26,381 questions with Microsoft 365 and Office | Subscription, account, billing | For home | Windows tags

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2 answers

Moving From one Family Subscription to Another Family Subscription

My wife and I had separate 365 Subscriptions prior to getting married. Since we are now married, we want to move her files and information to my account. How can we do that without losing all of the files backed up on her One Drive? Thanks

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-11T22:24:18.0933333+00:00
Gerald Davenport 0 Reputation points
answered 2026-10-11T23:09:04.11+00:00
John Jefferson Doyon 89,550 Reputation points Independent Advisor
2 answers

leave Microsoft 365 family subscription

hi, If I want to cancel my current Microsoft 365 family subscription, do I just click leave, as in the screenshot?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-11T04:24:27.27+00:00
Paul Chou 1,491 Reputation points
commented 2026-10-11T22:53:49.81+00:00
Paul Chou 1,491 Reputation points
1 answer

TERMINACION DEL CONTRATO POR COBRO EXCESIVO

Vengo contratando anuialmente el servicio por $99 dolares anuales y ahora me estan cobrando $138,76 A ese precio no puedo seguir la suscripcion No acepto el aumento unilatreral que ustedes vienen haciendo

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-11T19:07:20.0133333+00:00
HUGO RAUL QUINTERO 0 Reputation points
answered 2026-10-11T19:46:30.8133333+00:00
Alfredo Mendoza 28,025 Reputation points Independent Advisor
1 answer

My subscription was cancelled in error

My subscription for Microsoft 365 was cancelled today because of chargeback on my credit card of $128.80 CAD. The chargeback was because when I started the subscription on September 6, 2026, I was charged that amount twice on that date. I would like…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-11T18:32:51.02+00:00
Joe Kasprzak 0 Reputation points
answered 2026-10-11T19:42:05.4666667+00:00
Lester Bernard Reyes 86,175 Reputation points Independent Advisor
2 answers

How to get access to an account when the recovery codes go to a deceased person?

Hello, Microsoft prompted my 88-year-old aunt to reset her computer login PIN due to a security settings change. The issue is that her recently deceased son is the backup recovery email and cell phone for her account. We have no way to access those…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-11T18:48:08.06+00:00
Yolanda A 0 Reputation points
answered 2026-10-11T19:39:40.78+00:00
Lester Bernard Reyes 86,175 Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

Microsoft Passport and Windows Hello-

My computer says pin is not availble and keeps asking me to sign in to my account. I read the Q&A and discovered that in my computer Microsoft Passport and Windows Hello-related services are running but it states manually. I undesrtood it had to be…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-11T17:52:15.78+00:00
Ana Maria Nogueira 0 Reputation points
accepted 2026-10-11T18:47:40.6266667+00:00
Ana Maria Nogueira 0 Reputation points
0 answers

Cannot sign into account after purchasing a subscription and installing office 365 personal software

I recently had an issue entering a credit card in order to purchase the office 365 personal account. After a few days, Microsoft got back to me and I was able to make the purchase. While on the phone with support, I was having an issue signing into my…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-11T17:25:56.8+00:00
Robert Behm 0 Reputation points
commented 2026-10-11T17:39:30.3933333+00:00
Stefan Blom 354K Reputation points MVP Volunteer Moderator
3 answers

Keep getting the need to buy 365 when I already did

I purchased this years office 365, and my computer keeps saying that I need to buy it. And desktop items have red Xs on them. Get a warning that all office files will be deleted soon.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-03-01T21:10:52.92+00:00
william eisenhower 0 Reputation points
commented 2026-10-11T17:37:44.3833333+00:00
Stefan Blom 354K Reputation points MVP Volunteer Moderator
1 answer

Payment Via UPI

Hi Team, Please help me to pay via UPI. My Payment of Office 365 was Missed via UPI & Request Expire in UPI. Now I want to Renew

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-11T09:41:39.2966667+00:00
Prashant Srivastava 0 Reputation points
answered 2026-10-11T14:06:28.17+00:00
EmilyS726 272.3K Reputation points Independent Advisor
1 answer

I Want to Change My Primary Email Address for Microsoft 365

I want to change my primary email address for Microsoft 365 to my backup email address, but I am unable to do so. It says "that user already exists" but I know that because it is me. Moderator moved from Microsoft 365 and Office | Access | For…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-11T11:35:53.0066667+00:00
Ernestina Boadi 0 Reputation points
answered 2026-10-11T13:00:03.4266667+00:00
Stefan Blom 354K Reputation points MVP Volunteer Moderator
2 answers

