19,473 questions with Microsoft 365 and Office | Subscription, account, billing | For business | Other tags

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I have an urgent Microsoft 365 business account lockout

I have an urgent Microsoft 365 business account lockout. I cannot access Microsoft Authenticator or the admin portal. I am using another employee's account to be able to reach you. I have been without my email for two days and I am an office manager. My…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-08T18:47:29.2033333+00:00
Christina Cormier 0 Reputation points
commented 2026-10-08T19:56:16+00:00
Christina Cormier 0 Reputation points
1 answer

Microsoft 365 Copilot license Placing Order Error

Hello, I cannot place order for Microsoft 365 Copilot license under the Microsoft 365 Copilot Business - MAICPP Partner Success Core Benefit programme I have the error : We couldn't verify your sign-in for this purchase. Please sign in again, then retry.…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-08T17:36:07.9866667+00:00
Joseph Kobe 0 Reputation points
edited the question 2026-10-08T19:32:06.5866667+00:00
Emily T 660 Reputation points Microsoft External Staff Moderator
1 answer

Sole Global Admin locked out due to broken phone (MFA/Authenticator Reset Needed)

I am facing a very specific problem regarding a Tenant Lockout. I created a business account for work with the email [Moderator note: Personally Identifiable Information removed]@clartebi.onmicrosoft.com, which is linked to the personal account I am…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-08T13:52:10.7133333+00:00
Henrique Gabriel dos Santos 0 Reputation points
edited a comment 2026-10-08T19:20:05.87+00:00
Henrique Gabriel dos Santos 0 Reputation points
0 answers

How do I remove a tennant id from my account

I have 4 email accounts on microsoft exchange. Somehow , when i purchased windows 365 , it took my id attaching my email address to windows 365. now I cant set up a new email via my microsoft exchange. Please help I need to remove the domain name from my…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-08T17:46:18.3266667+00:00
Chris Hill 0 Reputation points
commented 2026-10-08T18:14:46.6933333+00:00
Kai-L 20,005 Reputation points Microsoft External Staff Moderator
2 answers One of the answers was accepted by the question author.

Stuck in Authenticator Loop after deleting account from authenticator

Hi - I was attempting to setup MFA for a work account, setup the account in Authenticator, then got into a “request timed out” loop on the mysignins.Microsoft.com site. I deleted the account from Authenticator, in an attempt to “start over”, and now I’m…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-08T15:06:11.0333333+00:00
Tony Fontana 20 Reputation points
accepted 2026-10-08T17:28:02.04+00:00
Tony Fontana 20 Reputation points
2 answers

MS365 Business trial to access co-pilot

I have a Microsoft 365 Personal subscription and am trying to access Copilot Studio. When I try to sign in to Copilot Studio, I receive: "Login is not supported for consumer users without business presence." When attempting to sign up for a…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-08T10:35:19.2566667+00:00
Tom Becker 0 Reputation points
answered 2026-10-08T17:02:28.0466667+00:00
Tom Becker 0 Reputation points
1 answer

How to share Microsoft 365 resources (in our case meeting rooms) with external domain?

Hello. We have 2 meeting rooms in the Microsoft 365 admin center -> resources -> rooms&equipments. We want to share them with other company's users, whith whom we do not have any trust relationships, so they can see which rooms are available…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-08T13:09:54.05+00:00
Aydin Yusifov 0 Reputation points
answered 2026-10-08T16:48:44.5266667+00:00
Helen Luu 3,300 Reputation points Independent Advisor
1 answer

Error message meaning

Error message: Sorry, but we’re having trouble signing you in. AADSTS50020: User account '[Moderator note: Personally Identifiable Information removed]@hotmail.com' from identity provider 'live.com' does not exist in tenant 'The [Moderator note:…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-08T16:08:48.83+00:00
annette diaz 0 Reputation points
edited a comment 2026-10-08T16:28:16.88+00:00
Ryan-N 16,110 Reputation points Microsoft External Staff Moderator
0 answers

Credit Card bill that I have no idea what it is for.

I am being charged on my credit card for something that I have no idea what it is. On my credit card statement it says: 8/27 Microsfot-G[Moderator note: Personally Identifiable Information removed] Can you tell me what this is for?

