2,907 questions with Microsoft 365 and Office | Subscription, account, billing | Other | Other tags

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Subscription account billing

I need to speak to a live billing person, second request to cancel Microsoft 365 personal subscription $9.99 recurring on my credit card, I no longer know which Microsoft account/email or phone number the subscription is attached to, this is an old…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-08T21:12:06.43+00:00
Emma Tidmore 0 Reputation points
answered 2026-10-08T21:58:26.7133333+00:00
John Jefferson Doyon 89,190 Reputation points Independent Advisor
4 answers One of the answers was accepted by the question author.

không thể tạo tài khoản

Tôi đang gặp vấn khi tạo tài khoản mới. Tôi không thể tạo tài khoản mới.

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-06-08T02:03:25.91+00:00
6 Phúc Xuyên 40 Reputation points
answered 2026-10-08T20:13:35.06+00:00
An Vuong 0 Reputation points
0 answers

URGENT Receiving Microsoft purchase and subscription emails for another account

Hi, I’m receiving genuine Microsoft/Xbox purchase and subscription emails for purchases that I have not made. I have checked my own Microsoft account and: The purchases do not appear in my Order History. The subscriptions do not appear under Services…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-08T19:01:34.38+00:00
Claire 0 Reputation points
edited the question 2026-10-08T19:12:09.12+00:00
Claire 0 Reputation points
2 answers

How do I check for multiple Microsoft accounts?

I have changed my email accounts 3 times and now I need to check for multiple accounts being charged for my Microsoft 365.

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-08T15:22:21.0233333+00:00
Mirmarent 0 Reputation points
edited an answer 2026-10-08T16:22:57.9533333+00:00
GsN5034 - IA 78,260 Reputation points Independent Advisor
1 answer

Problem adding payment method for Nonprofit

Hello, We are trying to claim the free Microsoft 365 Business Basic (Nonprofit Staff Pricing) license (total: $0.00), but the system requires a payment method. I have tried 3 different cards with correct details and all are rejected with: "Check…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-07-11T11:45:37.79+00:00
Mo Akbari 0 Reputation points
commented 2026-10-08T15:15:20.6866667+00:00
Ines Nsimba 0 Reputation points
1 answer

Chat with live agent

Chat with live agent on billing issue on getting access to invoice

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-05-28T00:01:08.32+00:00
Zinovich, Brock 0 Reputation points
commented 2026-10-08T15:06:07.87+00:00
Jordan Chevalier 0 Reputation points
2 answers

I cannot add a new payment method

Hi, i want to make payment for my subscription for MS 365. But when i want to add new payment method, i was told i need to fill all the detail or try new card. I have tried several of my cards and get the same method.

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-08T12:54:29.89+00:00
Steve Waszak 0 Reputation points
answered 2026-10-08T13:29:36.5833333+00:00
EmilyS726 271.5K Reputation points Independent Advisor
3 answers

Billing Issue

I have a payment that goes to Microsoft every month since July but have no idea what it is for. How do I contact their accounts department?

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-06T14:15:25.1+00:00
Jonathan Stroulger 0 Reputation points
answered 2026-10-08T10:15:30.61+00:00
Stefan Blom 353.8K Reputation points MVP Volunteer Moderator
2 answers

My microsoft storage account has not updated since being paid yeaterday.

My subscription was paid yesterday 7th October. I am locked out of my emails and downloads. When will it update and i stop getting update messages. <System Center Operations Manager>

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-08T03:14:30.8+00:00
Margy Phipps 0 Reputation points
edited an answer 2026-10-08T08:21:25.54+00:00
Lychee-Ng 28,995 Reputation points Microsoft External Staff Moderator
2 answers

devolucion cargo en tarjeta por cancelacion de suscripcion

Tengo un cargo de 99 € de Microsoft en mi tarjeta Visa. En la cuenta Microsoft que utilizo no aparece ninguna suscripción ni el cargo. No sé qué cuenta Microsoft está asociada a esta tarjeta y necesito identificar la transacción, cancelar cualquier…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-07T09:52:05.5666667+00:00
Montserrat Peinado Rodríguez 0 Reputation points
commented 2026-10-08T05:14:16.6033333+00:00
DaveM121 937.5K Reputation points Independent Advisor
2 answers

How to see, and pay my bill.