My hotmail account locked since 10 years

Hello; I've trying to recover my old hotmail account for the last 10 years; I did the recovery process; but I can't remember the questions/ names / ages I've put when creating this mailbox when I was 13 (20 years ago) so it always fails; what are the…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-11T11:23:25.4633333+00:00
Nicolas R 0 Reputation points
answered 2026-10-11T11:56:49.66+00:00
DaveM121 938.1K Reputation points Independent Advisor
4 answers One of the answers was accepted by the question author.

How to remove work outlook account from windows that I can no longer Sign in at?

I have the old work Outlook account on my Windows with its OneDrive. It interferes with all the Microsoft apps; Windows takes that work account as the default for every MS application. I have tried to remove the account by following the guide, but…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-11T07:50:26.5233333+00:00
Habiba Asif 20 Reputation points
commented 2026-10-11T09:41:09.59+00:00
Habiba Asif 20 Reputation points
2 answers

how to recover lost activation key

I am using new computer and I want to use microsoft office for new computer,but I lost my my activation key,how to recover back?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-11T08:07:05.2266667+00:00
黄应华 0 Reputation points
answered 2026-10-11T09:03:04.38+00:00
1 answer

I just need a technical person to contact me by phone -- account issues

I just want to have a technical person contact me and finish fixing my account issues before we were disconected two days ago on a phone conversation .

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-09T22:47:26.3966667+00:00
compton lynch 0 Reputation points
commented 2026-10-11T00:18:34.71+00:00
Stefan Blom 354K Reputation points MVP Volunteer Moderator
1 answer

I upgraded my 365personal to preimum, and downgraded it again - need refund

My old 365 presonal account was paid for until sometime in 2027. But I upgraded it to 365 premium, and paid for the new sub, that runs to 2028. Then I regret, and downgrade it again to personal. But I did not get a refund, and nothing changed on…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-10T19:36:11.14+00:00
Jesper L 0 Reputation points
commented 2026-10-11T00:04:50.5366667+00:00
Stefan Blom 354K Reputation points MVP Volunteer Moderator
0 answers

I was guaranteed 5 years at $69.99 for Microsoft 365. Now I'm being charged $99.99

After an hour trying to contact Microsoft, all I learned is that my subscription is being upgraded with the addition of CoPilot. I don't want CoPilot. One article said I could change my subscription back to "Family Classic", so I went to my…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-10T17:16:13.7366667+00:00
Pat Rapp 0 Reputation points
edited the question 2026-10-10T20:13:12.69+00:00
Stefan Blom 354K Reputation points MVP Volunteer Moderator
0 answers

I have lost licenses for Work and Exce;

I was exploring my computer apps and inadvertently damaged the licenses I bought on Jun 2, 2024

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-10T16:59:53.8433333+00:00
Earl Lang 0 Reputation points
commented 2026-10-10T17:34:17.45+00:00
EmilyS726 272.3K Reputation points Independent Advisor
1 answer

dispute a charge on my credit card

I dispute a charge on my credit card, made Sept 26

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-10T16:37:58.9766667+00:00
jane roberts 0 Reputation points
answered 2026-10-10T17:11:07.0633333+00:00
Diana Mariz 11,025 Reputation points Independent Advisor
1 answer

Unable to make any payments or not sharing QR code for UPI transactions

I have issues in making payments, either my debit card payments not accepting or not sharing any QR code for UPI transactions.. I spent almost 4 hours on this and its waste of time to complete payments. Kindly make it easier for people to do the payments…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-10T07:59:38.5466667+00:00
Vaisshnavaramya BS 0 Reputation points
answered 2026-10-10T17:07:02.3833333+00:00
Lucus-V 13,895 Reputation points Microsoft External Staff Moderator
2 answers

Am not able to see my previously stored excel sheets

Am not able to see my previously stored excel sheets . I had created my microsoft account but now am not able to see my documents . pls get back to me <moderator: PII removed>@gmail.com Phone no: <moderator: PII removed>

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-03T08:13:36.4133333+00:00
manish vyas 0 Reputation points
commented 2026-10-10T14:26:00.1233333+00:00
Thomas4-N 22,395 Reputation points Microsoft External Staff Moderator