16,256 questions with Microsoft 365 and Office | OneDrive | For home | Windows tags

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Onedrive (Windows 11) reporting 5GB for max storage but my online account shows 1TB

I have been added to a family plan and my Onedrive account storage limit should be 1TB but on my Windows 11 PC, it shows my onedrive limit still at 5GB. I have tried logging out and back in. I even removed Onedrive from my computer, rebooted, and…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-10-10T19:12:41.42+00:00
Sharon Alexander 0 Reputation points
2 answers

Microsoft Word Paste Link Fails with Excel Cells

Until recently, I was able to do a paste link in Word from a copy of a cell in Excel and have the Word document automatically update the value when the value in the Excel cell changed. Now, when I open the Word document, I get "Error! Not a valid…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-10-09T16:59:30.82+00:00
David Holley 0 Reputation points
answered 2026-10-10T16:50:40.4166667+00:00
David Holley 0 Reputation points
2 answers

Managing photo files in OneDrive - the 'Settings' option isn't anything like what instructions say to do

I don't get into OneDrive too often, but I've found THOUSANDS of duplicate and triplicate files in my 'Photos' folder. Various 'Help' topics indicate I should log into OneDrive, navigate to 'Settings' and 'File Management' (or similar) and manage them…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-10-05T13:00:08.13+00:00
Mark Walker 5 Reputation points
commented 2026-10-10T14:28:27.22+00:00
Thomas4-N 22,395 Reputation points Microsoft External Staff Moderator
2 answers

Microsoft 365/ OneDrive

I never request OneDrive however today I received a message indicating I was over my storage limit 1 outlook account and 1 Gmail account are locked. I went from low storage to over the limit in 48 hrs. in addition I had just purchased 100G of…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-09-26T06:01:55.9266667+00:00
Nathan Tramel 0 Reputation points
edited the question 2026-10-10T13:27:11.4466667+00:00
simo-k 96,640 Reputation points Volunteer Moderator
0 answers

OneDrive Personal: XML_E_INVALID_UNICODE in EnumChanges — crashes on one PC, sync stuck on another

I am experiencing a OneDrive Personal synchronization problem with the same Microsoft account on two computers. I have an active Microsoft 365 Family subscription. Symptoms On the Windows 11 desktop, OneDrive initially displays folders and online-only…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-10-10T11:01:14.06+00:00
Cesare Pagura 0 Reputation points
1 answer

Unknown verification email on my Microsoft account

I need help securing my Microsoft account. My current primary sign-in address is ******@abv.bg. When I try to sign in to Microsoft services, Microsoft offers to send a verification code to [email protected]. This email address does not belong to me. I…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-10-10T09:36:18.7833333+00:00
dimitrina morova 0 Reputation points
answered 2026-10-10T09:37:35.8433333+00:00

AI answer

3 answers

Where has Onecloud subdirectory dissapeared to?

I have, or had until a few hours ago, a onecloud subdirectory with several thousand photos stored in it. It now doesn't appear in the directory listing. What has happened to it, and how can I regain access?

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-10-07T14:27:12.7933333+00:00
David Loane 0 Reputation points
answered 2026-10-10T07:16:52.6633333+00:00
Thomas4-N 22,395 Reputation points Microsoft External Staff Moderator
3 answers One of the answers was accepted by the question author.

Connecting OneDrive in Windows 11

Have been running OneDrive successfully for several years and moved it from desktop to laptop, both in Windows 10. Just transferred everything to Windows 11, and now my OneDrive is not starting up. What do I do? I save everything under OneDrive and then…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-10-10T04:07:27.14+00:00
Sharon Norris 0 Reputation points
answered 2026-10-10T05:41:30.4266667+00:00
Sharon Norris 0 Reputation points
0 answers

Urgent: OneDrive Files Deleted While Account Holder Was Medically Incapacitated

Hello, I'm urgently seeking assistance recovering approximately 32 GB of files that have disappeared from my father's personal OneDrive account following the expiration of his Microsoft 365 subscription. My father suffered a catastrophic stroke in 2025…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-10-09T22:09:44.2033333+00:00
Eddy 0 Reputation points
edited the question 2026-10-09T22:11:04.2+00:00
Eddy 0 Reputation points
1 answer

One drive issues

Removing one drive and putting back all files uploaded from my pc.

