1,600 questions
3 answers
One of the answers was accepted by the question author.
How do I turn off all ai features on my computer
How do I turn off ai in my Windows 11. Its is causing me so many problems I just want it gone.
Windows for home | Windows 11 | Accessibility
asked
2025-08-18T02:27:02.24+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(9.6, 84%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERL%3C/text%3E%3C/svg%3E)
Robyn Lilley
20
Reputation points
commented
2026-10-11T13:23:49.3233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(9.6, 80%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKW%3C/text%3E%3C/svg%3E)
Kip Williams
0
Reputation points
1 answer
One of the answers was accepted by the question author.
Adding email provider to outlook?
Since updating to Windows 11, and adding MS365, i am unable to connect my Outlook to BT Email account Moved from Microsoft 365 and Office | Other
Outlook | Windows | New Outlook for Windows | For home
Outlook | Windows | New Outlook for Windows | For home
Using New Outlook on Windows for personal email, calendar, and contact management
12,150 questions
asked
2026-03-25T09:55:44.93+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 47%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMB%3C/text%3E%3C/svg%3E)
Mike Bennett
20
Reputation points
commented
2026-10-11T13:20:49.4733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 50%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBP%3C/text%3E%3C/svg%3E)
Baz Parker
0
Reputation points
3 answers
One of the answers was accepted by the question author.
how do I fix the "word cannot open the existing file. Normal.dotm
Windows 11 upgrade resulted in this dialog box comment. C:\Users\myusername...\Normal.dotm. How do I determine if it exists? What do i do to resolve?
Microsoft 365 and Office | Word | For business | Windows
Microsoft 365 and Office | Word | For business | Windows
A family of Microsoft word processing software products for creating web, email, and print documents.
9,259 questions
asked
2026-04-04T21:26:44.6766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 26%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJD%3C/text%3E%3C/svg%3E)
Jonathan Dixon
20
Reputation points
recommended
2026-10-11T13:11:08.9033333+00:00
Stefan Blom
354K
Reputation points MVP
Volunteer Moderator
1 answer
One of the answers was accepted by the question author.
Cannot open anything in office 365.
Have paid my subscription via pay ;pal in September so I am up to date. I cannot open any thing, I am blocked as if I had not paid. My account shows I have paid but it seems there is a strange e mail showing when I log in. It says it will send a code to…
Microsoft 365 and Office | Other
Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
9,313 questions
asked
2026-10-11T11:00:58.57+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(182.40000000000003, 63%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIH%3C/text%3E%3C/svg%3E)
Ian Harding
0
Reputation points
accepted
2026-10-11T13:08:10.69+00:00
Ian Harding
0
Reputation points
2 answers
One of the answers was accepted by the question author.
Optional Diagnostic Data
On my device under the Optional Diagnostic Data, it says my device data is being managed by an organization, but this is not true. How can I get this changed so I can begin sharing optional data with Microsoft so I can join Windows Insider?
Windows Insider program | Windows Insider preview | Security, privacy, and accounts
asked
2026-09-30T01:54:04.6166667+00:00
Paul Strong
20
Reputation points
commented
2026-10-11T13:04:04.7766667+00:00
Paul Strong
20
Reputation points
1 answer
One of the answers was accepted by the question author.
Phone link is listing deleted or unwanted messages in the list, better filtering desired
I expected to see the exact listing from my "Messages" app in Phone link, but it decided to also list messages I put in the bin. I'd prefer they were also filtered like the messages in "Spam and blocked". Bonus points if the list…
Windows for home | Windows 11 | Connect Phone and PC
1,429 questions
asked
2026-10-11T09:02:46.13+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(131.20000000000002, 2%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPW%3C/text%3E%3C/svg%3E)
Peter Wiersig
0
Reputation points
commented
2026-10-11T12:58:06.46+00:00
Peter Wiersig
0
Reputation points
2 answers
One of the answers was accepted by the question author.
How to fix "VMware Player and Hyper-V are not compatible. Remove the Hyper-V role from the system before running VMware Player."
