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Why can I not open or create powerpoint or word documents

Any time I try to open a new powerpoint or a pre-existing powerpoint, it tells me "microsoft 365 basic does not include powerpoint on your desktop" and I don't understand how that's fair??? I got this laptop mainly so I could make powerpoint…

Microsoft 365 and Office | PowerPoint | For education | Windows
asked 2026-10-09T21:13:44.86+00:00
Cora Goffe 0 Reputation points
answered 2026-10-09T21:19:05.6533333+00:00
John Korchok 236.6K Reputation points Volunteer Moderator
1 answer

Photos or Photos Legacy View Photos out of order

When viewing photos in Photos or Photos Legacy, it used to always view photos in the order in which they were in the folder. Recently, when I click to view a photo in the middle of the folder and then click the arrow for the next photo, it views the…

Windows for home | Windows 11 | Files, folders, and storage
asked 2026-10-04T16:24:02.45+00:00
harttony 5 Reputation points
commented 2026-10-09T21:18:38.4066667+00:00
Neil D 34,440 Reputation points Volunteer Moderator
2 answers

Window 11 will not start up.

This summer I got a new DELL Tower PC with Windows 11.. Initially performed satisfactorily, then started having trouble starting up Windows, requiring 3-4 attempts. Had several sessions on the phone with MSFT Techs. Each resulted in a temporary fix. …

Windows for home | Windows 11 | Performance and system failures
asked 2026-10-09T19:28:46.8766667+00:00
Dr Clancey 0 Reputation points
commented 2026-10-09T21:15:21.29+00:00
Bulldog 4,785 Reputation points
0 answers

Microsoft for Startups verification link and Program Support are missing

I joined Microsoft for Startups after May 29, 2026 and received the initial $200 credit. Microsoft emailed me asking me to complete business verification, but my Preview dashboard only shows “Check verification status” and provides no form,…

Azure | Azure ISV (Independent Software Vendor) and Startups
asked 2026-10-09T21:14:40.65+00:00
Mahmoud Galal 0 Reputation points
2 answers

how do i log into my account when it says sign in blocked

my account <mod: PII removed> won’t let me in because it’s locked due to signing in too many times. please help me fix this.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-09T20:41:49.01+00:00
hay k 0 Reputation points
answered 2026-10-09T21:10:43.67+00:00
Bulldog 4,785 Reputation points
1 answer

Microsoft 365 Family: How is reducing 6 TB to 2 TB an improvement?

Microsoft is replacing six individual 1 TB OneDrive allowances with just 2 TB shared across all six users. That's a 66.7% reduction in total included storage, presented as greater flexibility for families. I've been paying for Microsoft 365 Family for…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-08T20:59:07.63+00:00
Ákos Hajdu 0 Reputation points
commented 2026-10-09T21:07:20.1966667+00:00
Ken Collins 0 Reputation points
2 answers

Widows "pause updates" is defaulting to one week pause every day. I can not stop the pause

I can not turn off the "pause updates" feature in Windows. It defaults to pausing 1 week every day.

Windows for home | Windows 11 | Windows update
asked 2026-10-09T20:48:27.71+00:00
Tim Gleason 0 Reputation points
answered 2026-10-09T21:07:00.2833333+00:00
Dio Xavier 297K Reputation points Volunteer Moderator
1 answer

can't transfer calls

my phone is connected but i can't transfer calls to my pc

Windows for home | Windows 11 | Connect Phone and PC
asked 2026-10-09T21:05:06.8633333+00:00
melvin blocker 0 Reputation points
answered 2026-10-09T21:06:19.42+00:00

AI answer

4 answers

Screen turns off too quickly

I am having difficulty with power management on my laptop. The screen turns off too quickly. I'm using Windows 11. In the power mode setting, I have chosen "best performance" for both Plugged In and On Battery modes. In the Screen, Sleep,…

Windows for business | Windows 365 Enterprise
asked 2026-07-24T21:35:23.0466667+00:00
Reid-7439 20 Reputation points
commented 2026-10-09T21:03:05.9+00:00
Lisa Gay 0 Reputation points
4 answers

Upgrade from windows 10 to windows 11 and then back to windows 10

I downloaded windows 11. I couldn't do any thing there so I reversed it back to windows 10. Now my screen recording is not working which I had no problems before. No help from Microsoft.