I need help locating an paying my subscription. I have never been so lost using an application in my life, this is completely frustrating. Please help me identify how to speak with someone or chat with someone for help.

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-08T04:26:40.1833333+00:00
Steve Franklin 0 Reputation points
answered 2026-10-08T05:05:57.7533333+00:00
DaveM121 937.5K Reputation points Independent Advisor
1 answer

Limited Out Going Emails for a Paid Microsoft Outlook Account

Hello Outlook Team,   I received a notification yesterday from a Microsoft non-monitored email generated to notify me that my outgoing emails have been blocked. As an effort to minimize spam. However, I am not spamming! Please advise of what the exact…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-07T14:33:30.7933333+00:00
Elwood Blackwell 0 Reputation points
edited an answer 2026-10-08T00:40:37.72+00:00
Norah-L 11,435 Reputation points Microsoft External Staff Moderator
2 answers

How do I add a phone number to my account?

I deleted the phone number associated with my account because it was incorrect, but even under "edit profile info," there was no way to edit my phone number, so I deleted it.

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-07T21:03:09.87+00:00
Janie Hopkins 0 Reputation points
answered 2026-10-07T21:39:56.7033333+00:00
EmilyS726 271.5K Reputation points Independent Advisor
1 answer

Want to cancel an account, can't login, can't reach MS Billing

I manage two different MS accounts. I need to cancel one of them (not the one I'm logged into now), but MS support is terrible. It's impossible to reach anyone in Billing or Customer Support in general. I am unable to log into the account I need to…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-07T18:48:54.15+00:00
Cody Lewis 0 Reputation points
commented 2026-10-07T19:31:19.91+00:00
John Jefferson Doyon 89,190 Reputation points Independent Advisor
1 answer

I have account issues.

I have questions regarding my account. I need a live agent to call me.

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-07T17:56:26.34+00:00
John Barrett 0 Reputation points
commented 2026-10-07T18:32:09.12+00:00
John Jefferson Doyon 89,190 Reputation points Independent Advisor
3 answers

update payment credit card information

how to update automatic payment credit card information

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-05-18T20:45:44.1366667+00:00
Tom Mura-Admin 0 Reputation points
commented 2026-10-07T12:03:47.53+00:00
Stefan Blom 353.8K Reputation points MVP Volunteer Moderator
1 answer

I paid double in my Microsoft Subscription

Hello, I realized that I have paid two subscription in my Onedrive P489 using two different google play account : ******@gmail.com ******@gmail.com I paid twice last month. Then I just realize this week Oct 3, that I needed unsubscribed the…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-07T00:28:38.63+00:00
Levi Suganob 0 Reputation points
answered 2026-10-07T01:09:09.0833333+00:00
Jeronimo Fuerte 46,745 Reputation points Independent Advisor
1 answer

Requesting a Refund

Hello, I’m trying to request a refund for a recent purchase on my Microsoft account. I would like to know how I can submit a refund request and what steps I need to follow. Please let me know if you need any additional information from me. Thank you.

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-06T22:43:43.5433333+00:00
Quezzz😂🤍 Wsss 0 Reputation points
answered 2026-10-06T23:17:48.0933333+00:00
EmilyS726 271.5K Reputation points Independent Advisor
2 answers

Can no longer access account and do not have details.

I'm receiving invoices for a subscription that I have tried to cancel and I can no longer access the account. Is there any possible way to get a person help. If not I will just need to close all my card accounts to stop the ongoing subscription payments.

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-06T17:00:48.8733333+00:00
Adrian Cross 0 Reputation points
answered 2026-10-06T17:40:36.5033333+00:00
Lester Bernard Reyes 86,090 Reputation points Independent Advisor
1 answer

Subject: Request for Refund Due to Duplicate Microsoft 365 Charges

Hello, I was charged for Microsoft 365 on August 19, 2026 and again on October 5, 2026. I believe one of these charges may be a duplicate or incorrect billing charge. Additionally, despite being charged, I am still unable to access my Microsoft 365…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-05T20:42:10.8+00:00
jennifer spangler 0 Reputation points
answered 2026-10-06T02:10:05.3066667+00:00
Norah-L 11,435 Reputation points Microsoft External Staff Moderator