Hi, I've deployed Windows 11 in cloud and installed VMware Workstation 17 (upgraded it to the latest version). I've tried to run Linux VM(Ubuntu) on VMware but I keep getting error as mentioned above. I've tried: Disabling hyper-v from "Turn…
Windows for business | Windows Client for IT Pros | Storage high availability | Virtualization and Hyper-V
asked
2024-09-02T17:58:00.52+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(137.6, 4%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAA%3C/text%3E%3C/svg%3E)
Ash A
25
Reputation points
answered
2026-10-11T11:56:31.3733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 24%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDS%3C/text%3E%3C/svg%3E)
Dmitrij Selyanin
0
Reputation points
1 answer
One of the answers was accepted by the question author.
Bluetooth disconnecting
I cannot use Bluetooth to transfer files to my Windows 11 Asus laptop because it keeps disconnecting.
Windows for home | Windows 11 | Devices and drivers
24,624 questions
asked
2026-10-11T11:24:38.8366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(182.40000000000003, 60%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAO%3C/text%3E%3C/svg%3E)
azubike odinye
0
Reputation points
accepted
2026-10-11T11:37:11.7466667+00:00
azubike odinye
0
Reputation points
2 answers
One of the answers was accepted by the question author.
Migration from Windows Workflow Manager (classic) to SharePoint Workflow Manager
Hi everyone, I have a single-server Classic Workflow Manager farm hosted on my SharePoint 2019 server, [Moderator note: Personally Identifiable Information removed]. I need to move it to [Moderator note: Personally Identifiable Information removed] I am…
Microsoft 365 and Office | SharePoint | Other | Windows
Microsoft 365 and Office | SharePoint | Other | Windows
A group of Microsoft Products and technologies used for sharing and managing content, knowledge, and applications.
718 questions
asked
2026-10-09T10:26:39.7333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 65%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVH%3C/text%3E%3C/svg%3E)
Volodymyr Holovko
61
Reputation points
answered
2026-10-11T10:28:34.5133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(179.20000000000002, 75%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESK%3C/text%3E%3C/svg%3E)
Sanjeet Kumar Yadav
0
Reputation points
2 answers
One of the answers was accepted by the question author.
How to reschedule your certitifcation,
Clicking on the link which was in email, but nothing is working.
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
58,264 questions
asked
2026-10-11T09:39:54.7166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(19.2, 80%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESD%3C/text%3E%3C/svg%3E)
Sonika Dewan
0
Reputation points
accepted
2026-10-11T10:16:22.8233333+00:00
Sonika Dewan
0
Reputation points
4 answers
One of the answers was accepted by the question author.
How to remove work outlook account from windows that I can no longer Sign in at?
I have the old work Outlook account on my Windows with its OneDrive. It interferes with all the Microsoft apps; Windows takes that work account as the default for every MS application. I have tried to remove the account by following the guide, but…
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
26,375 questions
asked
2026-10-11T07:50:26.5233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 2%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHA%3C/text%3E%3C/svg%3E)
Habiba Asif
20
Reputation points
commented
2026-10-11T09:41:09.59+00:00
Habiba Asif
20
Reputation points
3 answers
One of the answers was accepted by the question author.
how to fix the display settings on my browsers
when i open a browser my tabs always appear really big, I changed the display settings to recommended and turned the touch screen mode off and also changed the page zoom setting to %100 none of them worked and they become even bigger. I made a new user…
Windows for home | Windows 11 | Display and graphics
5,365 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 33%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
3 answers
One of the answers was accepted by the question author.
Hold up, why is 21H2, 22H2 of Windows 11 currently gone?