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-10-09T21:50:45.6733333+00:00
Ray Schmid 0 Reputation points
answered 2026-10-09T21:51:06.16+00:00

AI answer

1 answer

ONE DRIVE ERROR WITH STORAGE

ONE DRIVE IS NOT UPLOADING DUE TO FULL STORAGE HOWEVER I AM NOWHERE NEAR FULL WITH STORAGE. I HAVE ONLY USED 27 GB OF MY 1 TB

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-10-09T19:51:25.6066667+00:00
Devika Ramdass 0 Reputation points
answered 2026-10-09T19:51:41.9633333+00:00

AI answer

2 answers

No longer able to move image files between folders using my One Drive online

I have been updating my One Drive photographs, and moving them to different folders, using the Move Here button. If I select just one item, the system allows me to move a single file, but when I select more than one item, the Move Here icon stays greyed…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-09-17T15:12:36.8066667+00:00
Gill Townsend 15 Reputation points
commented 2026-10-09T19:28:26.24+00:00
Trevor Johnson 0 Reputation points
2 answers

Accidentally deleted One Drive Recycle Bin. my subscription is ended. Can I get all those files back?

I accidentally deleted some important files from my OneDrive this morning, and they were also permanently deleted from the Recycle Bin. These files are very important to me. Can it be retrieved again?

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-10-09T18:45:08.0766667+00:00
Vivek verma 0 Reputation points
answered 2026-10-09T19:17:18.1+00:00
EmilyS726 271.7K Reputation points Independent Advisor
4 answers

Cloud Storage

I have subscribed to 365 Family. I currently have 5T of unused cloud storage. My primary account is over the 1T storage allowance, is it possible to apply 1 of my 5 additional units of storage to my primary account? Thank you in advance for any help!

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-10-08T02:08:21.69+00:00
Lori McGraw 0 Reputation points
edited an answer 2026-10-09T19:11:11.14+00:00
Craig Long 18,830 Reputation points
3 answers

Microsoft 365 Family Storage Reduction and Price Increases Are Driving Loyal Customers Away

As a long-time Microsoft 365 Family subscriber, I am extremely disappointed by the reported changes to storage allocation and the recent subscription price increases. My family has organised years of files, photos, backups, and personal data based on the…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-10-09T09:08:20.7633333+00:00
Antonis 0 Reputation points
edited an answer 2026-10-09T18:51:32.3733333+00:00
Craig Long 18,830 Reputation points
2 answers

OneDrive storage unexpectedly reverted from 30 GB to 15 GB

OneDrive storage unexpectedly reverted from 30 GB to 15 GB Hello, I am reporting an unexpected change to my OneDrive storage quota and would like to know whether other users have experienced the same issue. My account had a 15 GB storage quota for many…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-10-07T21:03:45.4466667+00:00
Marco Lopes 11 Reputation points
answered 2026-10-09T16:00:33.73+00:00
Marco Lopes 11 Reputation points
3 answers

How does two separately created screenshots using the snipit tool have same timestamp and date

There are two screenshots that were created with the snip it tool in Microsoft.   The two screenshots went automatically into the OneDrive/pictures/screenshots folder due to the snip it tool configuration.     Please can you explain the below table.   …

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-10-07T12:18:12.2233333+00:00
Ajay Mahadeo 0 Reputation points
answered 2026-10-09T12:23:31.8066667+00:00
TaoLi 115K Reputation points Independent Advisor
2 answers

Error 0x8004de40

i have reset several times my onedrive app and have uninstalled and reinstalled several times but stil get the same error code 0x8004de40. This just started happening 2 days ago upo til now I have been able to sign in without any problem Rodney

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-10-09T09:34:20.9866667+00:00
Rodney Stewart 0 Reputation points
answered 2026-10-09T10:19:28.72+00:00
GsN5034 - IA 78,515 Reputation points Independent Advisor
3 answers

Missing Microsoft Whiteboard from personal account – Azure whiteboard

Hello, I use Microsoft Whiteboard with a personal Microsoft account. One of my previously existing Whiteboards has disappeared from my Whiteboard board picker. I am signed in with the same Microsoft account that originally created the missing Whiteboard.…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-09-14T10:44:59.73+00:00
Péter Palácsik 5 Reputation points
commented 2026-10-09T05:38:34.1+00:00
Tammy Burgess 0 Reputation points
3 answers

How to fix Sign in cancelled on Microsoft Onedrive App?

Hi. Every time I try to log in to my account, it keeps showing "Sign In Cancelled." I've tried everything, including removing my Microsoft account from Windows Credentials (Credential Manager), uninstalling and then reinstalling the OneDrive…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-10-08T08:08:14.76+00:00
Irving Manurung 0 Reputation points
answered 2026-10-09T05:04:38.4466667+00:00
DYARI BARHAM 37,841 Reputation points Independent Advisor