Solitaire Premium Edition is stuck in downloading

Clear the Microsoft Store cache first, then restart the PC and resume the Solitaire installation from the Store Library; this directly addresses a download stalled at “Securing space” without repeating the uninstall.

1. Clear the Store download state

1. Close Microsoft Store and the Xbox app.
2. Press Windows logo key + R.
3. Enter:

      wsreset.exe
   

4. Select OK. A blank Command Prompt window should appear briefly and then close automatically; Microsoft Store should reopen.
5. Restart the PC.
6. Open Microsoft Store → Library, locate Microsoft Solitaire Collection, and select Install. Microsoft documents Library as the location for reinstalling Store apps.^1^

The yearly Premium product is a subscription applied to Microsoft Solitaire Collection rather than a separate Premium game installation. Sign in later with the Microsoft account that purchased the subscription.

2. Check storage if it still says “Securing space”

Open File Explorer → This PC and check the available space on the Windows drive, normally C:. Low storage can interfere with Store application files.^2^

If space is low:

1. Go to Start → Settings → System → Storage → Cleanup recommendations.
2. Review Temporary files, Large or unused files, and Unused apps.
3. Select only content you no longer need, then choose Clean up.
4. Empty the Recycle Bin, restart, and retry the Store installation.

Be careful with Previous Windows installation/Windows.old: deleting it prevents returning to the previous Windows version.

If the temporary folder is filling with Store .appx files, run these Microsoft-documented troubleshooters:

1. Settings → System → Troubleshoot → Other troubleshooters.
2. Run Windows Store Apps.
3. Run Windows Update.
4. Restart and test the installation again.^2^

3. Update the Store and Windows

If storage is adequate but the download remains stuck:

1. Open Microsoft Store → Library → Get updates and allow the Store to update.
2. Go to Settings → Windows Update → Check for updates.
3. Install all available updates and restart, even if Windows does not explicitly require it.
4. Return to Microsoft Store → Library and retry Solitaire.^1^

Treat the Xbox sign-in problem separately

The earlier Xbox sign-in errors may affect subscription authentication after Solitaire installs, but they do not by themselves establish why the download is stalled at “Securing space.”

After installation:

1. Sign in to Microsoft Store using the account that purchased Premium.
2. Open Solitaire and sign in with the corresponding Microsoft/Xbox account.
3. Confirm that Premium is recognized.

If Solitaire installs but still cannot authenticate the account, submit a request through the Microsoft Casual Games Support portal and include the exact error code, when it began, and that reinstalling did not resolve it. Billing, refund, or service-credit requests must instead go through Microsoft Support because community support cannot access purchase records.^3^

Avoid another uninstall until the Store cache, storage, updates, and troubleshooters have been completed; another removal is unlikely to clear a stalled Store download state.

References

1. [Windows 11](https://support.microsoft.com/accounts-billing/fix-problems-with-apps-from-microsoft-store)
2. Free up drive space in Windows | Microsoft Support
3. I need support for a paid Microsoft Solitaire Premium subscription purchased through the Microsoft Store - Microsoft Q&A