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Help to log in to Microsoft 365 admin account with lost Microsoft Autentication access

Hi everyone, I am completely locked out of my Microsoft Entra ID tenant and need guidance on how to reach the Data Protection Team. Issue Description: I am stuck in a Multi-Factor Authentication (MFA) loop with the Microsoft Authenticator app: My…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-12T13:18:47.38+00:00
Mateusz Gałka 0 Reputation points
edited an answer 2026-10-15T07:25:56.9233333+00:00
Daniel-Vo 6,970 Reputation points Microsoft External Staff Moderator
2 answers

Solitaire Premium Edition is stuck in downloading

I am trying to reinstall Solitaire Premium Edition - Yearly Subscription and it gets hung up securing space. I had to delete it and Xbox because I kept getting error messages when I tried to sign in.

Windows for home | Windows 11 | Gaming
asked 2026-10-15T02:02:05.33+00:00
Carla Ungerecht 0 Reputation points
answered 2026-10-15T07:23:48.35+00:00
Hendrix-V 20,300 Reputation points Microsoft External Staff Moderator
1 answer

Unable to login powerBI

I am using Powerbi from last 1 year. From last 3 months I have been trying hard to login to my microsoft account which i am unable to. Even my admin account is stuck in password and authentication loop. Upon entering password its asking for authenticator…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-14T04:53:33.4866667+00:00
Rajat Tyagi 0 Reputation points
edited an answer 2026-10-15T07:23:41.8166667+00:00
Daniel-Vo 6,970 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

URGENT: Sole Global Administrator locked out by MFA + unable to update blocked payment card

Hello, We are a Microsoft 365 Business customer and our only Global Administrator is locked out because we no longer have access to the Microsoft Authenticator registration. The password is correct. There is no other Global Administrator, and no SMS or…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-01T14:51:04.1733333+00:00
Grupo Unico Support 20 Reputation points
edited an answer 2026-10-15T07:21:57.4266667+00:00
Daniel-Vo 6,970 Reputation points Microsoft External Staff Moderator
0 answers

Microsoft account locked ("account recovery has been blocked") – owns an active Azure subscription, recovery form fails

Our company Microsoft account owns a Pay-As-You-Go Azure subscription. It was approved by account review on 12 Oct 2026 (support case now closed). Since 14 Oct, sign-in fails with "Account recovery has been blocked – unusual activity". The…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-10-15T07:21:18.3666667+00:00
Michael M 0 Reputation points
1 answer

cant access my original Microsoft account error 0x80048823

i made a Microsoft account threw windows and used it for Xbox (username: <PII removed>) and Minecraft (username: <PII removed>) using my Gmail. i tried logging in to Xbox on my browser with the same email and it created a new account. the old…

Windows for home | Windows 11 | Security and privacy
asked 2026-10-14T17:30:53.33+00:00
Yann CHAIZE 0 Reputation points
answered 2026-10-15T07:21:09.5866667+00:00
Carl-L 23,535 Reputation points Microsoft External Staff Moderator
2 answers

Set-CsExternalAccessPolicy fails with 403 "You are not authorized to perform this action" for -RestrictTeamsConsumerAccessToExternalUserProfiles on all policies (including Global)

Title: Set-CsExternalAccessPolicy fails with 403 "You are not authorized to perform this action" for -RestrictTeamsConsumerAccessToExternalUserProfiles on all policies (including Global) Product / area: Microsoft Teams, External access (Teams…

Microsoft Teams | Development
Microsoft Teams | Development

Building, integrating, or customizing apps and workflows within Microsoft Teams using developer tools and APIs

5,085 questions
asked 2026-10-15T04:37:04.9633333+00:00
SriHari K 5 Reputation points
answered 2026-10-15T07:19:53.6866667+00:00
Sayali-MSFT 6,486 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

Sole Global Administrator locked out. Microsoft Authenticator is the only registered MFA method

I’m the only Global Administrator on our Microsoft 365 / Entra ID tenant and I can no longer complete MFA, so I’m locked out of both the Azure portal and the Entra admin centre. The situation: Microsoft Authenticator is the only authentication method…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-13T13:49:43.4866667+00:00
dom 20 Reputation points
edited an answer 2026-10-15T07:19:20.6566667+00:00
Daniel-Vo 6,970 Reputation points Microsoft External Staff Moderator
2 answers

Windows 10 Pro Redeem Key

Hello everyone, I hope you’re doing well. I have a valid key for Windows 10 Pro, but it’s a "redeemable" type of key—it looks different from any other Windows 10 key I’ve seen, yet it is legitimate. I received it via MSDN for use with Azure,…

Windows for home | Windows 10 | Licensing and activation
asked 2026-10-14T20:42:37.9066667+00:00
esmar_67 0 Reputation points
answered 2026-10-15T07:19:18.47+00:00
Neil D 34,455 Reputation points Volunteer Moderator
2 answers

M365 Global Administrator Lockout

Hello Microsoft Community, I am seeking urgent assistance and guidance regarding a critical Microsoft 365 tenant lockout that has been ongoing for several days without a resolution or proper communication from the support team. Our organization manages…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-13T13:17:22.1666667+00:00
Minesh Patel 0 Reputation points
edited an answer 2026-10-15T07:19:04.5466667+00:00
Daniel-Vo 6,970 Reputation points Microsoft External Staff Moderator
1 answer

