00:00
Arnie Reusch 0 Reputation points
answered 2026-11-11T20:14:51.66+00:00
Brian Tillman 28,295 Reputation points Independent Advisor
2 answers

How do I keep the original message in the inbox after it is replied to or forwarded in outlook

When I reply to a message in Outlook, the original message is deleted from my Inbox.

Outlook | Windows | Classic Outlook for Windows | For business
asked 2024-12-09T15:20:19.65+00:00
Hal Reirson 0 Reputation points
answered 2026-11-11T20:13:16.3+00:00
Ron Barker 2,355 Reputation points
1 answer

Recover lost data

Our nonprofit account used to be a free account. When we had to start paying for our account, I set it up, but all of our cloud data did not show up on our account once I set it up as a paid account. How can we go back and get all the cloud data that was…

Microsoft 365 and Office | OneDrive | For business | Other
asked 2026-11-11T19:19:18.94+00:00
Greg Kelly 0 Reputation points
answered 2026-11-11T20:10:34.1666667+00:00
Kai-L 21,185 Reputation points Microsoft External Staff Moderator
1 answer

Not receiving 2FA verification emails

I am completely locked out of my personal Microsoft account because i do not receive two-factor authentication (2FA) verification emails. The strange part is that password-reset emails arrive immediately and without any problems. It is specifically the…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-11-11T15:39:07.3433333+00:00
STARWRON 0 Reputation points
answered 2026-11-11T20:06:41.46+00:00
Virginia M 42,505 Reputation points Independent Advisor
1 answer

co pilot upload file issue

hi every one i am facing another issue in copilot uploading file when i am clicking on upload file button after that nothing happening the box of choosing file is not opening click again and again but the box is not opening to select files i tried…

Microsoft Copilot | Windows Copilot | App
asked 2026-11-10T09:50:40.3333333+00:00
usman khan 0 Reputation points
commented 2026-11-11T20:02:33.5466667+00:00
HPH 0 Reputation points
3 answers

KB5126868 breaks RDP shadow connections on Windows Server 2016 after October 14 update

After installing the October 2026 cumulative update KB5126868 on October 14, 2026, we began experiencing problems with RDP session shadow connections on Windows Server 2016 x64 servers. Observed result: shadow connections did not work with KB5126868…

Windows for business | Windows Server | User experience | Remote desktop services and terminal services
asked 2026-10-17T18:38:17.8666667+00:00
Саша Полив 10 Reputation points
commented 2026-11-11T19:56:45.6666667+00:00
Florian Finder 90 Reputation points