Cannot sign into account after purchasing a subscription and installing office 365 personal software

I recently had an issue entering a credit card in order to purchase the office 365 personal account. After a few days, Microsoft got back to me and I was able to make the purchase. While on the phone with support, I was having an issue signing into my account. They said they needed to transfer me to a different office. When transferred, I received a message that the office was closed and needed to try again later. I have tried to use the self-help with no luck, and I am very aggravated to say the least. I would appreciate a human operator to assist in getting this resolved. I can be reached at [Moderator note: personal info removed]