Microsoft 365 Business Standard Email address recovery required - a real human

I have a Microsoft 365 Business Standard subscription. I know my Tenant ID, business profile name and I know my tenant/domain name, and I receive billing/contact emails to my Yahoo email address every month. However, Yahoo is only my alternate contact…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-10-12T13:44:29.1533333+00:00
Anna Venables 0 Reputation points
edited an answer 2026-10-15T07:18:32.8166667+00:00
Daniel-Vo 6,970 Reputation points Microsoft External Staff Moderator
2 answers

Office Add-ins disappeared and "Get Add-ins" button greyed out - Confirmed bug by Microsoft Level 2 Support - Affects multiple devices

Hi, I urgently need help with a serious issue that Microsoft Level 2 support already confirmed as an active bug in their error database (support case: 7103547841). The problem: Since yesterday, all Office Store add-ins (Claude, Python, etc.) disappeared…

Microsoft 365 and Office | Other
asked 2026-05-30T14:56:03.72+00:00
Enrique Calderón 5 Reputation points
edited a comment 2026-10-15T07:16:49.27+00:00
S S 21 Reputation points
1 answer

Micro soft outlook

My outlook is running in error mode, and EXCELL also need update

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-10-15T06:42:09.9533333+00:00
S.M Basha 0 Reputation points
answered 2026-10-15T07:16:15.0566667+00:00
DaveM121 939.2K Reputation points Independent Advisor
5 answers

File Explorer stuck in legacy/classic UI (no tabs), Windows 11 25H2, build 26200.9550

File Explorer has reverted from the modern Windows 11 interface (tabs, modern command bar) to the legacy/classic appearance. The exact onset time/date could not be reliably established — system log retention on this device does not extend far enough back…

Windows for home | Windows 11 | Windows update
asked 2026-09-29T11:43:07.0133333+00:00
taha khalid 40 Reputation points
commented 2026-10-15T07:15:58.11+00:00
taha khalid 40 Reputation points
2 answers

Minecraft multiplayer still disabled after allowing all xbox privacy settings

My minecraft button is greyed out on pc, even though my dad changed and saved all my xbox privacy settings to "allow" I've restarted my pc, but multiplayer is still disabled. could this be a syncing delay or another account restriction?

Windows for home | Other | Gaming
asked 2026-10-14T19:14:32.8933333+00:00
Jojo Tra My 0 Reputation points
answered 2026-10-15T07:15:57.5733333+00:00
Hendrix-V 20,300 Reputation points Microsoft External Staff Moderator
2 answers

updating issue in my lap

i cant update my WhatsApp and some update issues i will try more times but my problem was not solved

Windows for home | Windows 11 | Microsoft Store
asked 2026-10-14T18:00:08.4233333+00:00
kathiresan rajaram 0 Reputation points
answered 2026-10-15T07:15:47.51+00:00
Lychee-Ng 29,315 Reputation points Microsoft External Staff Moderator
4 answers

Subject: Office Add-ins fail to load in both Word LTSC 2024 Desktop and Word for the Web

Hello Microsoft Support, I am experiencing a persistent issue with Office Add-ins. The problem is not specific to Mendeley Cite; I have tested other Office Store add-ins and they fail in the same way. Environment Microsoft Office LTSC Professional Plus…

Microsoft 365 and Office | Word | For education | Windows
asked 2026-09-17T22:47:51.96+00:00
veysi kartal 0 Reputation points
recommended 2026-10-15T07:15:45.0533333+00:00
Ana Mihaila (BLUEHAWK LLC) 0 Reputation points Microsoft External Staff Moderator
0 answers

Agentic AI exam was done on 12th but still not showing under active certification

Agentic AI exam was done on 12th but still not showing under active certification. only showing exam passed. when i get certificate

Community Center | Not monitored
asked 2026-10-14T19:31:10.5466667+00:00
shahussain-2314 0 Reputation points
commented 2026-10-15T07:15:45.0133333+00:00
Julian Sharp 45,606 Reputation points
1 answer

Unable to log in to my tenant's administration.

Hello, I am the sole global administrator for my organization’s Microsoft 365 tenant. Unfortunately, I have lost access to my phone, which was my only registered method for multi-factor authentication. As a result, I am unable to receive verification…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-14T13:54:43.6433333+00:00
Delphine PAULIN 0 Reputation points
edited an answer 2026-10-15T07:15:14.3366667+00:00
Nam-D 4,410 Reputation points Microsoft External Staff Moderator
1 answer

Github Copilot Stuido _ Upload file to new agent, but cannot save the file to sharepoint through WF

Hi, I am creating a agent by github copilot studio, I need it to make meeting minutes after I upload the teams meeting transcript, and I need it to save the original teams meeting transcript to sharepoint. Now I design a skilll to make the MOM and WF to…

Microsoft Copilot | Microsoft 365 Copilot | Development
asked 2026-10-14T12:47:16.9066667+00:00
Zhao, Xiaoqiang 0 Reputation points
commented 2026-10-15T07:14:58.1933333+00:00
Prasad-MSFT 10,546 Reputation points Microsoft External Staff Moderator