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-08T15:01:41.06+00:00
Butch Runyan 0 Reputation points
edited the question 2026-10-08T16:13:20.64+00:00
Ryan-N 16,110 Reputation points Microsoft External Staff Moderator
1 answer

Only Global Administrator locked out – lost Authenticator phone – phone support unsuccessful

Subject: Only Global Administrator locked out – lost Authenticator phone – phone support unsuccessful Hello, I am the sole Global Administrator of [Moderator note: Personally Identifiable Information removed]. I lost my phone with Microsoft…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-07T10:57:18.32+00:00
Matej Narat 0 Reputation points
edited a comment 2026-10-08T16:09:07.2733333+00:00
Emily T 660 Reputation points Microsoft External Staff Moderator
1 answer

somebody hack our email -microsoft 365

Dear Sir Somebody hack our mail .but not able to sign in also as admin .no any credentials coming to authenticator and no message coming to admin .need urgent support to change password for mail and protect the mail

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-08T10:02:09.3+00:00
Yahya AlZeir 0 Reputation points
edited an answer 2026-10-08T16:06:09.73+00:00
Hani-Ng 2,230 Reputation points Independent Advisor
1 answer

Microsoft 365 Sole Global Administrator Locked Out Due to Lost MFA – Tenant Recovery Required

Hello Microsoft Support Team, I am seeking assistance with a Microsoft 365 Business tenant lockout. I am the sole Global Administrator of our Microsoft 365 Business tenant. I know the administrator password and have successfully reset it, but I no longer…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-08T12:49:13.2+00:00
Radhakrishna Gavara 0 Reputation points
answered 2026-10-08T15:43:04.2733333+00:00
Daniel-Vo 6,695 Reputation points Microsoft External Staff Moderator
1 answer

How can I contact Microsoft Data Protection Team

How can I contact Microsoft Data Protection Team: I need e-mail from Microsoft Data Protection Team

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-08T09:35:10.3266667+00:00
Gabrijela Vratarić 0 Reputation points
answered 2026-10-08T15:38:21.22+00:00
Daniel-Vo 6,695 Reputation points Microsoft External Staff Moderator
2 answers

How to restore acc in authonticator after uninstalling and installing the app

I am not getting verification code in authenticator for my work profile Microsoft account signin and if by mistake i have uninstalled the authenticator app how to restore my previous accounts .

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-08T09:10:28.41+00:00
Jigeesha Anagani 0 Reputation points
answered 2026-10-08T15:18:03.6466667+00:00
Aetherin 2,910 Reputation points Independent Advisor
1 answer

New Exchange Online (Plan 1) subscription — administrator account not recognised after purchase

Title: New Exchange Online (Plan 1) subscription — administrator account not recognised after purchase Hello Microsoft Support Team, I purchased a new Exchange Online (Plan 1) subscription on 8 October 2026 for my company, Eointec Solutions, based in…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-08T12:01:52.7266667+00:00
James McGloin 0 Reputation points
edited the question 2026-10-08T14:09:01.3633333+00:00
Daniel-Vo 6,695 Reputation points Microsoft External Staff Moderator
1 answer

can't log into my account

Hello, i would like to change my subscription so i can start using copilot, however i am not able to log into my admin environment. it keeps asking for my authenticator app code, but the authenticator it not working on my new phone. i do not have access…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-08T13:03:18.54+00:00
Rachel van Schendel 0 Reputation points
edited the question 2026-10-08T13:41:19.7833333+00:00
Daniel-Vo 6,695 Reputation points Microsoft External Staff Moderator
1 answer

Data Protection / Tenant Recovery escalation

I am the sole Global Administrator of a Microsoft 365 Business tenant and I am locked out because MFA is not functioning correctly. My administrator username and password are accepted, but I cannot complete MFA. Microsoft Authenticator is installed on my…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-08T12:12:06.54+00:00
AT 0 Reputation points
edited the question 2026-10-08T13:04:29.0666667+00:00
Daniel-Vo 6,695 Reputation points Microsoft External Staff Moderator
2 answers

Global administrator locked out — telephone support disconnects

I’ve lost access to Microsoft Authenticator for our Microsoft 365 business tenant. I cannot access the admin center to open a support request, and the Swiss support phone system disconnects before I reach an agent. Could a Microsoft moderator help open a…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-08T11:52:35.7633333+00:00
Ionut Neagu 0 Reputation points
edited an answer 2026-10-08T12:27:15.8933333+00:00
AT 0 Reputation points
2 answers

Sole Global Admin locked out of Microsoft 365 – lost Authenticator device – urgent MFA reset needed

Hello, I urgently need assistance recovering access to my Microsoft 365 Business tenant. I am the sole Global Administrator of our small business Microsoft 365 environment. My previous iPhone, which had Microsoft Authenticator installed and configured,…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-08T10:56:55.0366667+00:00
Fanny Larsson 0 Reputation points
edited the question 2026-10-08T11:54:20.26+00:00
Daniel-Vo 6,695 Reputation points Microsoft External Staff Moderator
3 answers

PROBLEM WITH AUTHENTICATOR APP - CANNOT LOGIN INTO MY MICROSOFT BUSINESS ACCOUNT

Dear Microsoft Team, I need assistance recovering my company's Microsoft 365 Business account. I purchased the license key from CellphoneS in Vietnam and have been using it for nearly three months. I am designated as the account administrator, and the…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-25T09:33:08.2366667+00:00
Phương Hoàng 0 Reputation points
commented 2026-10-08T10:52:26.3666667+00:00
Julie Huynh 3,850 Reputation points Independent Advisor