Windows for home | Windows 10 | Performance and system failures
asked 2026-10-02T18:47:26.2666667+00:00
HARRY PANNU 0 Reputation points
answered 2026-10-09T20:59:03.77+00:00
Airbus A350 8,120 Reputation points Volunteer Moderator
2 answers

error received when replying to an encrypted email in a shared mailbox using the new outlook

We have started to use Microsoft's encrypted emails with one of our shared mailboxes. We are able to send emails to initiate the conversation, but when the client responds to the email, we are unable to reply back. We get an error that states "The…

Outlook | Windows | New Outlook for Windows | For business
asked 2026-10-09T20:05:03.82+00:00
Dana Irvine 0 Reputation points
answered 2026-10-09T20:58:23.9766667+00:00
Jay1 Tran 1,620 Reputation points Independent Advisor
1 answer

Unable to access a shared inbox but can access others

I have access to multiple shared inboxes and 1 of them is not working for several of its shared users. All users have full access and permissions needed, all devices and apps up to date, diagnostics ran, all things in the admin center are correct and…

Outlook | Web | Outlook on the web for business | Email
asked 2026-10-09T20:40:09.8833333+00:00
Veronica Harrison 0 Reputation points
answered 2026-10-09T20:57:25.9633333+00:00
Kai-L 20,020 Reputation points Microsoft External Staff Moderator
0 answers

The Aspire starter tutorial creates a problem

I am trying to learn how to use Aspire. I'm in Visual Studio Code, following along in a getting started video. I did what the tutorial told me to do, nothing else. Then when I got to the point of trying to run or debug it, I found there are now 2…

Developer technologies | Visual Studio | Other
Developer technologies | Visual Studio | Other

A family of Microsoft suites of integrated development tools for building applications for Windows, the web, mobile devices and many other platforms. Miscellaneous topics that do not fit into specific categories.

5,845 questions
asked 2026-10-09T20:55:48.3533333+00:00
Rod Falanga 1,176 Reputation points
1 answer One of the answers was accepted by the question author.

Unable to sync my OneNote from one my devices

OneNote can't connect to the server. Sync will resume once we connect. You don't need to take any action. (Error code: 0x803D0014 bdfne). Recently, my OneNote on PC has not been syncing with my laptop, which is able to sync and the pages that are synced…

Microsoft 365 and Office | OneNote | For education | Windows
asked 2026-10-07T22:29:15.1533333+00:00
Itz_Hz 0 Reputation points
commented 2026-10-09T20:52:53.07+00:00
Emily T 740 Reputation points Microsoft External Staff Moderator
1 answer

Deployment for Micorsoft peering failed

The peering via exchange connection is not established and always failling provides the following { "code": "BadArgument", "message": "Existing exchange peering does not match with given exchange peering" }

Azure Private Link
Azure Private Link

An Azure service that provides private connectivity from a virtual network to Azure platform as a service, customer-owned, or Microsoft partner services.

590 questions
asked 2026-10-09T20:42:34.8933333+00:00
OsmanMohamednur-1147 0 Reputation points
answered 2026-10-09T20:52:15.7233333+00:00
OsmanMohamednur-1147 0 Reputation points
1 answer

Mouse errors render windows unusable

Every time I open a window and then try to use an alternate window on a separate monitor I cannot access anything via the pointer until I ctrl+alt+del and allow the mouse to reset, only to have to do it again a few seconds later. I have tried multiple…

Windows for home | Windows 11 | Devices and drivers
asked 2026-10-09T20:51:14.1833333+00:00
tac 216 0 Reputation points
answered 2026-10-09T20:51:34.1+00:00

AI answer

1 answer

Error on Progress Line

Hello, I can't get the progress line to show the project's advance times, it only shows delays when there are any. In other words, it indicates peaks to the left when there are delays, but it doesn't indicate peaks to the right when there is advanced…

Microsoft 365 and Office | Project | For business | Windows
asked 2026-10-08T17:00:27.1066667+00:00
Duarte Sanganha 0 Reputation points
commented 2026-10-09T20:48:03.49+00:00
Emily T 740 Reputation points Microsoft External Staff Moderator
3 answers

Bookings Location shows as required, but when clients schedule its not showing up to select options?

We have clients book meeting with Bookings, I see that the location is required virtual or in Person. But when we test it, it is not showing up as a option to select. How do we fix this, it stopped doing this within the last month or so. Previously it…

Microsoft Teams | Microsoft Teams for business | Settings | Other
asked 2026-10-08T21:58:15.77+00:00
South, Abby 0 Reputation points
commented 2026-10-09T20:45:32.4166667+00:00
Ryan-N 16,125 Reputation points Microsoft External Staff Moderator
1 answer

blocked email address

email address has been blocked when trying to set up an account how do i unblock the address

Microsoft 365 and Office | Word | For business | Windows
asked 2026-10-09T10:55:52.13+00:00
Magnus Rendall 0 Reputation points
commented 2026-10-09T20:44:47.9566667+00:00
Charles Kenyon 171.3K Reputation points Volunteer Moderator
1 answer

office key gone

an update wiped my office key that is over 10 years old. i cant find it on my machine.

Microsoft 365 and Office | Word | For home | Windows
asked 2026-10-09T11:55:57.6166667+00:00
Daniel 0 Reputation points
commented 2026-10-09T20:42:16.7133333+00:00
Charles Kenyon 171.3K Reputation points Volunteer Moderator