Having problems with One Drive and Teams - Can't Reach This Page

Question

Having problems with One Drive and Teams - Can't Reach This Page

ivory poision 0

Hi, I've been having this problem for this entire week and during the weekend. I have a school account and I use One Drive to put in my work, a few days ago when I tried to access One Drive the page would change and say 'The connection for this site is not secure - school uses an unsupported protocol'. Other things I can't access is SharePoint and the Shared section on Teams it just says 'Hmm... Can't reach this page - might be having issues, or it may have moved permanently to a new web address.' And last time it had this orange bar above in Teams that said something about Offline mode.

Through Google I have done things like cleared the local cache of Teams, I've tried to sign back in but Microsoft kept saying that the school doesn't exist I think. So I don't know what to do anymore.

On my Chromebook I can perfectly access Teams, One Drive, and SharePoint. Is there any way for me to send my work like MS Access, Excel, Word, videos I made from school, to my main computer? I tried doing the Share feature when you click the 3 dots besides the item and when I try to access it through Outlook on my main computer it leads me to the Hmm.. Can't reach this page.

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2 answers

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Answer 1

Hello ivory
Thank you for the detailed information.

Since Teams, OneDrive, and SharePoint work on your Chromebook, your school account appears to be working correctly. The issue is likely specific to your main computer.

Please try:

Using a different browser (Edge, Chrome, or Firefox).
Disabling any VPN, proxy, security software, or browser extensions temporarily.
Clearing your browser cache and cookies.
Signing out of all Microsoft accounts and signing back in with only your school account.

The "unsupported protocol" and Teams offline mode messages suggest a browser or network issue on the affected device.

If the problem continues, contact your school's IT administrator and share screenshots of the errors. As a workaround, you can download your files from OneDrive on your Chromebook and transfer them to your main computer using a USB drive or local download.
For reference: https://support.microsoft.com/en-us/onedrive/fixes-or-workarounds-for-recent-issues-in-onedrive#can%27t-sign-in
Warm Regards

Answer 2

Since Teams, OneDrive, and SharePoint work on the Chromebook but fail on the main computer, the issue is likely on that computer rather than with the school account itself.

Try these steps on the main computer:

Flush the DNS cache.
- Select Start.
- Type cmd and open Command Prompt.
- Run:
```
     ipconfig /flushdns
```
- Then try OneDrive or SharePoint again.
Check whether the school account can still sign in correctly.
- Try signing in to the Microsoft account page for the school account.
- If sign-in fails or the school account appears not to exist, contact the school IT helpdesk or admin.
Check for local network blockers on the main computer.
- If sign-in still fails only on that device, the problem may be related to the firewall, VPN configuration, or internet provider.
For Teams and OneDrive with a work or school account, contact the organization’s IT helpdesk, service desk, or admin.
- That is the recommended support path for school-managed accounts.

For getting school files onto the main computer, the supported path in the available guidance is to restore access to OneDrive/SharePoint on that device or use the school-managed services from a device where they already work. If access remains blocked on the main computer, the school IT admin should assist.

References: