26,340 questions with Microsoft 365 and Office | Subscription, account, billing | For home | Windows tags

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3 answers

Help with subscription

Greetings, The laptop I was using when Microsoft 365 Family was renewed in June 2026 is no longer usable. Does the subscription travel with this email account, or with the device?  I ask because, while I was creating a Word document on a new device, I…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-08T05:50:11.8633333+00:00
Yvonne Colle-Burden 0 Reputation points
answered 2026-10-08T06:01:34.2733333+00:00
Yvonne Colle-Burden 0 Reputation points
2 answers

I'M BEING BILLED FOR AN ACCOUNT I CAN'T ACCESS. THIS IS A YEARLY WITHDRAW FROM MY ACCOUNT THIS IS THE SECOND YEAR.

I'M BEING BILLED FOR AN ACCOUNT I CAN'T ACCESS. THIS IS A YEARLY WITHDRAWAL FROM MY ACCOUNT. THIS IS THE SECOND YEAR. When I go to the account, it shows no transactions. I was just billed today. I'm also paying for another account that I use, 9.95 a…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-01T23:01:19.4233333+00:00
margaret mahoma 0 Reputation points
answered 2026-10-08T04:27:53.27+00:00
Xavier-D 13,755 Reputation points Microsoft External Staff Moderator
2 answers

Two Accounts

I have two MS365 accounts. How to cancel one and what will be the impact?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-08T01:08:16.5133333+00:00
Wendy g 0 Reputation points
answered 2026-10-08T01:48:38.5366667+00:00
Estrella721 46,650 Reputation points Independent Advisor
1 answer

OVER CHARGED

Today is October 7, 2026 I ordered and paid with credit card on my Microsoft account, MS365 Personal 0n 9/7/26. I had been using the year prior MS365 Business Standard. I ordered Personal cause I did not want Business Standard again. THEN on 9/18/26 I…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-07T21:14:14.44+00:00
Pauline Ganz 0 Reputation points
edited an answer 2026-10-08T01:48:09.01+00:00
Xavier-D 13,755 Reputation points Microsoft External Staff Moderator
2 answers

Account suspension

I have a Microsoft account it has just been suspended. There is an option on the email to login to submit an appeal, but when I log in I'm told my account is suspended so I cannot log in. Any ideas please on how I can get through to Microsoft to lodge an…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-01-26T04:46:41.0566667+00:00
Deborah Power 0 Reputation points
commented 2026-10-08T01:13:30.02+00:00
Alexander B 0 Reputation points
2 answers

Logging into company store

I can't login to the company store. I'm getting an error that it's not available in my country. I'm in the US.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-22T23:37:55.22+00:00
KEITH MALETTA 0 Reputation points
commented 2026-10-08T00:16:25.1566667+00:00
KEITH MALETTA 0 Reputation points
2 answers

365 subscription anomally

I have a Microsoft365 account but when I try and activate Defender or remove ads from Outlook I get asked for a subscription.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-07T16:28:45.4633333+00:00
Alan Doyle 0 Reputation points
commented 2026-10-07T21:01:24.5233333+00:00
EmilyS726 271.4K Reputation points Independent Advisor
1 answer

I have two accounts and i want to remove one of them. Microsoft won't let me do that. I need a live technical

Can someone PLEASE call me. I have two accounts and Microsoft is not allowing me to remove one of them. it is causing a lot of problems Moderator moved from: Microsoft 365 and Office | Access | For home | Windows

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-07T20:02:17.3233333+00:00
Toni Turchi 0 Reputation points
commented 2026-10-07T20:15:31.59+00:00
George Hepworth 23,135 Reputation points Volunteer Moderator
3 answers

Refund for my microsoft 365 subscription

I am joining my wifes microsoft 365 family plan. How do I get a refund for my 365 plan?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-07T14:46:44.2133333+00:00
gordon wiehler 0 Reputation points
commented 2026-10-07T18:15:24.2733333+00:00
Stefan Blom 353.8K Reputation points MVP Volunteer Moderator
2 answers

which Microsoft 365 subscription

HOW DO I FIND which Microsoft 365 subscription I HAVE

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-07T16:29:59.9033333+00:00
Stephen Reid 0 Reputation points
answered 2026-10-07T17:30:35.5566667+00:00
Marcin Policht 109.9K Reputation points MVP Volunteer Moderator
2 answers