Hold up, why is 21H2, 22H2 of Windows 11 currently gone? (To not think I'm using it, I use Windows 11 25H2 Home Single Language). I have just watched a video of all EOL messages and none of the surprised me, except for the Windows 11 21H2/ 22H2. Is this…
Windows for home | Windows 11 | Windows update
15,644 questions
asked
2026-10-10T03:04:17.79+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 93%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHD%3C/text%3E%3C/svg%3E)
Huy Dat Nguyen
90
Reputation points
accepted
2026-10-11T09:03:28.7433333+00:00
Huy Dat Nguyen
90
Reputation points
3 answers
The Dissapearance of Fingerprint (sign-in option) from My Windows 11 Laptop
Hello admin, I left my laptop on sleep for around 3-4 days. When i opened my laptop today, I noticed that the fingerprint option on my lock screen does not appear or missing. When i tested it on the fingeprint scanner, nothing happen. I tried to set…
Windows for home | Windows 11 | Accounts, profiles, and login
10,260 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(108.80000000000001, 18%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 21%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETN%3C/text%3E%3C/svg%3E)
6 answers
How to fix can't find onedrive SPO folder
OneDrive works okay for a few days then fails to find the OneDrive on SPO folder. Try again does not work and set up OneDrive often fails and I go round in circles. How do I fix this and stop it happening again?
Microsoft 365 and Office | OneDrive | For home | Windows
Microsoft 365 and Office | OneDrive | For home | Windows
A Microsoft file hosting and synchronization service.
16,258 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 98%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EG%3C/text%3E%3C/svg%3E)
1 answer
One of the answers was accepted by the question author.
No E-fapiao document for my Order number [Removed PII]
Hi, I completed E-Fapiao requested on 8/16/2026 but did not receive it nor able to download it.Pls kindly help on this issue. Thank you. Wang
Microsoft 365 and Office
Microsoft 365 and Office
A comprehensive suite of productivity tools and cloud services that enhance collaboration, communication, and efficiency. Combining classic Office apps with advanced Microsoft 365 features, it supports both personal and business needs
3,080 questions
asked
2026-10-11T03:00:39.2333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 43%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESW%3C/text%3E%3C/svg%3E)
Sunny Wang
20
Reputation points
accepted
2026-10-11T07:35:05.18+00:00
Sunny Wang
20
Reputation points
1 answer
One of the answers was accepted by the question author.
Old Outlook threads that should probably be locked
In my opinion, these questions are attracting new post from users that would be better served by starting a new question. If you agree, I suggest that they be locked. Checked for Already Locked 2026-10-11 05:44…
Community Center | Discuss the Q&A site | Other feedback
Community Center | Discuss the Q&A site | Other feedback
General comments or suggestions submitted by users about the Q&A site that don’t fit into predefined categories.
162 questions
asked
2026-10-11T05:51:03.4366667+00:00
Hornblower409
16,580
Reputation points
accepted
2026-10-11T07:26:39.4133333+00:00
Hornblower409
16,580
Reputation points
1 answer
One of the answers was accepted by the question author.
E-mail body changed formatting
Recently, the look of the body copy in my emails changed. Affects both outgoing and incoming emails. How can I change it back?
Outlook | Windows | Classic Outlook for Windows | For business
Outlook | Windows | Classic Outlook for Windows | For business
Using classic Outlook for Windows in business environments
30,160 questions
asked
2025-07-14T20:42:58.31+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 93%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDD%3C/text%3E%3C/svg%3E)
Dwayne Dixon
20
Reputation points
commented
2026-10-11T07:23:40.7133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 22%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
JuliaMarvin
23,010
Reputation points
Volunteer Moderator
1 answer
One of the answers was accepted by the question author.
Mouse_Filter_01 virtual device keeps reappearing after removal, causes BSOD when uninstall
Hi there for some reason after i updated my asus rog mouse and installed armoury crate keyboard filter 01 and mouse filter 01 appeared in my bluetooth device window settings and for some reason when click "remove this device" it somehow…
Windows for home | Windows 11 | Devices and drivers
24,624 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(224.00000000000003, 37%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
2 answers
Unable to restore deleted files from C:OneDrive
Good Morning everyone, I hope you are well, hope someone can help me. I am pretty computer illiterate so pardon the lingo. Last night I attempted to free up space on my C: drive. I saw that the OneDrive folder contained 47gb and I mistakenly deleted…
Windows for home | Windows 11 | Recovery and backup
5,817 questions
asked
2025-10-07T12:05:37.3366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(83.2, 5%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELB%3C/text%3E%3C/svg%3E)
Lee Bourgoin
0
Reputation points
edited an answer
2026-10-11T07:07:56.0433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 61%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERG%3C/text%3E%3C/svg%3E)
Real451T Gaming
0
Reputation points