Monthly Payment

I am currently set up on an annual plan and I need to pay monthly instead. Is this possible?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-07T16:52:42.83+00:00
Paige Miller 0 Reputation points
answered 2026-10-07T17:27:21.9+00:00
Marcin Policht 109.9K Reputation points MVP Volunteer Moderator
2 answers

make a complaint

I want to make a complaint about how unhelpful you are ,No one speaks to on the phone when you dial the number no speaks to you properly about my problem ,I am an old lady and struggle to use the computer and no human will speak to you

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-07T12:04:57.3333333+00:00
Sara Mattinson 0 Reputation points
commented 2026-10-07T12:10:18.35+00:00
Stefan Blom 353.8K Reputation points MVP Volunteer Moderator
1 answer One of the answers was accepted by the question author.

changing subscription from Personal to Family

Paid in full Personal subscription in June 2026, than in August changed to Family plan and paid in full how do i get my reimbursement for the Personal plan contact me please thanks

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-07T11:36:40.69+00:00
Natina Vannelli 20 Reputation points
commented 2026-10-07T11:52:37.6033333+00:00
Natina Vannelli 20 Reputation points
1 answer One of the answers was accepted by the question author.

tôi không thể chuyển tài khoản office sau khi ổ cứng của tôi bị hỏng

tôi đã đăng nhập tài khoản office vào và ổ cứng của tôi bị hỏng, sau khi thay ổ cứng mới thì office đã báo tôi chỉ có thể đăng nhập trên một thiết bị, làm thế nào để tôi có thể chuyển tài khoản qua ổ cứng mới

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-07T01:45:17.48+00:00
Truong Huynh 20 Reputation points
accepted 2026-10-07T06:37:39.19+00:00
Truong Huynh 20 Reputation points
1 answer

2 accounts dead SDD drive

My SDD drive crashed so I had to have a new one installed I have started another Microsoft account as I did not have any of my previous details - how do I make sure the other account is cancelled and any information saved - I have cancelled it with the…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-07T05:25:49.4333333+00:00
claire beard 0 Reputation points
commented 2026-10-07T05:30:25.73+00:00
claire beard 0 Reputation points
1 answer

I can't cancel a Microsoft 365 subscription

Hi, I'm trying to cancel my Microsoft 365 subscription, but I'm not able to. In my subscription list, I see the subscription, but the cancel button is no where to be found. I checked my Google subscription history too, and the charge ($10.81) does not…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-07T04:27:39.5+00:00
YJ 0 Reputation points
answered 2026-10-07T05:01:31.7633333+00:00
DaveM121 937.5K Reputation points Independent Advisor
2 answers

I changed my payment method, but late payment didn't process and I'm unable to access MS Office.

I changed my payment method, but late payment didn't process and I'm unable to access MS Office.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-06T18:05:00.0033333+00:00
Debbie Jetton 0 Reputation points
answered 2026-10-07T04:26:59.0266667+00:00
Xavier-D 13,755 Reputation points Microsoft External Staff Moderator
2 answers

Some how I signed up twice to Microsoft 365

Somehow I signed up twice for Microsoft 365 today, and my bank shows two charges. How do I go about getting a credit for the duplication? Thanks Don

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-07T03:10:25.4066667+00:00
Don Laurey 0 Reputation points
answered 2026-10-07T03:43:48.0033333+00:00
EmilyS726 271.4K Reputation points Independent Advisor
1 answer

Charged for Fortnite Crew for months and the subscription never was even active on my account

I was being charged every month for a Fortnite crew subscription and after I noticed I went to check and see if it was active and I didn’t even receive any rewards related to the subscription. I have a screenshot showing that the last time the…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-06T20:11:52.08+00:00
Logan Dodson 0 Reputation points
answered 2026-10-07T02:03:18.4566667+00:00
Ian-T 13,445 Reputation points Microsoft External Staff Moderator
1 answer

i am trying to change my plan and renew my subscription

an error shows up whenever i try to process the payment. it does not has a number it just says that the changes could not be done and to try later. I´m trying since this morning

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-06T23:27:50.16+00:00
noris caropreso 0 Reputation points
answered 2026-10-07T00:04:55.5466667+00:00
Jeronimo Fuerte 46,745 Reputation points Independent Advisor